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Amco Insurance

1.0 (1 review)

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11 years ago

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A+ Federal Credit Union

A+ Federal Credit Union

(9 reviews)

I visited your Bastrop branch to open an account, and unfortunately, I left very disappointed with…read morethe experience. To give some context, I live and work about an hour and a half away, so I arranged my morning off specifically to come in and open an account. This was already the second bank I tried due to previous customer service issues, and I was hoping this would be a better experience. When I arrived, I spoke with a teller who was polite and explained there would be a wait since the branch was short-staffed. I told her I didn't mind waiting, and she asked me to take a seat. She also explained that I would first need to open a personal account before opening the second account I wanted, which was fine with me. After a short while, her coworker spoke to her privately. Then she came back and told me it would be better if I scheduled an appointment because they would not be able to help me today. The only time offered was 2:00 p.m. -- but at that point, it was only 10:00 a.m., and I had already explained that I work an hour and a half away. I mentioned that the whole reason I wanted to open an account in Bastrop was because it's closer to home and much more convenient than driving into Austin, where my current bank is. Despite that, she told me my only other option would be to go to the Stassney location in Austin. This completely defeated the purpose of trying to open a local account. In the end, I had to leave the bank without opening an account. I felt frustrated because I was initially told to wait -- which I was fine with -- only to be told later that I couldn't be helped at all. A friend of mine recommended this bank because of her positive experience, but unfortunately, my visit left me very dissatisfied. I hope you can use this feedback to improve the process for walk-in customers, especially those who travel long distances and make time out of their schedule to open an account.

Very helpful. Always pleasant. They make all my transactions and etc. easy. They answer any…read morequestions I have. Best bank I've had the pleasure of doing business with. Thank you A+. Rebecca

Amco Insurance - insurance - Updated May 2026

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