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    American Eagle

    3.0 (4 reviews)
    ModerateSports Wear

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    1 year ago

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    Foot Locker

    Foot Locker

    3.5(6 reviews)
    0.1 mi
    $$$

    BEWARE EMPLOYEES ARE THIEVES AND STEAL RESERVATIONS. Do not EVER shop with this footlocker…read morelocation. Tried to enforce a rule they never do because the KOBE GRINCHES they stole from me have a high resell value. Pathetic can't even trust the company to give you what's rightfully yours because of crooked employees. Funny how the after 5pm rule was NEVER enforced on the previous 15 pick ups I had where the shoe had no resell value. SHAME even the manager is a liar couldn't even keep a straight face.

    I purchase a pair of crocs off-line (in app) and received used crocs that were missing croc jewels…read more I called the customer service number and was told that I could return them at the UPS store. So I went that following Friday to the UPS store around 8:30 AM(opening time) to return the shoes. I was told by the employee there that he was unable to pull up the return ticket label so it would be best for me to return the shoes in the mall. He also stated that it would open up at 11 AM . I was very disappointing because I had just gotten off of work and was ready to return them at that exact time. I would again have to wait until 11 o'clock to return that product. I got in the mall and I went through the Macys side so when I got to the entrance which breaks off into the mall we were locked in until someone from Macys let us out. We stood there for like 20 minutes for her to come open the gate to allow us into the actual mall. I went into Foot Locker with the shoes that were sent to me and I spoke with an employee. I later found out that he was actually the manager. I told him all about the experience and how this was my first time ever ordering from Foot Locker online in the app and how disappointed I was to receive used, old shoes They had hair, lint, string, and small particles in them. They were also missing the croc jewels. I told Manager I would never order shoes online from them again. I them asked about crocs that were in the store and if there are any crocs on sale. He stated there were very few. He told me exactly which areas were the men's, women, and children's shoes were located. I looked around for a little bit and I didn't find anything so he told me that he could send back the crocs that I had brought in. He also said it showed somewhere they had the same crocs and he could order them for me for a discounted rate. He then asked if I would like to take advantage of that. I was very hesitant because the issue I first initially encountered but for the discounted price I couldn't beat it. I told him that I would purchase the new pair. I was told I would be credited back for the original pair of crocs and then I had to pay the discounted rate for the new crocs which was fine. He also said that he would have them shipped to my house. I just received a new order of crocs which again had the same issue as the last time( the inside of the crocs you can tell that they are clearly been worn) they are used and now this time they're missing three croc, Jules, three of the original croc jaws. Send me personally I will not purchase any items off line. If I can't physically see them and touch them to see that they are brand new. I will not purchase them and I definitely will not recommend anybody to purchase off the the app. The only good part or great part of the experience was dealing with Isaac the manager at Cross Creek Mall. He was absolutely wonderful but other than that I would not recommend them. When I called back to the cross creek store( in reference to this matter) to speak to him a young lady I believe her name was Tasha told me that I could return them. I explained to her that I didn't want to return the shoes that I only wanted to speak to him in reference to the matter. She was very snappy and asked what did I want to speak to him in reference to. I told her the situation she said "oh I witnessed when u came into the store and he's not here right now". I told her I only wanted to speak to him in reference to the matter I didn't want to return the shoes at this time. She was very being smart and had an attitude so I told her don't worry about it and that I would just do a review instead.

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    American Eagle - sportswear - Updated May 2026

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