Super nice staff made an uncomfortable situation as comfortable as possible . All very professional…read moreand you can tell they know what they are doing .

I have seen both Dr Frank and Dr Campbell for several years and have always been extremely pleased…read morewith my care. We are so very fortunate to have this level of skill in our medical community!

Very satisfied, overall. The staff seem caring & knowledgeable and seemed to take time to answer…read moreany question. Dr. Klutzz is so kind and thoughtful & handsome, so makes it easier for me to go to the Optometrists. Highly recommend

Absolutely unprofessional in the extreme. I came in for an exam and to get a pair of glasses and…read moresunglasses. The normal eyeglasses arrived a week later, no problem. The sunglasses were another story entirely. Over the span of 4 months, I was told that the lab was having a difficult time making the glasses I ordered, that they messed them up and had to restart, that another lab was going to make them, and many other excuses. Not once was I given an update on the status of the glasses except when I went in or called myself. Finally, I was given the option to come in and order an entirely different pair of sunglasses or accept a refund. For my trouble, I was given a check for $88, about 20% of what I paid originally for the visit. I was told that the regular glasses were $250 and the sunglasses only $88. That makes no sense. This place is terrible. They screw up and refuse to admit it. They do not give a crap about customer service. Avoid at all costs.

*Note: the address listed is their old building. They are now located just down the road on College…read moreand Plumm where the old Quik Trip used to be: 11065 Pflumm Rd. I stared off seeing Dr. Groff years ago until she moved and then I moved to Lawrence. I had always loved their service and eye wear selection. After my dog destroyed my favorite pair of glasses I had bought at Dr. Krannawitter's former office, I had a hard time finding frames in Lawrence that I liked. So one morning I popped into the new location on Pflumm. I was so impressed with what they'd done with that building. Of course, their eyewear selection was still amazing. The staff were friendly and informative, just as they had been 5 years ago. Bummed I didn't have a current glasses prescription to order the frames that I'd found there and loved, staff were able to squeeze me into an appointment right then so that I could go ahead and order my glasses that day. Dr. Kranawitter is very kind and personable. The exam was comprehensive and there was no pressure to try additional expensive services that would be unnecessary based on my age and history. My glasses arrived quickly. Even if you love your eye doctor, I think their eye wear selection alone is worth stopping in for.

Needed an emergency eye visit and was seen right away. Dr. Krantwitter confirmed everything was…read moreokay, clearly explained what happened, and advised what to watch for going forward. Very knowledgeable, caring, and reassuring. Highly recommend Dr. Krantwitter and team.

So, I had an eye issue and needed to have an optometrist check it out. (Simple, take a look and see…read morewhat is scratching my eye ball) Went in waited 30 minutes and was told that they couldn't even take a look to see what was wrong. So I went to the emergency room instead. I will not be going back EVER. Usually our small town businesses are very accommodating but not the Eye Doctors of Paola, Ks.

The Eye Doctors : are hospitable and thorough with my eye care and they take the time to explain my…read morequestions... and they are kind from the check in to the ones take eye exams to when I see my doctor. And then she's great being I ask her most the questions.. and then the attendant that helps with what looks best on me. Cause I don't know what looks best with my face hair and eyes.

I went to their sale today and they expected me to wait in their parking lot for 30+ minutes before…read morebeing admitted to see items. Parking lot had one customer car in that I could see, but the person on the phone said there were four people ahead of me. Really? you couldn't accommodate one more, or get me in before 30 minutes? You really can't expect customers to put up with this nonsense, especially when many people have had their vaccinations (I have had mine). This is the second time I have had this experience here. I have been coming to LFV for over 20 years, but I am done with being treated like I work for you, rather than the other way around.

I brought my unvaccinated child to his visit at Lawrence Family Vision Clinic. In the middle of the…read moreDelta variant. Everyone was wearing masks, except the doctor. No mask, nor face shield or whatever. She told us we could also take our masks off, if we liked that. We'll never come back again. Period.