This is part two of my Progressive saga. We had a car accident 4 years ago , and I got EOB from Lee…read moreMemorial for an ER visit that Progressive was now paying 400 of an over 9000 bill. I called the number on the letter and spoke to the absolutely worst adjuster. She was not empathetic about me receiving a bill after 4 years. She kept saying it wasn't a bill but it is an explanation of benefits and someone is paying the balance due and is responsible and since it wasn't her, she could afford to be flippant.She kept saying to let my health insurance pay, but they did, and Lee sent them their payment back and they don't pay out on 4 year old claims. After 10 minutes of talking to an adjuster with no solutions, no motivation to help me I decided there must be someone more competent at this organization. I actually talked to someone in legal, and he was able to find a 9000 dollar payment made years ago... Something the adjuster could and should have done if she remotely cared about her customer instead of dismissing me as inconsequential. My advice to anyone is to not give up and don't let an apathetic adjuster convince you to pay an invoice you may not owe. If they have no plausible explanation for why the money is due, question it. Hospitals double bill and make mistakes and you may pay for things you don't owe. If you receive substandard service, look for someone who likes their job and cares about the customer instead of someone who brushes you off. Lesson learned.

The only reason I'm giving this place 2 stars is because the Clearwater location was able to help…read moreme get everything taken care of despite this place doing their best to keep me in limbo forever. For starters when my accident happened the Clearwater location was assigned my case and did an excellent job. I was honestly impressed with how good these people were at their job. Then I wasn't sure why but my case was transferred to Sarasota and this is where the dumpster fire begins. The woman I was stuck with Michelle was so clueless on everything that I'm honestly afraid of everyone else who has been assigned to her. I can't believe I have to say this, but she has no idea how mail works. She tells me she sent me some mail to fill out an hour ago and asked if I got it. How do I respond to this??????? Everything question I asked her was followed by "uhhhhhh I don't know." I asked her one simple question and it was to call me when my claim is settled and after 6 months I get mail saying my claim is settled. She couldn't even do one thing. Every time I called her I got voicemail, but my work phone got her every time. Coincidence? If you get this location, be very careful.

I have all my insurance with Leslie Jeffrey's state farm agency and they are remarkable. They…read morereturn my calls, settle any claims promptly and follow up where this is required: Hurricane Milton most recently! They have my highest recommendation.

Leslie Jeffrey State Farm picked up our policies when we moved to Florida 5 years ago. Since then…read morethe agency has written and managed our car, excess liability, business policies very efficiently and has been very helpful in choosing and managing the costs of the policies as well as providing information as we navigated the many differences in policies in our new state. Most recently their representative Brian did a terrific job researching in order to find important information on a car that I had 10 years and 2 State Farm agents ago... information the previous agents and even the DMV couldn't find in their system.

Had an issue with purchasing Amusement Park tickets online and stopped in to AAA to see if I can…read morepurchase them there and glad the doors were open. Cheryl was very helpful as she checked my membership number and I was able to buy onsite. She even printed them out for me which I appreciated the service. Highly recommend AAA.

I waited for the tow truck for an hour and 45 minutes. This has been typical the past three times…read morethat I've needed to be towed.It always takes them about two hours to get a truck to the location. I'm always in the city in fl when i need a tow so there's no reason it should take two hours every time. AAA needs to contract more towing services. In the city I live in there are probably 10 different companies that will tow.Tonight, the truck driver arrived right when it started to rain, now we're sitting waiting for the rain to stop before he will tow my vehicle.

Stopped in here to drop off a check for our business insurance. Diane the receptionist made me wait…read morebecause she wanted the agent to come out and pick it up. Of course the agent didn't answer. She expected me to wait around like I have nothing else to do. Finally the agent called and told her to take the paperwork and check. I also heard the agent say she didn't need to call her when someone dropped docs off. This gal needs better training.

From the owner: At Atlas Insurance we believe in creating relationships, discovering your individual needs,…read moredesigning and implementing the most beneficial solution, and delivering on your service and communication expectation. Before we ever make any recommendations, whether it's business or personal, we get to know you. We understand that there is no "one policy" that fits everyone. Each client has different needs and considerations, so we ask the important questions and help guide you toward making the right decisions that will benefit you long term. Whether it's bricks and mortar or your bottom line, we have the commitment to protect you. This is why we have a history of building relationships that last for years. We want to be regarded as a member of your "trusted adviser team." Our commitment is to build long-term partnerships with you, our client.

This was the best experience I have ever had with a P&C agency for personal products. Great…read moreresponse. Great service. Very knowledgeable staff and efficient processes. I would recommend checking with this agency first in Florida before checking anywhere else. Aaron was great to work with and followed up on everything !

I've been working with Tim for over 10 years now. He is phenomenal. Very knowledgeable and his…read morerates are always competitor. Highly recommend.

I had an excellent experience with WFL Agency. The team is professional, responsive, and truly…read morecommitted to providing outstanding service. Melissa DeAngelo is the most knowledgeable commercial insurance broker I have ever known--her expertise, attention to detail, and clear communication made the entire process smooth and stress-free. She took the time to explain everything thoroughly and ensured all my needs were met. I highly recommend WFL Agency to anyone seeking reliable, top-quality commercial & Personal insurance services.

I called a couple of times looking for a quote. I gave all the details on first call. Got no email…read moreback with said quotes . Called next AM and left a message- Verified my email in case they had made an error- and still no callback a week later. No longer an office presence on Clark Rd. All work is being done online.

I once worked with Luu Insurance and Finance LLC, and it was the worst experience I've ever had…read morewith an insurance company. Their approach was shady, with hidden terms and fees only revealed when you were practically trapped. It felt like everything was set up to corner customers into signing. Anyone approached by them should be extremely cautious--once you sign, you could face problems you never saw coming. I will personally stay far away and urge others to do the same.

From the owner: Luu Insurance was founded in 2023, but our roots run deep in the insurance and financial services…read moreindustry. With over 40 years of combined experience, we have built a strong foundation of trust, expertise, and personalized service. Drawing on decades of industry knowledge, we launched Luu Insurance with a mission to provide comprehensive insurance solutions for individuals, families, and businesses in Sarasota and beyond. Though our agency is new, we are committed to delivering the same exceptional service our clients have relied on for years. Our team specializes in everything from home and auto insurance to business, health, and life coverage. We also offer unique products such as jewelry, pet, and travel insurance, ensuring all your needs are met under one roof. As a family-owned and operated agency, we pride ourselves on being more than just an insurance provider, we are your trusted partner. We're also proud to be the only bilingual English-Vietnamese agency in Sarasota!

I only wish I had known this family earlier so that I would have had the exemplary care of my…read moreinsurance needs covered as well then as now. Brian Meadows and his Father, David, are a remarkable team. They really know their business. Last year Brian created a plan for me to cover my small studio, and he took the care and detail for me as if I were a large business. Efficient, detail-oriented, and great follow up. This year he emailed to let me know my policy would expire the following week and set the renewal to download. My needs have changed and with COVID, I also could not pay the usual premium all at once. After going in to see him, and explaining, he arranged financing for me to be able to pay monthly with only a fraction of increase. My Studio and customers are now secure and I am thrilled !!! This will be my second year with Chancellor Insurance. I highly recommend you take the time to meet this family team. Their office is warm and welcoming, and their adorable pet greets you as you enter when she is there, which is most of the time. You will feel like you are stopping into professionally visit family friends.

Tremendous service from Chancellor. My mother gets her home and FEMA Flood insurance from them. She…read morecanceled her policies today because she's moving back to Chicago, and they made that process painless, too. Highly recommended!