THE WORST customer service and pricing. Shoot me for not doing my homework before I chose Amerigas as a residential supplier. Found out after switching to AmeriGas as a residential customer about 2 years ago (near Brainerd, MN) that Amerigas constantly adds on charges, and prices are as much as 1/3 higher than competitors. Pulling their tank next month when a new tank is delivered from another supplier. Examples of the charges - EVERY delivery, $13.99 HAZMAT charge (competitor - none); every delivery $9.99 fuel recovery fee (competitor-none). 08.01.23 propane delivery price was $2.81/gal. (competitor, $1.66 at the same time); Amerigas recently added a radio monitor that you must rent nto measure consumption (some thing I expressly did not want because I do not need it- $11.99 month) Customer service for Amerigas-none local-always sent to out-of-the country switchboard that has no idea what they are doing (don't blame them, they have never been trained and are not given any useful information - a total waste of time and very frustrating!). Competitor- always local assistance with personnel that can understand your need and take care of business.
When management was contacted he stated they are making "incremental changes" which I heard over one year ago and realize that will never happen (i.e. overseas call center). He stated they do not want to loose me as a customer so he would credit me .50 cents a gallon for the August delivery although they charged more than $1.00 more than their competitor and also had various add on charges for the delivery that their competitor does not. read more