The residents here are treated like family. The homes are clean and friendly. The facility in…read moreFrisco is located in a very nice neighborhood and close to shopping and food. The residents also get fresh made meals and fresh groceries are delivered weekly. I highly encourage you to come check it out.

If I could give this business zero stars, I would ..my mother-in-law declined rapidly in this…read morefacility. She fell on the floor three times in one night the first two times I caught her on my camera and I called somebody to come help her the third time happened at 1 o'clock in the morning and she was on the floor by herself all night, covering herself with a jacket, unable to get up and unchecked for over seven hours. They wouldn't change her on a normal basis she would wear the same clothes over and over, leven though I would tell them to change her the last straw is when she was all the sudden non-mobile and they put her in a wheelchair we had no idea what to do. They're the professionals finally, we made the call to have them call 911 to have her sent out. Turns out that one of her Falls gave her a hip fracture which she had immediate hip replacement. She got it replaced that day and was in rehab. She came back home to Mustang Creek Estates and within two days she woke up or should I say didn't wake up and was lethargic I looked at her on my camera and noticed she was still sleeping and it was almost past 10. I called her son to ask what's going on as she was lethargic and not responsive and he said that they took a blood pressure and just told him it was low and that was it so I asked her son to ask how low it was in the 50s over 40s, which is critical and her organs were failing. I told her son that they need to call 911 that second cause every time makes a difference between immortality. It's like they didn't even know how to read a blood pressure and that blood pressure clearly this place does not have the appropriate medical training. They don't even have a nurse on site. Just know that they have somebody that makes her rounds once a week and not everybody can even read a blood pressure that should be mandatory to facility like this thank God I had my camera because if it wasn't for that, she would be dead by now. She is now thriving in Roanoke at another facility and they are taking good care of her. They changed her every day. They bathe her appropriately. They have an on-site nurse five days a week. This place is a complete joke and my mother-in-law deteriorated so fast just within a couple weeks of being there and she lasted 4 to 5 months to say the least if you're looking to save money, this place may be a little cheaper, but sometimes for a little bit more, you can fino care with dignity, and the turnaround of staff was also a huge concern. They pay these people peanuts therefore they don't stay. You can even read glass door and look at reviews of former employees. I did a ton of research after all of this and should've done my way more research before I even had my sweet mother-in-law walk through the door.. these people are all about profit and it'll probably take some even bigger act of negligence for this place to get shut down at some point. I do have pictures and videos to support what I have seen. they also just covered up her sheets with her comforter when she was incontinent and messed on it and they just put a comforter over it and I caught it on the camera and they said that she didn't have an accident and I said yes, she dia. I could see it clearly on the camera and you just put a comforter over and just left it instead of washing her bedding. The laziness was astounding that happened twice.. Always get a camera. If I did t" babysit" her myself, she would have been gone sooner. here is one picture and I have videos of when she was on the floor for over 7 hours unchecked, as no one did their rounds. Other times she fell I had to call the house, and half the time the line was busy I had to call another house to help her. She is now unable to walk for the rest of her life.

This place is all about the $$$$. They do not care about your loved one. The staff is young and…read morerude and does not respond to any concerns. My parent almost went blind due to their laziness - the eye drops were not administered- EVER. Each month there is a "dinner for family & friends" another way to get money- food is not tolerable. Do not place your loved one here.

This last year has been the greatest experience. The memory care staff has endless patience and…read moregenuine warmth. From music therapy, and physical, mental, spiritual and social activities daily. The loving support given to residents and families is truly - CARE!

I wanted to give the staff at Autumn Leaves Cityview a big thumbs up. My Dad was a resident there…read morein 2012 and his sister has been a resident there for 5 years. It is clean and the staff has low turnover compared to other facilities. It is a loving atmosphere with lots of activities. I would recommend taking a look at this facility for your loved ones in need of memory care assistance.

We placed our father at this facility and it was the absolute worst experience. They allow…read moreresidents to wonder and sleep wherever without supervision. My dad had an injury apparently at the hands of another resident and they did absolutely nothing and took zero responsibility. I would proceed with extreme caution prior to trusting them to take care of your loved one.

I would like to express my utmost gratitude and satisfaction with the outstanding care provided by…read morethe Bethesda Gardens for my Mom. We found Bethesda Gardens when we were looking for respite care for my Mom while we were out of town. A few months later, she requested that she go live there full time, due to the friends she met, the activities and the great food. Post COVID, my wife and I had to go back into the office and she was missing the companionship. We started her out in assisted living and she was very independent; but as her needs progressed, Bethesda had options, including the all-inclusive apartments that made the her care affordable. Once her memory declined, we were able to move her to Memory Care within the same community. My Mom enjoyed the activities, especially bingo. Once she moved to Memory Care, the activities aligned with dementia and gave them structure throughout the day. The staff members, including the directors, nurses, med-techs and caregivers, displayed an unmatched level of compassion and dedication. It was evident that they genuinely care for the residents and prioritize their well-being. They establish genuine relationships and strive to meet the unique needs of each individual. The caregivers go above and beyond to ensure that my Mom receives personalized attention, support, and a sense of belonging. They not only assist in daily activities, but also provide emotional support and companionship. It is evident that they genuinely care for the residents as if they were their own family members. Furthermore, the level of communication and transparency between the staff and families is exemplary. This fosters trust and reassurance for families, knowing that their loved ones are in capable hands. They were with us to the very end and gave comfort to my Mom as she transitioned to Heaven. Overall, I wholeheartedly recommend this assisted living facility to anyone seeking a supportive and comfortable home for their loved ones. It has provided my Mom with a sense of independence, while also ensuring her safety and well-being. Thank you to the entire team for making my mom's golden years truly golden.

This place is just ok. The staff is not great, but not super bad. It's the evening and weekend…read morestaff that are clueless as to how to take care of my mom. Wouldn't even put a band aid on her 2 separate occasions because they 'didn't have any orders for her'... whatever that means. The management SAYS they'll check on mom weekly but has never done it unless I asked them. My mom hates the food! She says nearly every meal is chicken-something. Watch your bills. Their billing system is horrible. My mom has heard several residents say the same thing and some have taken there loved ones out of there because of billing. It's hard to find a good assisted living place because there's a bit of a turn over rate in the staff. In the 3 years Mom's been there I've had several issues with incompetent hourly staff. Some are just there for a paycheck and it's obvious. Some are new to America and aren't as nice as us Texans If I wasn't afraid that I'd regret moving her to somewhere else, I'd do it in a heartbeat.

Care is improving with the new Director, Megan. management team has settled down and is more…read moreconsistent than in the past. Finance director was very helpful.

This a beautiful place but very unprofessionally managed. My parents were there for 17 months and…read morethey went through 4 Directors. The one they have at this moments is very unprofessional in they way she conducts herself. Yelling at employees in front of residence. The food is subpar at best and they have gone through 5 Chefs. Try calling Sagora the main company no one will call you back. There are many problems we had including disappearing medication and disappearing equipment purchased new and replaced with broken equipment. Don't get me wrong there are great employees there but they are not running the place and are only following orders. My recommendation look somewhere else.

I had an incredible experience with the staff and was welcomed by a personalized sign upon entry. I…read morefelt very comfortable in knowing that the Auberge is an all memory care community, meaning that it is more inviting and open, where in other settings the residents are shoved and locked back into a corner. The staff focus on interaction and engagement with the residents and it truly shows. Very impressed.

This place was great before the COVID. The state has made it a requirement to allow two designated…read moreessential caregivers a weekly visit with the option to visit in the resident's bedroom (even if it's a shared room.). However, Auberge has made it nearly impossible to have any contact with my family member. They all but prohibit any kind of check-ins. I've been allowed one 15-minute visit every two weeks in the designated area. They offer a free Covid test, but it takes them 10 days to get the results. They only do face-time calls after multiple requests over a week period. (We ask every other day, and aren't pestering them but probably should). They actually sent us an email asking families to 're-think' in-person visits. There have been no reports or details of the status of my relative. We're looking to move them, but it's so difficult to change arrangements. I definitely encourage anyone looking to place a loved one to look elsewhere, and find out if the facility permits the essential caregiver visits. 2-stars because up until 9 months ago the folks working here were extremely kind and took great care of the residents. And because they have kept my loved one alive, as far as we know. I have to wonder what's going on over there that they won't allow reasonable visits and are refusing to follow state laws.

My MIL is currently in the memory care part of the facility. She had to be moved during this…read moreCovid 19 pandemic and they took care of it since we could not go in. There are many good people that work there. Brandi and Rosemary have been over the top helpful with my MIL. Yes, there have been a few times we have had to call them about concerns, but they take care of them. There is no other place we would trust like we do Elk Creek.

Our family was extremely disappointed with the care our grandmother received at Elk Creek Memory…read moreCare. She deserved compassion, patience, and dignity, but instead she was met with what we felt was hostile and insensitive treatment from some staff members. On multiple occasions, staff would abruptly turn on the lights while she was sleeping, startling her awake in the middle of the night. Because she suffered from memory impairment, this left her confused, frightened, and disoriented. Rather than approaching her calmly, there were times when multiple staff members entered her room together, which only seemed to escalate her distress. One incident was especially heartbreaking to watch. A staff member was recorded telling my grandmother--who was barely five feet tall--that she would go to jail if she hit her. This occurred after my grandmother had been awakened by the lights being turned on and was clearly confused. During the same incident, her undergarments were thrown at her. Watching that video brought me to tears. No vulnerable elderly person should ever be treated that way. We understand that caring for individuals with dementia can be challenging, and we appreciate the difficult work caregivers do. However, residents deserve to be treated with patience, respect, and empathy, especially when they are frightened or confused. We did not feel that standard of care was consistently provided. Based on our experience, I would strongly encourage anyone considering Elk Creek Memory Care to be actively involved in their loved one's care and, where permitted, consider using a room camera for additional peace of mind. Our grandmother was at one of the most vulnerable stages of her life, and it is heartbreaking to know she experienced treatment that left our family feeling devastated and deeply disappointed.