After much research we went with Barn Busters because of all these wonderful reviews. Even though they are much further away than the other companies. But wait! After several calls for information, quotes, and questions, some calls answered some never returned. No worries, maybe just really busy? Finally all set and made our mind to go with their quote, although a tad bit more than other companies that were closer. Was ready to pay deposit but was told I could pay when permit comes out. Neither of us knew it would take almost 3 months to get the go ahead from our building department. Went ahead and sent not just the deposit but the whole amount! I know dumb but I was a serious customer and wanted to get this project delivered and ready to build! I had no reason to worry Wayne and Rebecca sounded great with such great reviews. Next day got emailed a new invoice with a different price of $800 more for an 18x36! What! Made my calls, no answer no return from them. Wanting an answer to this increase I left a message that I was gonna cancel the check and back out of the job. Immediately got a call back. Was explained the price of material had gone up. I get it OK, but that much more in those 10 weeks. Plus I was ready to pay deposit way before, that should of secured the price of materials but was told to pay at a later date. After working out a price to meet each others expectations I went ahead with the project AGAINST MY BETTER JUDGEMENT! After all, the wheels are already in motion and was eager to move along. After only a few days they delivered the barn kit, my husband had a bobcat so he ended up taking materials off the truck so Wayne and Rebecca wouldn't have to by hand. All said and done but the remaining balance on the price increase we compromised on. Wrote a check and Rebecca then asked about the delivery fee of $500. Umm my invoice shows that delivery fee as a description as part of the total price. I print it out and showed her the new increased invoice she emailed me. Sick to my stomach she insists that's how all of her invoices are wrote none of her customers had a hard time understanding the delivery fee was separate. I pointed out how anyone that knows how to write and read an invoice sees a total amount, IS A TOTAL AMOUNT! Rebecca said from now on she will write up invoices differently so other customers know. I have been a business owner myself for over 10 years and never in my days have ever been misunderstood by a simple invoice such as. Whatever I paid it! Besides all these issues it just gets better. The selection of posts and purlin boards were of ones you'd find at the bottom of piles that were picked out that no one wanted, either really crooked, cracked, ect. Ended up having to go to our own lumber store to purchase a few that could not be manipulated or were of no use. The metal trusses were made wrong to size leaving us to work with our building inspector on ways to make it work (more money on materials) since Wayne and his Truss company refused to send the correct sized ones that were on the plans admitting their mistake. Well the Truss company said if we picked them up 300 miles away they would. I didn't hire the truss company, I hired barn Busters for my kit. This comes down to Wayne and Rebecca's problem to make it right and to deliver it, they should of checked to make sure the correct sizes and quality of materials. Still haven't heard a word from either one how they intend to fix their problem after over a month. We didn't wait on them and we finally have our beautiful 18x36 pole barn up. Be careful whom ever decides to purchase a kit from them. read more
