I loved staying here starting from the receptionist by the name of Sandra to the managers were vary…read moreattentive to my needs. They did a great job and are doing a great job after the fact they are remodeling the place. Thank you for having the AC on high. Thank you I felt welcomed .

Avoid! Dingy motel with shady characters. I couldn't wait to check out in the morning. They offer…read morecoffee in the morning but not breakfast due to "COVID". Upon checking in, we saw hourly "customers" leaving out the back door. As we were checking out, I noticed a black bug on the bed but luckily did not match an image of a bed bug. They do have a pool and spa area that was dirty and did not inspire relaxation. You can tell this place is poorly maintained- terrible patching of walls, water damage to walls of shower, cheaply fixed, dirty pool area. Overall very poorly managed hotel that should be used to house the homeless more than have guests. My husband called it barely 1 step above sleeping in your car. We will definitely not be going back! Not worth the money we paid (it was a holiday weekend).

This is my honeycomb hideaway I love you here the staff is great in the rooms are great only thing…read moreis treat us right there tired of hearing the police but I feel safe sheriff's right around the corner there's no drama and you love it here

The front desk staff specifically Leah was extremely helpful not just for me but for the person in…read morefront of me in line. Leah was patient, professional when explaining everything about the hotel. I am a diamond member and Leah definitely made me feel like a diamond member.

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

Stayed at the Fairfield Inn Marriott and unfortunately had another disappointing experience. The…read morehotel only has one washer and one dryer for the entire property, and as you can see, the dryer was completely broken front panel off, clearly out of service. What made it worse wasn't just the inconvenience, but the response from staff. When I brought it up, there was no urgency, no apology, and no effort to provide a solution or alternative. For a hotel that caters to travelers who often rely on laundry during longer stays, this is a pretty basic amenity to neglect. Not to mention it's COIN OPERATED. Marriott has gone WAY down hill. Hilton would NEVER LOL. If you're planning to stay here for more than a night or two, don't count on being able to do laundry. Between the lack of functional equipment and the indifferent staff response, it's just not reliable.

We love coming here to stay for spartan races. They got a microwave and a small fridge to use for…read moreour water and sport drinks. The rooms we usually get one bed and a sofa bed than me and my buddy use. We love the free breakfast in the morning from 7-10am. Plenty of parking to use and in and out right next door.

My wife and I came to town for a Christmas party and decided to spend the night here based upon our…read morepositive experiences in the past. We checked in online and headed to the party and got to the hotel around 10 PM. When we tried to use the room key within the Hilton app to enter the building, we heard the door mechanism click but the door was not unlocking. We got back in our car and drove to the front desk and they informed us that there was an issue with the Hilton app key opening outside doors so they gave us a key card. We walked across the hotel back to our room and I exited the room to get some ice but I only had my phone with me. When I got back to the room, I realized that the Hilton app was not unlocking the room either so I had to go back to the front desk to get a second key card. Definitely not what I was expecting to happen at 10 PM! Other than the room key issues, the hotel staff was very nice and the breakfast was great. There was lots to choose from (juice, eggs, sausage, toast, fruit, waffles, oatmeal, granola). Perfect way to start the day before heading home. I really like the fact that there is a Circle K across the parking lot if you forget any toiletries at home or just want to grab a snack. There are also toiletries available for sale at the front desk along with plenty of drinks/snacks to choose from. ***TIP*** If you forget your toothbrush/toothpaste at home, ask the person at the desk and they will grab them from the back. They are complimentary and not out for sale with the other toiletries/snacks. PLEASE fix the key within the Hilton app to make it easier to enter the building/ rooms after hours! It's unfortunate that it is not working during the holiday season. If the issue with the key within the Hilton app gets fixed, I will not have a problem booking a room here in the future.

Being a disabled woman, and trying to just go somewhere with my service animal for the weekend to…read moreget away from the monotony of life, I've been here for a day minding my business up until I was accused of smoking marijuana in my room a woman very rudely came and did not even ask did not inspect but accused me and then threaten me with a charge of $250 as a cleaning fee. I asked her where the complaint came from. She said nothing but after I went downstairs and I see the workers there I know it came from a worker who brought me towels when I was just trying to clean up the room to be accused of something like that is oblivious, without doing any form of an investigation that is wrong she even brought a person with her like I am a monster. I have a broken hip and a dislocated femur. What am I gonna do you come to my door and you accuse me of something that I'm not even doing. Edit talk to management the next morning about the situation and she was very apologetic. Very very nice. The Inn is wonderful. The food is wonderful. Don't get me wrong. The Hampton is wonderful. It's just that one thing that left a bad taste in my mouth.

I stayed 4 consecutive nights on separate reservations. The hotel had landscape work done which…read morecaused cockroaches to enter my room. I noticed some close to midnight. I was refunded for the night. Later I needed a room and called to see if the cockroaches were gone. I was assured they were and I would not have any problems. A high room was suggested, which I took. I stated I would stay elsewhere if cockroaches would be in my room. Very late around midnight I again got up and discovered cockroaches. On previous stays this hotel had no cockroaches and it is clean with nice employees. I understand infestations can happen, but I believe I should have been compensated for the other night also, especially since I was assured the infestation was rectified. I should have known better and stayed elsewhere.

Great value for the price. Clean, quiet rooms with comfy beds, easy access off the freeway, and…read moreclose to plenty of restaurants and a nearby mall. Family-friendly, with perks like Taco nights and a heated pool (though it was too chilly to use during our March visit). Free breakfast is super basic, but it's something--and free parking right near the entrance is a nice bonus. We stayed here while going to the Indian Wells tennis tournament--a little over an hour's drive--and it worked out great. Just 25 minutes from Ontario Airport, where we flew in. Not a bad place at all if you're looking to save money while attending Indian Wells, Coachella, Joshua Tree, or anywhere in Palm Springs. Not just budget-friendly, but surprisingly nice for the price. Would stay again.

3.5 stars rounded up. This is a good clean hotel with great breakfast. Really the breakfast was my…read morefavorite part! Few things to note - parking lot can get a little full if they are full. Also their ev charging stations are a flat fee of $75 which is so over priced. It's in a shopping center with some good food options close by and a park up the street to go walk or run. Staff made our group go through so hoops for check in so that was a little inconvenient. We had 10 or so rooms booked by one Person and they gave us some trouble about the person not being there when we checked in... So besides that it was a good stay for our group.

What a pleasant surprise this Hotel was…read more I arrived on a Sunday and I was able to check in early at 1 PM. The woman who checked me in was absolutely friendly, pleasant, and very accommodating. I booked a one king room and I was very surprised of how nice and clean the room was the temperature was great. Everything was very, very, very clean. It's a no-brainer to stay here in comparison to the other hotels in Lake Elsinore, Marietta

The room was comfortable. The breakfast was good. We were able to eat and find seating easily…read more I would have given higher stars however the bathroom pipes made A LOT of noise. The bathroom floor and shower had ants everywhere. I would not stay here again.

I had a very disappointing experience at Best Western on 4/7/26 @ 6 pm due to what was explained as…read morea system crash. While I understand that technical issues happen, the way the situation was handled by staff and customer service made things far worse. The employee assisting me was clearly frustrated and overwhelmed, and being the only staff member on site which unfortunately came across in their attitude. Instead of feeling helped or reassured, I had an elder with me whom been in a car for hours so with no effort to offer alternatives or solutions while the system was down it was rudely stated to return in 30 min or take a refund Customer service matters most when things go wrong, and this experience missed the mark. A little patience, professionalism, and communication would have made a huge difference. I hope management takes the time to better support their employees during situations like this, so guests don't end up having a negative experience because of internal issues.

Don't ever stay at this hotel. It was one of the worst experiences we've had…read more We checked in for a room with two queen beds, but when we got to Room 136, we found a bed bug on one of the beds. We immediately reported it, and they moved us to Room 210. However, that room only had one queen bed, even though our party included two adults and two children. To make matters worse, the air conditioner didn't work they had a fan for air. Our stay was July 25-26, and the entire experience was extremely disappointing. Between the bed bug, being given the wrong room type, and the broken A/C, we would not recommend staying here.

Was in town for a couple of days for a family visit and my son and I stayed here. Staff was very…read morefriendly and helpful. The room was clean, very simple and I appreciate the sustainability. Bathroom was spacious with plenty of counter space. I wish the shower pressure was stronger but that is a preference. The room's AC worked fine, could be a bit loud. I am a light sleeper but that is why I use earplugs. We were on the 4th floor near the elevator but it was not noisy at all. There are water and ice fill up stations, two elevators and plenty of free parking. Breakfast is very basic, but there was a self pancake maker that we got a kick out of. The coffee is fresh- individually dispensed- comes out really hot. Also, there is a restaurant, coffee shop and gas station mart all in the same parking lot. I wish the rooms had smart TVs but otherwise, I would come back for a short stay again.

Check in was great and friendly and i loved they explained it was an "eco friendly" hotel since i…read moresaw lots of reviews about the electricity complaint but i didnt mind it. I only wish they had a smart tv or upgraded tvs had to channel surf to see what to watch instead of casting shows or looking at a guide. I also had the issues with the curtains. I couldnt shut them for some reason so we woke up to the bright sun in the morning. Also it smelled alot like weed but hey its moreno valley ‍ overall id stay here again.