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    Walgreens

    Walgreens

    (38 reviews)

    $$

    Walgreens Pharmacy at Chestnut and Shepherd has repeatedly failed to handle electronic…read moreprescriptions honestly and competently. On multiple occasions, my physician sent prescriptions electronically while I was physically present in the office, and I personally watched them transmit successfully. Despite this, the pharmacy staff pharmacies JAN routinely claim the prescriptions were "not received," only to acknowledge them the next day or after the doctor is forced to resend them. This causes unnecessary delays in treatment and creates frustration for both patients and physicians. The most recent incident involved an antibiotic prescription sent at 9:20 a.m. yesterday, with electronic confirmation and screenshots proving it was transmitted on time. When I called that evening, I was told it was not received. The next morning, I was told by G the pharmacist technician it was received "after hours." I was then explicitly told it would be ready by 1:00 p.m., before their lunch closure at 1:30 PM I arrived at the drive-through at the advised time and was then told to come back after 2:30 p.m., directly contradicting what I had been told earlier. No apology, no accountability--just shifting explanations. The issue is not being busy or short-staffed; those realities are understandable. The issue is repeatedly misrepresenting the status of prescriptions instead of simply stating that the pharmacy is running behind. This behavior misleads patients, delays care, and unfairly makes physicians appear incompetent--especially harming new patients who don't yet know their doctor's reliability. This is a recurring problem, not an isolated incident, and according to my physician's office, many other patients experience the same thing at this location. A pharmacy is a healthcare provider, not a retail inconvenience. Trust and accuracy matter. Until management addresses these systemic issues, I cannot recommend this Walgreens to anyone who values timely and honest healthcare service.

    I wish I could leave a lower rating. This pharmacy is absolutely horrendous! They never have any…read moreprescriptions in stock but they don't tell you that until you go to pick up the medication. Unbelievable

    ampm - convenience - Updated May 2026

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