This BASKET CASE of a company can only secure contracts by sub contracting to a false front broker who won't tell you that they are reassigning your contract with them without giving you the opportunity to check out their HORRIBLE reputation. Car transport from LA which should have taken a week took a MONTH (incurring thousands in car rental costs) after threatening to report the original broker International Van Line (IVL) to the FTC and AMS to the Ontario consumer protection authorities. The owner (Bob Archer ?) yelled and screamed at me and threatened to lie to US customs that I was importing the vehicle under "false pretence " !! There was no contract and they after the fact informed me that I was responsible for the tow truck getting it into and off the van missing a car ramp. They then lined up a tow truck in LA who quoted USD 895 to lift the vehicle. I was already in Canada and had to arrange an alternative myself for $220 on a Sunday night. The cost for the same job to take it down was CD150.....in Toronto. Pure fraud and extortion. My household goods have several valuable items missing and damaged. Requested claim forms several times which will not be responded to. In any event as you can ascertain from other complaints they pay you a tiny fraction if anything at all after their deductible and 60 cent a pound rate. Moved many times but this company is BY FAR the worst experience we have ever had. Regulatory authorities should be fired for failing to oversea this company and the practice of reassigning contracts to them without your knowledge or consent. Someone suggested a class action suit. Any lawyer out there should take up that banner and do the general public a giant favour. read more

Just to let people know more about AMS Transport based out of Dundalk On. He has no warehouses in Canada only 1 leased warehouse in FL. Only has 9 old trailers with holes in the floors and ceilings which causes damages to any freight. Roughly 4 trucks still on the road constantly breaking down. He is a habitual lier and thief. We know for a fact that he has employees, brokers that he has not paid in years . He also owes mechanic shops money from east coast to west coast and some US. Now living in Florida Winterhaven area just to let you know Robert Bob Aldridge and better half Mardell Faye Tacholsky goes by Mardy. The last we heard trying to get her US citizenship. read more

Horrible! Broken furniture pieces. Also I'm in a wheelchair and the company hired Craigslist movers ( that's what hired people told us) and they left me in the middle of the move. Literally left without warning, left all the items like bed, heavy mirror and boxes in Elevator area for me to move. I'm a person who is paraplegic and can't walk let alone move heavy stuff. The whole building had to help me and I had to pay out of pocket to people from Taskrabbit to help finish their job. When it comes to payment they call you right away and when issue like this arises they always send you to manager. HORRIBLE! NEVER EVER EVER BOOK THIS COMPANY! IF I WAS ABLE TO GIVE ZERO FOR THIS COMPANY THEN ID TOTALLY WOULD! read more

Don't mark boxes 'fragile' or they will put them at the bottom of the pile. Actually just don't ship anything with them you don't want broken. They broke two of our favourite things (that their movers personally packed) then took 7 weeks to tell me they wouldn't take responsibility. Read all the pages and pages of fine print (if you have time while moving!) read more

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Avoid this company. I hired TLC Movers in NS to help with an ON to a NB move. They contracted AMS without ever telling me they were doing so. At that point I didn't know who to go to for any problems. TLC deferred to AMS. AMS can only return emails and phone calls when payment is concerned. And there were many problems. Where do I start? 3 hrs late on pick up day with a midnight deadline , wrong size truck and had to return with another at 11pm, forcing movers to play tetris all day to try to fit the contents of a 4000 sq ft home into a small truck. One mover was clearly upset, cursing and raging the entire time. He frightened me. They then left a mattress behind. How do you miss a mattress? They demanded payment in full before delivery, delivered over 30 days after pick up and about 2 weeks after full payment with zero communication that they would be late. I took time off work and had help waiting but no delivery. Because of this I had no appliances or bed during that time in lockdown. Communication was non-existant except for regarding payment. They avoided phone calls and charged 4,000 more than my top estimate, but what can you do when everything is held hostage? Everything was delivered but filthy and in bad condition. I had broken frames, scratched furniture, and rushed assembly. They tried to skip out without assembling anything although I was promised disassembly and reassembly. I was promised packing and unpacking, too, but that didn't happen. In hindsight no assembly would have been better. 3 pieces of furniture have broken because they didn't reassemble the legs properly (using one screw instead of 4 and pocketing the rest). I have two brokem bed frames, one antique, and a broken sectional. Total value is greater than 5,000. This doesn't even go into scratched and broken art. Hardware they were responsible for went missing and was later found in random boxes. That is, the hardware they didn't pocket while pretending to use it for assembly. The company driver confirmed the mover who swore like a sailor was known for these antics while the company denied it. As a single woman, having a menacing, raging man in my home on moving day was stress on top of the stress of an interprovincial move. There was completely zero accountability or customer care. TLC, whom I actually hired deferred to AMS. AMS were clearly not professionals in any sense. They did not want to return calls or address any issues. I would never hire them again and can't warn you strongly enough to avoid this company and TLC. Lessons: 1) always write delivery on a scheduled date on your contract with clear penalty for late delivery 2) always stipulste no payment till delivery on contract 3) stipulate pick up day and time on contract with penalties amd size of vehicle and number of movers 4) review and stipulate communication and damage reimbusement policies in contract 5) clarify that the company you hire will be doing the move and not subcontracting 6) clarify contact person on contract 7) clarify allowable deviation from estimate in contract 8) take inventory before they arrive eith boxes numbrred and labelled according to room. I did this and thank God I did. ALSO: have every single item disassembled and wrapped. This includes lamps, shades, art, sofas, shelves, drawers, etc. I did this for 75% of my items, which are the ones that were safe. But everything else was damaged. I spent a year refinishing pieces. I am so thankful I sold delicate items before moving! Do not trust this company to wrap or protect your items! If anyone else hired TLC /AMS and had similar issues pls reach out to nonie.delong@gmail.com. I think a suit needs to be filed. I hope this saves someone else the stress and loss I experienced! read more

So very oddly, I hired International Van Lines, who apparently actually used AMS to do the move, and by that I mean AMS subcontracted out the move but billing was through them. They were sloppy, they lost multiple paintings made by dead loved ones, nothing was labeled, it took 3 weeks, our belongings changed trucks at least 3 times and crossed the border at least twice (Chicago into Canada, back into the US, back into Canada). There was no communication. We had to surprise pay cash for expenses at the last minute or they threatened to back out entirely. read more

Just as everyone else says, AMS is a mess of a company. No one wants to drive for them or move for them. We finally had our stuff delivered after a month waiting for it. The TV cabinet is destroyed and will need to be replaced. I sent an email to them that we will be documenting any damage to the rest of our stuff. We hired TLC movers in Halifax to move our stuff from Ontario and they contracted out to AMS. There's no morale within the company. The driver who finally delivered our stuff had to pay a local and his girlfriend to help move as no one wants to work and deliver to the maritimes. They had a driver quit and fly back to Newfoundland in the middle of a delivery earlier this year. If that doesn't tell you what AMS is like... AVOID at all costs. read more

I wish there was an option to give Zero Stars.... I unfortunately used the services of this company for moving from USA to Canada. And what a disaster... Pathetic service... 1) They give you an approximate pick-up date and don't bother calling you on that morning to inform if the truck is even coming that day... You got to leave them messages, then get a call back only to hear that the truck will arrive the next day. 2) The cargo was The cargo was delivered 4-5 weeks later than promised date. That is almost 3 times the promised turnaround time.... Next time ask your sales representatives to be honest and add some SLAs within your agreements. Stop promising customers something you cannot deliver. 3) While the cargo sat in transit for 6-7 weeks, there was absolutely no update provided by the company on what is happening and why there is a delay. They do not even have people attending to calls and if you are lucky you may get to someone who has no clue as to why there is a delay, and what is the ETA for delivery... Typical cliche nonsense answers. No value for customers time. 4) So when the truck finally arrives to the town and clears custom, the driver says that the cargo should be delivered the same afternoon... Guess what - no one turns up... When i call the driver, he says that there is no ground staff to do unloading of the luggage... And this is supposed to a transportation company !! The worse part is yet to come.... 5) The truck arrives home the next day... And there is the driver and another driver who has come to help - but neither of them are ones who were actually supposed to unload and assemble the cargo.... The guys who were supposed to do this work are still missing (or perhaps they never existed).... The driver is too old to do any heavy lifting and the other guy does his very best to move the stuff in and help assemble... And I have to spend a better part of my work day helping get in all the heavy luggage and then help the other person assemble it.... This was supposed to be done by professionals i had paid for, only to realize later how bad my decision was to even hire this company... 6) Once the cargo is unloaded, we find there are missing as well as damaged items... The foot rails of bed are missing - so one of the beds cannot be assembled.. The TV table is broken because the packers forgot to unscrew the legs before packing.. And the indoor exercise bike is missing... Overall, goods worth $1000+ damaged/missing... I get all this duly mentioned on the delivery papers before signing the delivery and then submit a claims form with the company to get the amount reimbursed... For 6-7 weeks no response... Then arrives a letter stating the weight of the damaged/missing items (300Lbs) and shipping costs of $180.. No mention of actual value of goods - and the letter states since this amount is less than the deductible of $300 the company does not owe me anything.... Can you believe this !! I am not a person to usually writes such reviews... Businesses can make mistakes - not everyday or everyone can be perfect... But this experience was dismal....And the only reason I am writing this review is to enlighten others so they can make a better choice when deciding on their transportation/cargo company. read more

So despite AMS having an F rating now, when we hired them it was not that. The main guy we talked to was Pat. Until Pat quit talking to us then he left us with Trista which was the only person who would talk to us. I feel terrible for her having to listen to all the complaints possibly from hundreds of people a day. Anyway we used them and that was a very bad plan. We hired AMS to move us from Austin Texas to Port Alberni B.C. Canada. Please if you're moving anywhere DO NOT USE AMS. Items with a value in dollars over 2k were lost or stolen by them or their drivers. Not to mention all of the items that came broken or all the items we had to purchase to survive for all the time it took for them to get here. We left on July 26 and didn't get anything until mid September. We had to stop the driver and his helper from giving us other peoples belongings. Our driver on this end was Prat Ranjan and he was very nice. The response from AMS was to provide a claim form with no guidance as to how to complete. After completing the form with as much detail as possible and sending it we were notified it would take 5-6 weeks. Well we just got their response and it is extremely heartbreaking. It seems their liability is 60 cents per pound unless additional payment has been made. So why make us fill out a claim form with valuations? So now I want to say here are some things I would have done different or if I owned a moving company. Why transfer my belongings off a truck and give them to other people or the company itself stole them. Why not tell folks ahead of time to put your name and phone number and address on each box? Why do my belongings have zero value to you as a moving company? Why are you in the business of taking care of others peoples things if indeed you do not take that care their things? I'm thinking this is how they rip you off. No guidance on how to fill out paperwork claim. And it's a waste of time anyway because they're not going to pay. AMS are liars, cheaters and thieves that slapped us in the face and they owe us more than 2k on just the items that they gave away or stole. Some of these items are very sentimental to us and us alone. The owner of this company is named Bob Aldrich and I'll bet he's sitting somewhere real pretty. read more

My experience was much the same as other reviewers. I did not choose AMS and would strongly recommend to others that they avoid this company. The company that booked my move assured me that AMS would transport my antique guns. I was also told by both the original booking company and by employees of AMS that any furniture that was taken apart by AMS would be reassembled. Before moving day, I spoke to an employee of AMS. We discussed the guns and how to report them on the customs form. There was NO mention that the guns might not be accpeted. On moving day, AMS took my guns into the truck. After moving quite a bit of my other things into the truck, they brought the guns back down and told me they could not accept them. I tried to talk to representatives of the company who bullied me and tried to suggest that they had never promised to take the guns. When they delivered my furniture to my new home, they could not find the hardware required to reassemble my furniture. It was supposed to be in a "set-up box", which they were supposed to have brought with the other things. They made no effort to put my things back together. The truck driver suggested that I make a trip to Lowe's, buy the hardware they had lost and put the things back together myself. They never took any responsbility for refusing part of my shipment or failing to do as promised. They do not tell the truth and have no sense of what it means to provide good customer service. DO NOT accept them as a subcontractor even if your booking company tells you to. read more

Most disgraceful and poorest excuse posing as a moving company we have EVER encountered! These people are the worst slugs in the industry and we are surprised they are even still licensed by DOT. If you hire them you can look fwd to them ripping you off, underestimating intentionally, the cost of your move, will help themselves to your stuff, will hold your stuff hostage til they demand more money or they won't deliver to you. Once you do get your stuff 3 -4 weeks LATE MAYBE, almost everything you own will be busted up, scratched with more damage than if you just threw it into a junkyard before you leave. That's if you even get it. Will tell you they are not a Broker as they farm your stuff out to drivers that literally throw your stuff off the back of their truck as it changes hands multiple times. The guys delivering your furniture, if they show up will assuredly be undocumented workers trapseing thru your home with all your belongings. $10-15-20k later you would have been better off throwing a grenade over your shoulder and just starting over at your destination. D.O.T. is a full-blown joke and as you spend hours of time filing a claim, DOT will do absolutely nothing about it because they are Government slugs taking a paycheck while spending more time avoiding doing their job, than actually doing it. THAT IS AMS MOVING IN A NUTSHELL!! read more

I would avoid using AMS Transportation Services at all costs. it was only after going through things days after unpacking we noticed stolen items. We tipped the three guys a $100.00 cash each and provided refreshments, I'm pretty sure it was the driver on the BC leg that stole things as we moved from Ontario. He also told me also he doesn't adhere to clocking on and off as a professional driver and told me he puts down he is visiting a friend but really doing deliveries. read more

LYING CHEATS. Well, I just received a threatening email from someone at AMS threatening to post all of my banking info on this site because my wife posted a negative review along with a copy of the refund cheque to prove the amount we were over charged. Two years after trashing a lot of our furniture AND trying to overcharge us by inflating the shipping weight! And not just by a few pounds, it was 2000 lbs. Thanks for the bad memories. Avoid this moving company like a COVID cruise ship. If there were an option for negative star reviews, AMS would get -5 read more

This AMS Canada international moving company is really bad. Do not choose their service if you planning to move. We hired them last year in October 2023 for our relocation from Texas to Vancouver. The job cost 18K. Apparently the company has this middle guy name Peter Petrakios his phone number 647-394-9901. He would hire another person is a truck driver and handling our furnitures, his name is Andrew Gray his phone numbers 604-760-5960. So they stole from us. One of our buffet table was brand new that made in Italy and we paid for 2K US dollars. This piece of our furniture went missing when they're loaded the furnitures in Vancouver. Andrew was claiming that the local movers was carrying it out and they dropped it, but when I asked for the picture, Andrew never send or show us that piece of furniture got damaged. He said we will try our best to bring it to the company wear house and fix it, if we can't fix it we'll try to find the similar piece to replace for you. With the big amount of money that we paid them 18K, thinking they will treats us right. Also during the move I bought the mover crews, breakfast, water, lunch, Chick-fil-A sandwiches and tipped each of them 100 Dollar. I even went out if my way to go find other foods for Andrew because he said he doesn't eat chicken. When our stuffs arrived here in Vancouver I bought everyone lunch again. My thing is always appreciate people that working hard even though I paid them. Anyway months go by every time I called Andrew and he keeps kicking us around and said next week, next week he'll bring the buffet table and next week but until today I called he never response to my call or text. It's been 6 months. He completely ignores my call. I called Peter and he said there's nothing he could do about it. We paid them in full. We even bought the insurance for it thinking it would helps out. But the company turn into bunch of greedy people and dishonest so there we lost our piece of furniture. I couldn't believe it, we trusted them with their words. We are professional and have been in business for 40 years. You guys are bunch of bull craps, lied and horrible. I hope this company would go to hell for tricking people with their hard earned money. Karma one day will come!!! Watch out people!!! read more

We had a nightmare experience with this moving company. Issues as follows: (1) missed scheduled pick-up date; came over a week late to pick up; (2) quoted 1 to 1.5 weeks to deliver, but took 3 weeks; (3) terrible customer service, poor communication, and rude; failed to return calls and emails in a timely manner; failed to provide updates on pick-up and delivery timing; (4) broke items during deliver; (5) lost items during delivery; (6) ignored claim for lost and broken items; (7) did not rectify issues 1-6. read more

AMS showed up without Masks, with rude staff and took no notice of our antiques. The sales people were super and very helpful but this is probably because they are working on commission. Our stuff arrived a week late (after they called thinking we lived in a different city and then after following up four more times to find out where our stuff was - they asked if we had cleared customs - although we were moving from Toronto to Vancouver!) Our antiques were broken and many of our items came out of the truck upside down and looked like they had just been thrown in! We were guaranteed that once our items were packed they would not be moved from one truck to another but this was not true. We then have been following up multiple times to get just the claim form! DO NOT USE THIS COMPANY read more

WARNING! WARNING! WARNING! These people are scammers and just awful - no horrendous - human beings. They say one thing, and do another. They said payment would occur upon delivery yet as soon as they picked up our stuff they called and very aggressively demanded payment. What else can you do when a semi-trailer has hijacked everything you own?? Upon delivery, they smashed my $3000 TV and damaged a dozen other pieces of furniture. A special ceremonial item given to me by my late grandfather just disappeared in transit. Boxes arrived squished, furniture scraped, table dented and scratched. When I filed a complaint, I could never get a human being on the phone despite repeated requests. Their emails took weeks in between responses and the check I received after 9 weeks to replace the TV? $15. That's right $15. Do not trust these people with your belongings and tell everyone else you know that they're awful, awful human beings. Honestly, I don't know how they sleep at night. I hope their company goes belly up from a class-action lawsuit. Hmmmm.... It should be possible to leave 0 star reviews. But it's not, which is why you see 1 star. That's 100x greater rating than my experience should indicate. read more

We used this company to transport our furniture from Florida to Collingwood and it was a complete disaster, despite all of the assurances from AMS that they were the best company for the job! Firstly, on the day of the move they ran over the allocated elevator time at our condo due to their staff arriving 2.5hrs late (a time that AMS had requested to arrive). Our condo tried to charge us an additional $250 for extra elevator time, AMS refused to pay this but luckily I managed to talk the condo management in to not charging me. AMS then rushed to complete the move out and damaged nearly all of our furniture in the process. Despite assurances that they take great care with property and that everything would be safely wrapped, their staff arrived without enough wrapping blankets. I explicitly said to their staff on numerous occasions that I didn't want our new white sofa leaving the apartment without it being wrapped, but when I was then trying to deal with the building management to prevent them charging us for the additional elevator time, AMS staff took the sofa to the truck unprotected. When I realized what was happening, I went down to the truck and caught them dragging our $5000, 8 month old white sofa across the floor of their rental truck unprotected. At this point I tried to call the AMS office numerous times but there was no response. I called dispatch and informed them of what was happening and they seemed as shocked as I was about the situation and said they would speak to the team.. but by that point it was too late. As expected, on arrival in Toronto all of the furniture was incredibly dirty and / or damaged: Sofa: our sofa was covered in black dirt, hand prints, damaged fabric. In addition, one part of the sectional was a completely different color to the other. It looked as if it had sustained water damage Mattress: The mattress arrived covered in dirt and again appears to have significant dirty water damage on one side Book Shelf: The book shelf has had one complete shelf torn off and another one partially damaged. Box Spring: The box spring arrived covered in dirt and stained Headboard: the headboard was covered in dirty finger prints and has damage to one leg and the trim Chair: one of our chairs arrived with dirty finger prints over one side Lamps: three of our lights arrived with damage to the shades. The delivery person said that they should have been boxed. They were attached to the lamps when they were collected and it was not mentioned that they needed to be boxed which we would have done there and then with our other boxed items. Instead, AMS staff removed the shades at some point after collection and damaged them in the process or during shipping. All of our furniture was less than 8 months old and we have receipts for all of the purchases. We submitted a damage claim for $5200 to AMS and after chasing and chasing for 6 months they finally mailed us a check for $19. Needless to say, we will be taking legal action now. Please do your homework before using this company. read more

I would give minus stars if I could. They're rude, they're unprofessional & they lie. the total amount was at the end 300 USD more than originally agreed upon, delivery was 5 days later than agreed. Besides you never know you're actually dealing with a company named AMS, until 2 days before the anticipated delivery date, which is when they already have your furniture and the deposit payment. Because the person who makes the deal with you at the beginning gives you a different company name. Had I knew it's them who will end up having my furniture I wouldn't have made the deal at the beginning, with all those bad reviews. read more

I used AMS unbeknownst to me through a subcontracting situation, and when I saw the 1 star reviews I was pretty freaked out. That said, I thankfully didn't experience what the other reviews touched on. Blaine & his team in Toronto were great, on time, efficient, and wrapped my things really well. And then Jordan & his helper delivered to me in Halifax -- they were friendly, professional, none of my stuff appears to have been damaged. Dispatch was fairly good at communication. I proactively called them a few times to get updates, which they provided. If possible, I'd say request these guys by name. Thanks! Oh.. The price was also quite competitive. I had some bonkers quotes for almost double. read more

DO NOT USE AMS FOR YOUR MOVE We used AMS for an international move to the US and it was nothing short of a nightmare. 1. They would not confirm when anything would be delivered, just gave us an 'approximate' date. 2. They LOST our mattress. 3. It took a week and a half of phone calls (none returned) to get them to locate the mattress. 4. It took them a month to get around to delivering it (still has not arrived) 5. They will not compensate us for accommodations we have had to make as a result of not having a mattress to sleep on for an entire month 6. The date the mattress is supposed to be delivered we will be out of town and they will not make any accommodations to help us out (i.e. will not even store the mattress for 2 days so we can pick up when we are back in town) Do yourself a favor and DO NOT USE AMS. read more

Delivery was late, communication was nonexistent except for their request for payment (which I paid right away), schedules were changed multiple times, they made me clear customs at the wrong (far-away) place... But on the bright side, they did bring everything, mostly in OK condition. If you have AMS working for you, I strongly recommend you DON'T PAY IN FULL until you have a FIRM DELIVERY DATE. I also suggest that before you start, you get them to add bonus/penalty terms for early/late delivery. I would gladly have paid extra for early delivery if I had the comfort of knowing I'd be compensated for late delivery. It really felt like nobody at AMS cared how long it took for delivery. I submitted a claim for compensation, but it was promptly and categorically denied. Avoid them if you can. read more

Would not recommend. Moving my elderly mother's belongings from Nova Scotia to Edmonton....I wasn't aware the mover I hired (Fox Transport) brokered the move to AMS Transportation. We were told her things would be picked up end of February, and they came 10 days earlier than the date we were expecting. They gave my mother 4 business days' warning of this change in schedule. Her things sat in a shipping container in Toronto for a week before being trucked to Regina, then Calgary. I had asked to work backward from 25 March, as that was the date I was able to coordinate the Edmonton move. Her belongings arrived 13 days early - and I had to beg and beg and beg to get an approximate date for the delivery of her things. Endless emails went unanswered. I finally had to resort to contacting the CEO of the moving company I hired (Fox Transport) to get any sort of action on this mess. He was kind enough to contact them, but to no avail. I finally got a phone call 1.5 business days before her things arrived. The guys who unloaded my mother's things were awesome - they were gruff, serious fellows who unloaded everything with care. Super nice guys. It's a shame they work for a completely unprofessional company that seems to have a HORRIBLE reputation. Please please please, if you hire a mover who brokers your move - do NOT allow them to use AMS. read more

As with other reviewers, we did not realize we were booking with AMS, and never would have done so given their awful online reviews. We instead booked with TLC Movers from Canada, who never mentioned the name AMS during our extensive contact prior to booking, and then stopped responding to our concerns after they got our deposit. I could write a novel on how awful AMS was, but I'll just post a few of the highlights: 1) The pick-up driver called us two days before our scheduled delivery to tell us that a) they may no longer have room for our belongings and b) that they were coming a day earlier. When we tried to tell them this was impossible, as we had the busy street blocked for another day after much paperwork, and that we would not be ready, we were told we either could accept the early move or have it cancelled. He yelled at me and my husband, and also berated the size of our move as barely worth his time. 2) Extremely poor communication. Emails and phone calls went unanswered about pick up and delivery dates, even when I explained that I was waiting to book an international flight based on their delivery date. 3) Significant damage to our belongings. On top of many crushed boxes that random bystanders commented on, they literally smashed the leg off a desk, lost parts to our bedframe, and somehow got our couch wet. 4) The pick up driver labelled everything as damaged, and most of it wrong (e.g., boxes labelled as furniture and vice versa). Several numbered items were missing but we weren't able to figure out what they were since nothing was labelled correctly. 5) The movers got into an argument with another tenant, and our building manager told us that AMS had actually been banned from our building because of their poor service and mistreatment of residents. They only reason our move was allowed is because we mistakenly though it was TLC actually doing a move. Don't make the same mistake we did- make sure the company you are booking with is NOT subcontracting out to another poorly reviewed company. I suspect this consumer trickery is the only way companies like AMS stay in business. read more

DO NOT EVEN THINK ABOUT AMS. PERIOD. I used AMS for a move from Canada to USA and it was a nightmare. 1) My stuff which weighed around 2000 pounds in a previous move a year ago, suddenly was reported as 3800 pounds (even after selling a ton of stuff during the year) and I got a call to pay within 24 hours for All the money after the stuff was picked up. The previous move was done by the same company and when I asked for a weigh receipt of the previous move for comparison then it was said to be missing. 2) I informed them of my delivery address and the date when i needed delivery almost a month in advance and i was not provided a confirmation until couple of days before the move date. I just got an email a couple of days prior to move and was informed that my stuff cannot be delivered on the requested date and it will be a week late. Grrrrr. I and my family was stuck in an empty apartment with no furniture and nothing to live for many days waiting for them to arrive. 3) The owner is RUDE, simply UNPROFESSIONAL. You cannot talk to him, absolutely not when it comes to escalating the mismanagement. He just did not let me speak in a conversation of 20 minutes and kept saying "I know what you are going to say......and kept going with his blah blah blah". NO RESPECT for CUSTOMER. 4) My furniture was finally delivered 4 days late, that too leaving an impression like i was obliged by delivering goods just 4 days late rather than 7 days. 5) My furniture was damaged, and even though i paid for additional insurance through them to cover my furniture, their claims department was non-existent. Claims department didn't have a contact number and there was no acknowledgement of email communication even after multiple tries. They went radio silence again after sharing the claims form and i am still waiting to hear back from them as i write this review. Nitin read more

I have had a similar experience with AMS Transportation Services. First they said that they would call us 24 to 48h in advance before picking up our furniture. We happened to call them one day just to make sure they didn't forget about us and I was told that actually the truck would be arriving in 3 hours so we had to scramble to get everything ready. Then they said in the original purchase order that the furniture would be delivered 7 to 17 business days after pick up date. Then they would not let us know about when the actual delivery date would be. It has been 17 business days and I am still waiting for any confirmation of a delivery date, the dispatch is saying that in the best of the world it would take at least a week more. They of course refuse to compensate us for accomodations we have to make because we still don't have our mattress. I will keep you posted on our problems. read more

I hired Relocation Services Canada to move me from LA to Canada. They brokered the move to AMS. I have since learned from the BC Government that AMS is operating illegally here as they never registered their business. Anyway my experience: On moving day only one guy showed up! He couldn't lift all my stuff alone. No surprise. So I had to run out and hire 3 day laborers out of pocket to help him. It was supposed to arrive within 10 business days. It took 15. I told them if it arrived more than 12 days I wouldn't be available until the weekend to meet them at the border as I started a new job and couldn't be at customs between 9-4. The dispatcher threatened me at this point. Said he'd leave my stuff in the States if I didn't get there. On arrival day the movers came 6 hours late. My stuff had been moved to a smaller truck and most of the boxes had been crushed! It was obvious that they threw everything out of their larger truck onto the ground before they moved it to the smaller vehicle. My birdcage was damaged beyond repair. My armoire door no longer closes. Lamp shade that was in a box crushed. Pottery smashed. Not only was I not reimbursed for the additional cost like hiring help for them, or for them not honoring their delivery date date promise, nor for the damage. Wayne, their dispatcher, is abusive. Tbe BBB and agencies up I spoke with have all heard of them by all the complaints they have received. read more

I was unlucky to do a move from Vancouver BC to US East Coast with AMS Transportation Services whom I was handed over by another moving company BC-Alberta Movers after the deposit had been paid. The outcomes were very frustrating. Unfortunately I did not have time to do a research on what to avoid and my move had all the poor or illegal practices exercised by movers. The outcomes were: some goods damaged, my car soaked with cigarette smoke, 2,000 USD overcharge (basing on the manipulated weighting, as I know the true weight).  Basing on the weighing and reweighing receipts I managed to receive 5 months (!) after the delivery, I was initially charged as well for moving another household which was loaded along with mine, and the reweighing figure was even 1,500 lbs more than the initial one (!). AMS is not wiling to hear any arguments or take any responsibility. A lot of time spent on writing back and forth (you cannot simply talk to somebody). Next step - go to court. Does anybody need that to accompany a move usually taking so much effort? read more

The movers themselves were great hardworking guys that helped out a lot. Unfortunately the same could not be said about their Toronto Dispatch centre. Unorganized, lack of experience and poor people skills. When an issue was brought up there was zero effort put in by management named Bob. Useless staff. read more

Ams and worldwide transportation are really bad.I lost my most important memorable matrimonial clothes. Along with many other stuff. Transported from Nova Scotia to Alberta. No one is accountable and committed in this particular transportation. read more

DO NOT use AMS Transportation for anything!!! This company is terrible! They delivered WAY late from when they said they would. Ruined a very expensive leather couch, destroyed an antique sideboard. Boxes crushed, plastic totes crushed. We gave them alot of money to trash our stuff! Sent one little guy and his even smaller wife to unload. Complete refusal with regard to compensation. BAD BAD outfit. read more

I used Moving Canada, (AMS) to move from Chicago to Winnipeg, I too like others it seems have been really mistreated, a lot of passing the buck when promises of arrival date were not adhered to. Valuable things were damaged and I can't seem to receive a person's (un-automated) response to my claim. Finally, they lost a box of which they refuse to trace with items in it. I should have researched this company better. The customer service was really lacking and I am left feeling like a number as opposed to a paying customer. Still waiting inside the window of 4 - 6 weeks for a response to my lost and damaged items. Will never use them again, nor recommend them. read more

BC-Alberta Movers in Vancouver subcontracted AMS Transportation Services to move my possessions in 2014. TERRIBLE service from BOTH companies. No compensation for broken items. Very smooth on the phone but rude when you try to get repaid for broken items poorly packed and handled. These companies are ripoff organizations. Do NOT trust them with your possessions. NEVER use them. Much heartache and frustration when dealing with them. read more

Do Not EVER Use this Moving Company AMS. Our son was relocating to Grande Cache Alberta to start new employment. We had around 20 movers contact us, this company was the most expensive and promised his furniture would arrive on time for him. His belongings left Ontario on January 6, my husband and my son drove to Alberta planning on the movers meeting them at the condo on January 14th. He is out there with nothing and no movers. They keep saying they don't know where his belongings are. We keep calling Marion which is who booked with, she says it has nothing to do with her and obviously we are getting the run around. We paid the movers cash in full before they pulled out and never once said it would not get there on time. Finally after numerous calls a Bob from the company called and stated, it has not even got to Calgary, and they will not travel with part loads and that Marion lied to us, so he said he would have their Dispatch call our son January 23rd with a time frame on when his furniture and belongings would arrive. Could take up to 30 days to get it out there. NEVER would we of booked them knowing this, great way to run a company. So unbelievable, I will update once and if his belongings arrive. Absolutely Disgusting read more

AMS Transportation of Dundalk, Ontario was contracted to move our possessions from our previous home in Waterloo, ON, Canada to our home in Westport, MA. During this transfer, our roll-top desk was damaged- the claim was denied. But the main issue was that AMS did not provide a second mover (called a lumper) to help move all of the stuff into our house. As a resut, on my 65th birthday, I spent the afternoon as the movers assistant, moving many heavy boxes into the house and garage and took the bottom position on the dolly as we moved very heavy chests of drawers and a bookcase up the stairs. I also had to help move an unwieldy queen-sized sleeper couch into the house and through the narrow doorway into its intended room. All of these functions should have been performed by the local person AMS had failed to hire. And because Ron had to leave at 6PM to reach his next delivery (to my daughter) on the next day at noon, I was left to reassemble heavy furniture on my own the next day. This included reassembling the wood bedframe of our solid oak bed, putting the legs back onto our solid oak dining table and turning over the sleeper couch to put its feet back on by myself. In order to complete the latter task, I had to go out and buy a special bit for my power driver. Had their been a second mover as planned, there would have and should have been time to reassemble the large pieces of furniture that the AMS movers disassembled in Canada. When someone contracts with a mover, they reasonably expect, at the very least, to do little more than direct the movers on where things should go. It is certainly not a reasonable expectation that the owner will have to step in and assist in moving heavy furniture up stairs, or help lug a heavy and awkward queen-sized sleeper around or reassemble his biggest pieces of furniture. We filed a claim with them and it was denied on techno grounds with no offer of arbitration. But i also filed a complaint with the US DOT and we discovered that companies like AMS are required to offer arbitration of complaints and they have not complied with this stipulation. The DOT is pursuing the matter. So, there may finally be justice for this unscrupulous company. To make the case easier to establish for the DOT, I would urge anyone and everyone who has been similarly mistreated by this despicable company to file the very simple complaint for provided by the DOT. You may still not get any money in restitution but the more complaints there are, the easier it will be for DOT to find cause for fines of up to $1,000 for each day that they have not been in compliance. read more

First of all I would avoid using this moving company if you would like your furniture and belongings to arrive without damage and missing. I wish I would have researched this company further before using them. After the death of my mother,I wanted to move some antiques,valuables and family momentos from Ontario,Canada to Houston,Tx. This company accepts no liability for damages or missing things. I will admit I unknowingly signed a paper when my things were picked up,unaware that if I didn't provide a value on the shipment in the fine print I would only receive .60 lbs. I was never given this information or informed of what I was signing. My fault obviously in thinking the paper I was signing was something other than my acknowedgement of pickup. I did query numerous times about the way the furniture was being protected,no mirrors on the dressers were removed at all and I was assured it would be fine. I did fill out a detailed form with values of articles I was told was necessary for border crossing. I was never given the weight of the shipment at any time and they said the weight was 265 lbs.,150 lbs for the missing things and with their $300.00 deductible it was a negative balance. No where in the contract does it mention a $300.00 deductible. I find it hard to believe that a bedroom of furniture,3 mirrors,3 large pictures with frames,a hope chest,suitcase of clothing and approximately 12 boxes and bins weighs only 265 lbs! One man arrived to deliver my shipment with no help at all,in fact he dropped and broke a vintage mirror right in front of me. I detailed on receipt the damages and missing things assuming that something would be done. WRONG! My mistake was signing the papers he provided accepting receipt of the shipment at that time and perhaps something might have been done then. The only way to contact the company after you receive your shipment is through an email,NO Telephone number. I attempted at least a dozen times to have them locate my things sometimes with no reponses in return. At no time did they ever attempt or offer to recover my things. It took over 2 months after filing a claim to receive the response. I find their business to be negligent and deceptive with no consideration for customer service. I also find it hard to believe that a moving company that transports within North America provides no assurance or is not insured for shipments. I paid to have my valuables shipped across the country only to arrive missing and damaged with no compensation for their poor and negligent services. Please don't use this company,find a mover who is insured and handles their transactions in a more informative and caring manner that provides assurance of their services. This company continues to deny any responsibility for their actions and unfortunately the BBB was unable to do anything to help me resolve this. Apparently the weight I guesstimated on my claim was used instead of an actual weight provided by the movers. When I filed I was unaware that this would be the weight used to pay the claim. How could I posssibly know this or figure out how much each item weighs,so beware when you do file a claim. The claim is apparently processed by a third party who have no affiliation with AMS. This company is so deceptive in their services and responsibility. FIND ANOTHER MOVING COMPANY! This was not what I needed after the loss of my mother. read more

I hired Relocation Services Canada to move me from Ontario to Alberta. Relocation Canada contracted my move out to AMS transportation. My contract stated my belongings would arrive in 7-10 business day. My belongings arrived after 15 business days following several attempts to get them to honor the time spread on the contract. Wayne their rep in Calgary was very rude and in-sensitive to my plight. When the items arrived several items of furniture and electronics were damaged, and duly noted by the delivery driver. When I submitted my damaged claim having paid almost $500 for extra insurance coverage, I was offered partial compensation for some of the damaged items. I have to take them to court to get full compensation. Pay attention to the inventory sheet at pick up and look for the codes Sc, ch, etc meaning chipped scratched, they assigned these codes to my brand new furniture, luckily they were not damaged during transit. If they were I would not have any claim because by signing the sheet you are agreeing that the items were damaged before pickup. DONT USE THIS COMPANY FOR YOUR RELOCATION, YOU WILL REGRET IT. read more

please do not associate this company with ams transportation out of langley, bc they are in no way related, ams transportation out of ontario is a moving and storage company, ams langley hauls only food produts, they are in no way related to each other. the ontario company comes to bc and only has the authority to use the name ams transportation moving and storage but usually answers to ams which is not their legal name. read more