The original rate has more than doubled in 3 short years. There are problems with mouse/rat…read moreinfestations in the units, and the units are filled with dust and dirt since the doors are not very sturdy. If the quality of the customer service and their maintenance was roughly equivalent to their payment collection effort, it would easier to state something positive. Why not move? Inertia I guess...but I will definitely be looking.

Fantastic to deal with and were always polite and professional when I had to deal with them. There…read morewere a couple times that we went to our unit right before the gates were scheduled to close and the gate keepers were very nice and understanding. They had no problem waiting for us to unload our trailer. Overall I think as long as you pay your bill every month and are polite you won't have any problems with them. Simple as that. We will be using them again in the future for our storage needs.

I called to reserve a unit. The staff was super nice and helpful. They had the size I was looking…read morefor in the right price range. Would highly recommend their services.

I rented a unit 3 months ago in order to have a place to store my belongings when I moved to the…read morearea from out of state. I informed the individual I spoke to on the phone regarding the situation and they told me that I did not need to have a lock placed on the unit and it could wait until I arrived. My move was delayed but I have continued to pay the monthly rate for the last 3 months. Today I received a call that they have rented my until to someone else! I was completely taken aback as I have been paying for this unit this entire time and have now LOST MONEY and do not have a storage unit secured for my arrival. I asked if I could at least receive an email notification that the unit has been closed and I was told they "don't do that." They also refuse to refund me back the money for the month! I am truly shocked by the terrible customer service and behavior of this place.

Extremely friendly and very helpful. I still use them for storage even though I'm in North…read moreCarolina!

May 24, 2024 @11:10AM:…read more I came to pick up a box truck and car dolly combo. The website mentioned nothing about this not being possible at this location. Two employees couldn't even explain to me why, then a heavy set Hispanic lady with wavy hair and glasses said it's because it's a "corporate store" or something policy related. So I said I would rent dolly elsewhere. She said no they can't do that either. So I said oh that's ok then on the dolly. She threw my id at me and said, "K! Have a good day!" I said, "no, I'll still take the truck. I'll get the car towed." She said, "no, we're not going to rent to you.m at all." This entire time, she barely made eye contact and when I asked for somebody higher up, she threw two business cards at me and said "you can call them." Not once did I treat them with any disrespect and I really don't appreciate being discriminated against for whatever reason they have. Upon speaking to my father who worked in a business in front of their store, I was told they have had SEVERAL issues between employees and customers, it's nothing new. I sincerely hope Chellsie Brady, the general manager, sees this. If it's an issue with policy, I understand. I was going to have the vehicle towed by 505 Towing at that point, so I wasn't breaking any policy and was turned down from service for no reason. I had a valid ID and credit card and had just rented a week ago..