I went to the North hills registry in NW Calgary. They were so cooporative and knowledgeable. A…read morecounter clerk there (Hable) told me that I only need a "basic" road test to get my driver's license back. I got the test right away with the examiner Ken (who was also kind and knowledgeable) and got my license quickly back. Furthermore, Hable helped me to get 140$ back from the UNLIMITED REGISTERY in northeast Calgary because they didn't know the law and charged me more and put me on a wrong road test (they put me on an advanced road test! and charged me 147$!!!). thank you Hable Thank you Ken

Although I don't enjoy going to any government institution or government-sanctioned agency because…read moreof the inevitable sometimes unjust added sytemic expenses involved, I really must rate this registry office on its obvious merits. Over a dozen visits to Express have been most trouble-free: their effectiveness in dealing with so many public concerns has proven them to be relatively headache-free. It seems obvious that this place is run by business-minded people, which in contrast to most government-oriented services stands out as special. As well, their multi-cultural staff all are courteous even with complaining customers, and efficiently keep focused on the task at hand while gently commiserating with the disgruntled ones. As well, they have to deal with all kinds of accents and troublesome immigrant concerns like learner's permits, licensing and registrations. Soothing... My last time there was this past week, and when I had to get some docs from my insurer in Edmonton, they made it so easy to receive a needed fax, and then told me I'd not have to grab another number to wait in line again, but just make myself known 15 minutes later. I did so, and in only another few minutes I had everything done. Cool, eh? As I see that some registries are not run as efficiently, perhaps we should help people go to this one rather than elsewhere.

Aayush provides outstanding service at New urban registry. Professional, accurate, and always…read morehelpful--he makes every process smooth and stress-free. Highly recommended.

Came here to register my Import car from UD…read more The person helping us had a question about the stamps in the import form so she had asked a colleague(Asian may be not sure) who clearly didn't know but asked us to go back to the border and get a stamp from the CBSA officer on the place where it indicates a stamp of RIV in form 1. It was ridiculous and the sheer confidence and arrogance that she had while asking us to go to the border for something which is not required was ridiculous. How irresponsible to not even bother to find out what is actually needed and directing to do something which takes substantial time effort and money blaming that the CBSA dint do the job right. People who come to the registry are either new to the country/city, and this person misguided us and the person who was helping us. The person helping us understood that it doesn't look right to ask for a border agent to stamp at RIV stamping space, she called the support line and resolved it, completed our registration, all good really applaud her customer service and dedication. (Missed asking her name) Putting a one star to warn people to do your research and not depend on what is told at the registry. Also if you end up with this Asian person and she misguides you, please double check before running to the border or wherever believing that the agent knows the best.

I had to get a new driving license & they were my first pick. The location is convenient in…read moredowntown Cochrane, with lots of parking. I also appreciate that they are open Saturday. There is not a lot of seating and I have seen 'standing room only' more than once. The chairs are hard and not very comfortable, but functional nonetheless. I have found the staff to be friendly, which is very important to me. However, be aware that they have a surcharge if you want to pay by credit card, which has influenced my decision to shop elsewhere in the past. This time, I was walked through my options, received clear instruction and had a smooth experience. I would recommend this business and will return when I have need.

Not my first time here and definitely not the last…read more I used to go for registry services in Calgary on my way to or from work but appreciate the short lines, fast and friendly service in Cochrane.

Came here because they informed me of one thing I did not know which is that even though I have…read morealberta Health Care that in fact only covers in Alberta so even if you are travelling within Canada you should still get health care to cover you for wherever you are going in Canada. Therefore, when I went on my vacation to Prince Edward Island I went here to get my health coverage. Also with the AMA membership we got free travel information such as road maps.

Last Sunday, the 21st of Feb, around 2 pm my daughter called for assistance for towing. I would…read morelike to commend the staff ( I didn't get his name though) you sent to help her, he saved my daughter from being charged unnecessarily from the service center. He assessed the vehicle first and was able to identify the problem. He was able to trouble shoot first and he indeed made a good judgement, sparing us from further trouble. He did a good job!!

Renewed 2 vehicles and my drivers license. Even though they are often busy they are very efficient…read moreand move folks through pretty quickly. I need a medical with my class 2 and motorcycle and because of age. My Dr. Had neglected to check off the MC part so the clerk called them and got a proper one faxed while I waited. Took very little time and I left satisfied. My experience there is that all the clerks are pretty helpful and knowledgeable.

It doesn't matter how well you drive; you will conveniently "fail" the first road test and get…read morereferred to "good" driving teacher . Creative business strategy and connections on both ends. It's clever. Find another place to take the test if you don't have money to waste.

Went in today to exchange my out-of-province driver's license for an Alberta one. The staff there…read morewas very professional and efficient; I was in and out in a short amount of time and was very pleased with how it all went. Particularly, I was happy to see that they were actively cleaning and disinfecting as they went about the business and were managing the line up well. With the COVID-19 still going about, it was clear that they were taking things seriously while still ensuring a good customer experience.

Parking 5/5 in a strip mall with lots of parking. They are next to Starbucks so parking right out…read morefront can be busy but a little further out Thea plenty of parking. Service 5/5 the staff there are friendly. They are knowledgable and they are quick so you are in and out in no time! I come to this location to renew my license and registration and even my family comes here. It's nice to go to a place and receive friendly service. And the fact that there's not 50 cranky ppl waiting for their turn. I usually leave registries angry and frustrated because I have to wait so long, but ever since I've been coming to this registry I've never left angry! I recommend this place if you want to be in and out!

Warning hours of operation are not what they say, I arrived…read moretoday at 535 after trying to log in to their advertised jump the line on their website,nothing found,so call for instructions no answer,drove to location to sign in - Jump the line service at the location.computer stated not available,so I ask to speak to manager were they refused to fit me in as they were busy and may have to work after 6 pm so they not taking any more customers.I am very dissatisfied with them sending me away at 538 pm when they advertise open until 6.I will never visit here again

Not familiar with current Rules, regulations or Laws. I went…read moreto the registry with my bill of sale, current insurance and inspection certificate. About a month ago the laws concerning out of province inspections changed. An inspection done in BC is now valid in Alberta for 90 days. The person at the counter told me my inspection certificate was not valid. I told her she was wrong and asked her to talk to her manager. Her manager told me it was invalid because it was purchased by my company (which I own). I told him he was wrong and asked for a business card with his name on it. He refused to tell me his full name, so I told him I wanted a photo of him. He told me I could not take his picture and told his staff to call police. I took his photo and left. At no time did I ever raise my voice or use profanity. I went to a different registry and had my vehicle rgistered and plated without any issues. I contacted the police later and found that he did make the police report but the police did not need to talk to me. Canadian law states that anyone in a public place may take anybody's photo without permision. According to Linked-in I was talking to Omar Abou Shaleh, assistant manager.

For having signs up all over the place demanding the public be nice to them, they aren't very nice…read moreto the public. Especially when the first interaction is attitude given to customer. Respect is a 2 way street.

Difficult to get into. Awful location. Customer service was the absolute worst. Rude. Robotic…read moreand completely apathetic. Airdrie definitely needs a different registry. Give these rude people some competition.

REALLY slow.. 40 minutes before they called my number, then the clerk walked away, and didn't come…read moreback. Other employees were unfriendly and impatient.. complete overall inefficiency. So I left in utter frustration, and went up to Crowfoot Plates, where I had a seamless (and friendly) experience.. I was in and out of Crowfoot in 16 minutes, and that was with a line up!

My son did his road test on the weekend and failed as a result of his 1st attempt at of parallel…read moreparking as he "climbed the curb". Tester said it was an automatic fail. My understanding is you get 3 attempts at PP and I know my son is a decent PP.- Very frustrating at a $185 per road test- something not right here.

Let's get this out of the way: no one comes to these places for fun and the rates always feel…read moreexorbitant. Ok, that being said: this is one of the better ones. The decor is fascinating and that is important when your butt is glued to a chair for the duration. Immediately get a number from the red dispenser on the right. Ideally someone would tell you that when you arrive - but if not - understanding will dawn as numbers are called :P This place is BUSY with a myriad of services, and I did notice them make a visible effort to track 'who's on first'. More importantly, the people I dealt with were knowledgeable and efficient (and kind). Load your phone with a good game before you come, make sure you have all your paperwork, a treasure chest of gold, and a delicious coffee :P

They moved the guy said 2 years ago but all information on the internet and under Beddington…read moreRegistry still shows their old address. Pretty poor service and why is the Province not fining them for not updating their records.