Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

I spoke with someone named Matt about my policy at the Georgia Griffin location and it was a…read morepleasure doing business with them agent was very polite patient and understanding

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and…read morethey are threating me .... STAY AWAY

Joe has been one of the best resources in the country for me. I have an Allstate agent in…read moreColorado, but I make all my decisions based on what Joe thinks. He can't sell me insurance in Colorado or I would work with him in a heartbeat. He is knowledgeable, friendly, helpful and always quick to respond. If you are considering switching agents or need a new one, you just found him. He will exceed your expectations and work very hard for you. He has been a trusted resource for me and I would definitely recommend him over anyone in the country, especially in Chicago.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Decent price. I used their insurance when I first came here and had an international driver…read morelicense. They gave me a good quote which is way better than other agencies. I referred many friends who just got their new car with international driver license.

Ask for Billy, he will give you the best rate, with good companies. He is an honest fella, and will…read morebe straight with you about ways to save a few bucks..... A rare find in the insurance business!

I recently moved to Bridgeport and needed to find a new insurance provider for my car and…read moreresidence. I contacted Jessica and she immediately answered all my questions and provided me with the best solutions. She is friendly and easy to get a hold of. I highly recommend using her and this agency! Sean

Dealing with Jessica Sung State Farm is a real pleasure. I have worked with Jessica Cortez and she…read morecould not be more helpful, knowledgeable and accommodating. I highly recommend this office.

Amazing customer service! Prompt, professional, and most importantly, they saved me a significant…read moreamount of money by switching from Geico. Thank you, Elvia! You and your team exemplify the personal touch that is becoming rare in the age of digital transformation.

I called the office to inquire about my deductible and was quoted the wrong amount by two different…read moreagents at this office. I'm very disappointed as the office did nothing to attempt to make the situation better after I let them know what occurred. I would say be careful calling and asking the reps here to explain your policy because if they quote you incorrectly, it will fall on you.

What an honest agency I will recommend this agency due to its coaching on how to truly protect your…read moreassets for their True Value. The customer service it's at a premium level, I had State Farm for many years and after a claim I realized I was paying a cheap price annually therefore it only covered me 1/2 of the real damages it was by Mr Perez coaching that helped me understand that I needed more protection for my home since it was the real value. I'm so happy I switch to this insurance agency By paying a little more I'm more protected vs pay low and hardly any protection. Best way to get IN it's by calling for appointment, these office it's super busy. Everyone shall RE-CHECK their policy to compare with this agency has to offer

I just called this office for the first time and Jasmine (if that is her name) had a "dislike my…read morejob tone". We wanted to give Farmers Insurance a try for our 2 rental buildings in pilsen. Her questioner is fine but seems she gets upset if you ask a question. One Example: her question was when was it renovated?!! I was confused and I asked, well it is a 5 unit bulging (which she knew), do you want the building or each apartment. Her answer was "I guess". Then she was more annoyed that I asked why is she asking for each material used to update each apartment? It is a honest question we should ask ourselves. She was annoyed. I asked why and she said "do you want to continue this quote in a rude tone. I replied "not like that on how your tone is". She hung up on me. I called back to her her name and ask for her manager, she apparently does not have a manager. DO NOT GIVE YOUR MONEY TO PROTECT YOUR INVESTMENTS TO THIS OFFICE of JOSE PEREZ!! If this is how we get treated to get a quote, imagine after they insure you. Horrible.