Had 5 hours layover in Sao paulo and decided to try this lounge as I am United platinum and I have…read morefree access to star alliance lounges. There were plenty of quiet and beautiful spaces to sit and relax. The food options were also pretty good. I decided to take shower so I can relax during the flight. You have to ask for keys from front desk but the showers were pretty big and clean. I would highly recommend this lounge if you have layover in Sao Paulo!

Gorgeous lounge, few people. Small section of food and beverages served to you for safety. It was…read morevery early in the morning but they had the coffee, juice and water I needed before my flight

Lovely, classy lounge with great food options, wine options, and ample seating for guests. I had…read morethe fortunate opportunity to visit the LATAM lounge a few times when flying back to the US with Delta (who operates mostly red eyes from GRU). The times when I visited the lounge, it was fairly packed with many noisy American folks heading back to Atlanta, NYC, or Boston on Delta. Despite the apparent chit chatter, I was still able to enjoy my time here. Access to the LATAM lounge can be have any substantial status with LATAM or Delta. For Delta members, if you're Gold or higher and flying either DL or LA internationally, you get access. There's also an option to pay to enter if you don't have status. I believe there's other ways to get in (DragonPass for example), but I am not too sure of those specifics since it didn't apply to me. Most recently, they served one of my favorite dishes- seafood moqueca! It was tasty and reminded me of how I cook mine - with the right amount of umami, dende oil, coconut flavor, and hint of sour from lime. A pretty excellent execution on one of my favorite Brazilian dishes! The shower facilities are also nice. There's quite a few shower stalls... but usually there is a wait, so make sure to put your name on the list for a shower when you check-in up in front. Hope to be back here again next time I'm in São Paulo!

A pretty good lounge for LATAM airlines…read more Despite how crowded it gets, there is enough crowd flow coming in and out. For bathroom, its single stall with a full sink inside each stall. There is a shower, but you will have to ask staff members to use it. For the bar, the bartender isn't always around so you will have to wait. They have kids coloring books! Good air quality/indoor circulation!

I have so many lounge options I feel spoiled. Almost didn't go into the GRU Executive Lounge but I…read morefigured why not? Compared to the other lounges at GRU, it's not that great. The food options were the worst of the 4 lounges I went to. But if it was any other airport, I'd be happy with this lounge, and the fact that they have showers. Only stayed for 2 minutes, so can't say much more. If you are getting in here with AmEx or Priority Pass, you're better off going to the Star Alliance Lounge. Way better food!

Do not pick this lounge unless is all you can get, tvs don't work, food is so so and more than half…read morethe USB chargers are broken, no warning and they laughs at front desk after we walked in and already paid they told us suck it up

Very nice lounge with several different areas. Lots of work space if you have something to do…read morebefore your flight. The staff is very nice. Two areas for getting a bite to eat. One near the door for snacks, coffee etc. The area at the back has a nice selection of hot foods and a full, self serve bar. There are lots of plugs (Brazilian) and USB ports. A little bit of a walk to the gates, so give yourself plenty of time.

Fairly small club and it gets crowded quickly but its seats are comfortable and food and drinks…read moreplentiful. Fast wifi. Showers All kinds of booze Help desk is friendly and very helpful. No US power plugs, bring your own adapter.

First time in this lounge. It is not the best but by no means the worst I have had the pleasure of…read moreusing. There are plenty of seats, although you have to tell people that the seats are for people not for their bags...however precious they maybe. There is a limited supply of food. This encompassed pastries, rolls and soup, how I craved a packet of crisps! The selection of liquid refreshments is good with all your standard hot beverages, would it kill them to add hot chocolate to the roster? The cold drinks are comprised of the usual suspects from the fizzy drinks world alongside Brahma (the Brazilian beer) some vodka, wine, whisky and a sparkling wine. On entrance the staff tell you they do not announce flights and to check the screen. This is my bug bare they only have one screen to check on and it is located right next to the entrance door. So if you are sat at the far end up you get to go and check the screen, please get a couple more!! They have TV's on the wall but I have no idea what programmes were being shown or what language they were in. There was some reading material on offer but I think these were in Portuguese. The rest room (I can only speak about the men's) could use a little freshen up and the locks on the cubicles well it might be good if they worked. There is free wifi within the lounge however I found the airport free wifi covered the lounge and provided a better speed. On the whole not the best and not the worst but as a weary traveller with 3 hours to kill the Smile lounge was a welcome place to get a comfy chair...as all travellers know being able to get a comfortable seat in an airport is like heaven itself if you have hours to kill between flights!!

Happy to see this airline lounge as a part of the Priority Pass network. The space is modern and…read moreupdated. The buffet had a variety of items and there is self service champagne - yay! It is crowded - there were alot of people at the time of our visit on an evening in March. Happily this lounge also has shower facilities. I accessed this lounge via my Priority Pass membership via Amex Platinum card.

Needs updating and modernizing. It is decent sized though the 3 Delta flights each night stretch…read moreit to the limit. 3 stars for food, 2 stars on drinks, 4 stars for just existing, 2 stars on bathrooms. 3 stars overall.

Friendly service and we got lucky and secured the couch and cozy chairs. The caipirinha's were…read moreactually very tasty and they advertise the second one at 50% off. The fries were super hot and crunchy and the only thing we ordered. Overall its a decent place to kill some time before your flight. It is on par with your typical generic airport watering hole.

The worse food EVER. They microwaved our hamburger and pizza. One person does everything; drinks,…read morefood and wait's tables. We paid R$100 for disgusting food. I felt robbed. The food needs huge improvement. Pior comida que eu já comi. Eles botaram no microondas o hamburger do me marido e a minha pizza. Uma pessoas faz tudo, drinks, comida e serve as mesas. Me senti roubada. Péssimo restaurante.

Right next to my hotel very clean and up to late. I didn't…read moreget to eat here yet but the food smells delicious. I ordered Jose silver with pineapple juice it was very tasteful. Pineapple was blended in front of me, can't get any fresher then that. Outside patio is also a plus. Not to mention their taste of music was great