Dunham's Sports in Kokomo sits right next to Markland Mall, with the convenience of its own outside…read moreentrance along with a connection to the mall hallway. The store has plenty of the typical sporting essentials, which is nice when you're in a rush. I came in to pick up a hoody, but they didn't have my size available. Looking around for other apparels, the size availability seems to be a bit random, but maybe it was just experience at that time? Staff is technically around, but getting assistance depends heavily on timing and luck. I thought I noticed a restroom in the corner, though I'm not totally certain. The visit wasn't as smooth or efficient as I expected, and the overall experience didn't really stand out. Because of that, I probably won't be back. Efficient: No First-Time Friendliness: No Would I Return: No JY review

Buyer beware...exchange policy is with receipt only...no exceptions and no room to work with you…read more Absolutely crazy that you can't exchange the same shoes for a different size...

The service at PF Hendricks was fabulous. There was a great selection of quality clothing and the…read moreyeti display had something for everyone. The value for the quality is also fabulous. Great place for Kokomo to have.

Pleasantly surprised by the selection of Patagonia, Marmot and Kuhl outerwear. One of the best Yeti…read moredisplays I've seen. Definitely deserves a look.

We visited Englin's in Kokomo Friday and were incredibly impressed with the knowledge, maturity and…read morecustomer service we received from Mallory. Her engagement skills are super and she invests time in ensuring her customers receive the best service. She loves her work and connects easily with her customers and is an outstanding employee! If I were the owner I would put her on a fast track to management! We were blessed to have her!

I updated my review to 4 stars because the people who work at Englin's Kokomo are awesome. They are…read moresuper nice, helpful, smart, and capable. The Englin's approach to special orders is NOT the fault of the people who work in the store. I've kept going back to Englin's for years not only for the shoes, but because sometimes it's nice to talk to someone in a store who can help figure out what you need and ensure you get it. Englin's offers customer service that you rarely see these days, and I greatly appreciate that. And yet,,,while Englin's used to have a great shoe selection, their inventory has been taken over by Uggs, most of which look more like poufs for dusting shelves than shoes for feet. Englin's also stopped carrying my favorite brand, Vionics, though you can still order Vionics through the store. I made the mistake of doing so. I could have ordered new Vionics online through many sites for delivery within a day or two. Instead, I ordered them through Englin's and 2 weeks later, I am still awaiting their arrival. By the time I get my shoes, I will have waited 3 weeks. These shoes have been in stock (in the warehouse) and are not back ordered. This is the second time I've ordered shoes through the store. The last time was just as frustrating. In this "modern world", there is simply NO REASON that it should take 3 weeks to ship something that is in stock domestically. There are very fast delivery options these days, so the problem with Englin's is related to Englin's. (It doesn't help that they used Ground and the shoes will spend over a week in transit.) The ordering process at Englin's is obsolete and the company will not remain viable unless they can compete with modern companies that ship merchandise - often for delivery the very same day. There is either an ineffective process or a failure to prioritize customer orders. This is especially disappointing to me because, as Englin's has increased their Ugg stock and eliminated Vionics, there are fewer and fewer shoes in the store that interest me. To keep and win back customers, Englin's should audit its ordering processes to identify inefficiencies, eliminate delays, and prioritize prompt shipment, including using faster shipping than Ground when the customer has already been waiting 2 weeks.