On 02/09 /23 I submitted birth certificate in Russian, to ATA for translation required by immigration. The charge was $ 25.00 a page. The document was one page. The total cost was $ 239.00 as I required the expedited service
(guaranteed within 24 to 48 hours). Fortunately I printed out confirmation of my successful submission of my Order and where they stated an e-mail would be arriving shortly with confirmation . 1) The alleged e mail from them was never received. I even checked 'junk' mail. 2) Their phone service/message center is 'full' and won't take messages. I called every day. 3) I was able to find 4 names/e mails on their site and sent message to all of them in the event they could direct my situation to appropriate party- No response from any of their management team.
It has been presented to 'fraud dept' of my credit card who will seek reimbursement of my funds.
It seemed important for me to share this experience so others are not found in a similar situation. My concern, among many, is why is there no way to speak with a customer service individual for assistance?!
M. Radchenko read more