Terrible, bought the Indulgence Package @ $269 this includes message 50min and facial 50 min. Message was mediocre extra $16 for oil unless I wanted a dry message. Essential Facial extra $31 for products, other than washing my face all I got was a mask. At the price all the extras were the minimum that should have been included. Staff is not experienced. Do not recommend. read more

The management that comments on bad reviews repeatedly asks customers to email them directly to discuss their bad experience. I saw this and decided to contact them prior to posting my review, to give them a chance to remedy the AWFUL situation I encountered. I contacted both Amerispa head office and Amerispa Laval. They chose to ignore! So here it is: Upon arrival, the receptionist was unaware that I had booked a duo massage for my mom and myself, and then told us she'd have to charge us an additional 10$ if we wanted a duo. When I called to book our massages, I booked a duo and there was no mention of additional cost, which itself is something I've never encountered in any other spa! I get most of my massages in downtown Montreal, and I've never been asked to pay an additional fee for a duo. Because I didn't want to spoil our afternoon, I just paid it without making an issue of it. When our masseuses came to get us, they tried to bring us to separate rooms and had no idea we were getting a duo. Bad communication among staff, even though the spa was empty. They then made us wait while they went to prepare the room. My mom received a Massage Détente, and she truly enjoyed it and had a great masseuse. No complaints there. I however received a prenatal, and unfortunately it was simply awful. The masseuse applied barely any pressure, even though I asked her to increase the pressure twice. She touched my head in a weird way, then moved onto my back and lightly touched up and down, and I asked her to increase the pressure as I could barely feel anything. She kept doing her light touching. Next, she massaged the bottom portion of my legs (calf & foot only), and then told me the massage was over! She left the room and I didn't get a chance to ask why my upper legs and arms and hands were not massaged at all. It only made the whole thing worse! How do you not massage someone's full legs and arms? Also, not only did she start late because they had not prepared the room, but she clearly did not give me a full 50 min and i only realized it once I got to my locker and saw the time. To say I'm extremely upset is an understatement. This was absolutely unacceptable, and I was charged 96$ for this. I waited before posting my review on online platforms, in order to give the company a fair chance to redeem itself, but clearly they didn't care. Avoid this place - you can easily get excellent massages at better rates elsewhere. read more