Enjoyed our stay at this hotel perfectly clean, easy to get to the casino from the room, they…read moreallowed us to check in early which was very helpful. Staff are great with customer service. Refrigerator in room. Nice hotel, great service.

The rooms at the Seven Clans Hotel are nice. They are large and the bathroom is a good size as…read morewell. The bed was comfortable and I had plenty of pillows. The room was clean and it had a modern decor. It's a good hotel to be at if you are in the area and you are gambling.

Check in was the worse i have experienced in a long time. Was told room should be ready in about 1…read morehour so i decided to wait instead of driving to casino and then come back. I sat in lobby watching other people come in and getting their rooms. After waiting 3 hours finally asked to speak to housekeeping supervisor. I told her how come everyone else's room were ready but not mine. She proceeded to give me reasons/excuses and within 10 minutes I had my room (after a 3 1/2 hour wait). Not staying there again.

They have a washer and dryer so I stayed here. It's not fancy. The room are a nice size…read more Breakfast in bags to go. Alarming is how many people do not wear face masks during the pandemic because it's optional. Hotel is 100% full... so the mask optional may make you nervous here. They are very nice and accommodating so that's great! However in this little town, One covid19 case can quickly become the whole town. They invited people from all over to visit... beautiful nature

If you must, this is an excellent stay. Fine rooms and fine dining. The 2 part over head rain spout…read moreand the front facing shower heads made me all wrinkly. The beds were great with ample pillows and an AC that provides excellent Ac/Heater options. I mean, I am in Texas. Well not here, this is Kinder, LA but it's like Texas. All of the staff were hospitable and were very attentive. Plenty of amenities and great hot fresh coffee down in the casino.

I checked in on December 29, 2024 and was suppose to check on December 31, 2024 got checked out on…read morethe December 30, 2024 at 10:20am from a suite went down stairs to go check in another room they told me I had another room but when I made it they screwed me over again so I had to leave after all the comps I have at this place , I wouldn't bring my grandmother here very disrespectful and bad service, they don't have to worry bout me no more this is the 2nd time they messed over me , this is very bad the way they treat people after a reservation was made !

Bedbugs!! This hotel is infested with bugs. The stack of old mattress out back should have been a…read moresign. We will not recommend staying here.

This place is a dump. There were bugs in the bathroom dirt between the sheets, over 20 full garbage…read morebags One door down in the breezeway, complete with flies aand stink. I don't know what bedbugs look like but there were bugs in the bed. They also refused to give me a refund. Don't stay at the OYO Hotel. Also I slipped on slimey concrete nearly broke my hip. Also a little blood was involved. I scrapped my right big toe and it bled 20 minutes.

We booked this hotel because the price was reasonable and it was very close to the Coushatta…read morecasino. The room was clean and well worn. The toilet ran consistently and there was a crack in the bathroom ceiling and it looked like water leaked. There were very few guests but they put us in a room at the far end of the entrance. We did tell them that we were handicapped. To make matters worse there was a semi with a refrigeration unit running just outside our room. The driver could have parked anywhere in the lot but had to park by our room. I complained to the clerk but nothing was done to correct the problem. I would not recommend this hotel for these reasons. Sometimes a good price is just not worth it.

I implore you for your health don't book a room here! Don't book a room here for someone else…read more Don't let someone you like hell someone you hate book here. The mold is a huge problem there filth is a problem. There only way this girl's is going to make meaningful change is if they are forced stop booking here go to the America's Best value down the road and don't get sick! Oh and don't even get me started on the bugs and if that's not enough trains roll by and blow their horns all night long. Enjoy your trip and don't take home bed bugs or illness by choosing a different hotel.

I always book my rooms through the Hilton app because it's quick and easy, and I rely heavily on…read morereviews before choosing a property. This hotel surprisingly had 4.4 stars on Google and 3.6 on Yelp. We decided to give it a shot. We stay at Hilton properties often and haven't had issues. We checked in around midnight and needed to get straight to bed. As soon as we walked into the room, we were hit with a strong smell of cigarette smoke even though it was a non-smoking room. I paid the upgrade fee to get a room on the first floor near an exit door. When I went into the bathroom, it was obvious the shower had not been cleaned. There was a dirty, wet towel on the shower floor and the floor itself was filthy. We were only a few hours from home, so I skipped showering altogether. It felt more like a rundown motel than a Hilton. The bed wasn't much better--the fitted sheet kept popping off because it wasn't the correct size. We were exhausted, so we tried calling the front desk for help, but the phone just rang and rang. Does anyone even work here? Like I said, we needed to get straight to bed. Personal reason for why I wasn't able to go to the front desk when we arrived. On this trip alone, I stayed at four different Hilton properties and didn't have a single problem anywhere else. This experience was completely unacceptable. Pros: - Great location (right off the highway with lots of nearby stores) - The room itself was spacious - Despite everything, I was eventually able to get some sleep Cons: - Strong smoke odor in a non-smoking room - Shower was dirty with a used towel left behind - Incorrect bed sheets - Zero customer service Unfortunately this was my experience and I really wish it weren't this bad. This stay did not meet Hilton standards at all.

Was pleasantly surprised by this hotel! Only lost a star because…read more 1) the elevator and hallways don't have AC which is tough in the summer 2) the hot and cold were mislabeled in our room shower, like turning it to cold made the water hot and vice versa, which took us a while to figure out!! With that said, the main reason for such a high rating is the breakfast. For such a quaint hotel in a small town I was impressed with the variety of options. A DIY waffle bar, various grab and go items, hot food, pastries, coffee and More! Plus all the staff seemed very pleasant

The lady who checked us in was nice. The building is older and could use some upgrades, especially…read moreto the rooms and appliances. The room seemed clean and bed was comfortable. No elevator for those traveling who might find this a challenge but they changed our rooms with ease. The room was very loud inside from the loud random noise coming from the a/c. The fridge made a loud humming and rattle until I figured out how to move it a bit. We did not check out their breakfast either day but they mentioned having waffles, bagels, fruit, juice and coffee which is expected. They were accomodating adding an extra night when I accidentally forgot to book for two nights. It served our purpose of crashing for two nights and appreciate the availability.

This place is not good business!!! the people who work…read morethere live there up stairs; comes out with breath stinky ,hair all over the head. this place is unclean and customer service is extremely poor!! no stars (caution)

This hotel earned a generous 4 stars, and a solid 3 stars. Overall a pretty cute hotel for the…read moreprice! Rooms looked clean, and decent sized. The bed is actually pretty comfy to me. The staff makes this hotel better in my opinion. Very friendly and seem genuine. We didnt use the pool, but it looked a bit green to me. The gym could use a little more variety, and the casino smelled like smoke, but what casino doesn't?

No shades on the window. Changed rooms. Let's see...the…read moreindoor pool & spa CLOSED. Shower floor extremely slippery. It's an injury n lawsuit just waiting to happen. Put some darn skid strips down for Pete sake. Rooms are old and indeed of a face-lift. This is a one and done visit for us. Not worth the 7 hr drive for a birthday get away. The casino SUCKS, too!! Empty your wallet when u walk in cuz their machines are beyond TIGHT.

The Paragon Casino is a nice establishment, and provides great service. I had a work social here,…read morehosted in the casino's ball room. The venue was beautiful. The customer service I received was genuine and friendly (Housekeeping, Security, and the Desk Receptionists). The South Tower Rooms are older, but the restrooms were fairly in better shape. I had co-workers stay in the North Tower, and stated the rooms were refurbished and nicer. I didn't gamble or use the slot machines, but the scenery looked good from what I saw. I'd recommend this location for leisure, work functions, and just a place to visit!

Google Hotel was not what I expected as quality grade. Check…read morein went smooth but when arriving at my room things went downhill fast! Room was not very inviting and was somewhat outdated. Air conditioning was mounted under windows and verrry noisy. Pillows were small for a king size bed. Wall recepticals loose and plugs falling out. Refrigerator sat on the soft padded bench instead of in cabinet where it belongs, that's a fire hazard. Bathroom was a complete catastrophe, the shower had no light in it and had to shower by a light recessed in ceiling 5 feet away. Soap dispenser in shower didn't work probably empty! Had to shower with shampoo. Water temp was barely warm enough to shower. We ate at Roxy's diner in casino and the food was horrible. Wife was complaining of stomach issues. Fried fish was super salty and muddy tasting. Onion rings were under cooked and was just a mess of under cooked batter. Casino was like a ghost town and machines not paying at all. Overall experience was underwhelming by far. Probably will never return!

Best in Lake Charles. Hands down our favorite. We love staff, dealers, rooms, pool. All is top…read morenotch.

Let's be clear: I'm comparing This Casino's FanDuel/Sports-book area with other casinos in the…read morearea. Huge screen in Small Room with lots of unclaimed Reserved Seating. Outside seats are available, but I chose inside. So let's discuss the chairs. Horrific Torture devices with little padding. I made it 3 hours, only because I ordered a bottle of Sauvignon Blanc to numb the pain. Just a note to management: You are killing your clients. Many great alternatives. From now on I'll be at the Gold Nugget where there are MANY seating options in their Gigantic sports room. Another helpful hint for management: if seats are reserved, and the party doesn't show, then open the seats. Restaurants do it. Airlines do it. Why don't sports lounges in casinos do it?