Josh is a smooth brained primate who doesn't have the slightest clue on how to run a business. We…read morehad confirmed a rental via email, and when we showed up to get the jet ski he miraculously forgot the agreement. His total lack of intelligence and business savvy is legitimately appalling. Avoid at all costs.

I recommend avoiding Chartered Rentals, LLP in Annandale, MN based on my own bad experience with…read moreJosh Grangroth and his business. I would certainly not give him your credit card, nor would I sign any of his lease agreements, nor would I allow him to run an extensive credit check to rent a cabin. Despite Josh's threat to sue me over posting bad reviews, the Consumer Review Fairness Act allows consumers to share our honest experiences without fear of lawsuit or retribution. I attest that my review is both 100% accurate and true. Sorry Josh, but you can no longer sue customers over bad reviews. The gist of my experience with Chartered Rentals is that I rented a boat and cabin with them (after paying a $40 fee for an extensive credit check where I foolishly disclosed both my social security number and my net worth). I rented the cabin for a week but the boat for only two days (as a surprise for my husband's 50th birthday). However, on both days it was impossible to start (neither my father or brother-in-law with decades of boating experience could start it). The boat was unusable until 1:00 on the first day and after 2:00 the second day (when the guys from Chartered Rentals came to start it). Do they refund for non-functioning boats? No! A clause in their contract excludes them from liability for breakdown, malfunction or time lost! Not only did the boat not start, the reverse gear would not respond properly. Once the boat finally started, my father (who operated the boat because he is an experience boater), could not reverse out of the dock on multiple occasions; neither would the boat reverse when approaching the dock. As a result, the boat skimmed the dock on one occasion while we were approaching and suffered a superficial scratch. What did Josh do? He adamantly denied any mechanical problems with his boat and charged my credit card an additional $1,000 for damages. Instead of buying any one of the highly-rated, aluminum boat scratch repair kits ($30-$46 for the color-match one online), he insisted the whole side of the boat needed to be repainted. Note that this was not a new boat, plus it was at the very end of August and as he noted himself, his boat had been rented almost every day of the summer (imagine the wear). I think he just wanted to spruce up the whole boat for next season! This is why you should not give him your credit card or sign his rental agreements: He said that I should not bother to dispute the extra credit card charge. He said that he always wins credit card disputes because he has the signed paperwork. I can attest to the accuracy and truthfulness of this review in any court of law.

I just located all of my invoices dealing with this company…read more Never in my 69 years have I dealt with a company that was less honorable or honest in my interactions. I purchased a used outboard motor from them at the recommendation of one of the owners. Not only did it quickly fail to work, but after attempts to fix it, I was told the warranty would no longer be in force. Another marine, Bobbers Marine in Glenwood, MN got it running, but they told me to get rid of it as soon as possible. After it failed again, Z Marine in Clearwater, MN called it a "frankenstein" because of the incorrect used parts that were installed on it by A-1. Needless to say, it again died and my stepson simply got rid of the boat and motor. All of this occurred even after my wife (who knew one of the owners in Bloomington) and I met up with the other owner in Bloomington and had us deal with "Jesse" at A-1 Marine. Avoid at all costs when buying rebuilt items.

From the owner: Don't Go To The Lake Without US…read more We Have Been Serving The Area over 40 Years. New & Pre-Owned Boat Dealer, Full Line of Accessories & Parts, Boat Lifts, Docks, Motors, Large Selection of Pre-Owned Boats & Motors.. Engine Work If Needed

really nice people....I rented a pontoon boat from them for 3 days...it was great all the way…read morearound. they have tons of tackle, poles, bait...will def use them again.

I have worked with J & J since 2012 and always had excellent service at a reasonable price. Travis…read more& Nate always greet me by name when I walk in the door even though I only come in a couple times a year to store my boat or for a mid-season repair. They have serviced my 1978 Larson IO and now my 2007 Sea Ray IO both with Mercruiser engines. Mostly winterizing but they have also replaced the bellows on the Sea Ray and fixed the speedometer. This fall I even brought them my 52" Hustler zero-turn mower for an overhaul.

We were recently very disappointed in our service with J&J marine. We stored our boat over the…read morewinter there and when we had it returned it was damaged. We brought them pictures to show all the damage and they told us that we had done all the damage ourselves and refused to help fix it. We just bought this boat last year and it has been nothing but problems with both this boat and J&J marine. Did I mention this boat we bought was supposedly brand new!! If you are going to spend the money on a brand new boat, It should work amazingly well and the company should want to make sure their customers are satisfied with their service. That has not been the case and we will never take our business to J&Js again.