Disappointed First Experience - Poor Communication and Organization
This was supposed to be a special night for my wife and me -- our first Friday the 13th tattoo. We were excited when we saw Ancient Ink promoting extended hours until midnight, especially since I work late and this gave us a chance to finally participate.
We arrived around 9:30 PM and were hopeful, especially after being told there were only three people ahead of us and that we'd be taken care of if we didn't mind waiting. That part was fine -- we were happy to wait. What wasn't fine was how we were treated.
When we first walked in, we stood there for 10-15 minutes without so much as a greeting. The staff seemed to intentionally avoid eye contact, which made us feel unwelcome and uncomfortable. Eventually, someone acknowledged us, had me put my name on a list, and reassured us that we'd be helped after three others. We stepped outside for 10-15 minutes, and when we came back, we were suddenly told we wouldn't be taken care of after all.
What's the point of having a sign-in list if it's not going to be respected? There was no explanation, no apology -- just a dismissive attitude. It felt like they were hoping we'd leave so they wouldn't have to deal with us.
Really disappointed by the lack of professionalism and communication. We were excited to support this shop and have a good experience, but sadly, it didn't happen. We won't be back. read more