Intact Insurance

After a nightmare dealing with TD for an insurance claim on my home I decided this bank got enough…read moreof my money for the many years I have used them and wanted to go old school and find home and auto insurance through a traditional channel. We actually got referred to this broker by a friend of my husbands who works at the Fish Creek Nissan dealership who uses this broker for their car sales. I love it when I get someone on the phone right away, like a human without the robo menu is a bonus for me, so they started off right. The receptionist was super nice, listened to my concerns and gave me some feedback and was a total professional, she transferred me to a broker in the office and he was incredibly knowledgeable and extremely pleasant to deal with and obviously knew the industry very well. He took some info and started an application for me and said he would get back to me by the end of the day and if he got busy he would have his assistant get back to me. Bonus points, a pretty solid human receptionist and assistant who would actually talk to me by the end of the day...ok, ok, I see you. By the end of the day I not only got a call back, the insurance was quoted LESS than what I was paying with TD and decided to add my car to get a better rate. I didn't even have to go in to the office, everything was done though phone and email and a pink card was emailed to me shortly afterwards. If I had to pay more, I would still use this office; its small but in a good way and I found out they also have an office in Edmonton. They remember you when you call, and send you emails keeping you informed-always a good sign and tells me they run a tight ship. I will never go through a bank again, it took over 6 months to settle a minor claim, but its my own fault for not shopping around, banks are in the business of making money not selling insurance so lesson learned. Kudos on being the small guys who still understand what customer service is, I will be referring friends and family here.

Bob Osness Desjardins Insurance Agent

My initial experience with Statefarm wasn't exactly pleasant. I had a very traumatizing break and…read moreenter where most of my business was dismantled; I had a loss of close to $11,000. Initially, they weren't going to cover my loss. Bob however worked with me, and with the head office to rectify the situation. Him and his team have continued working with me throughout the entire process to ensure I'm covered in the case of any further incident. Most of my loss was covered thanks to Bob and his office.

I had been to multiple agents trying to source the best insurance, but found the process confusing…read moreand overwhelming and really needed someone to take the time to explain the ins and outs to me without taking advantage of my naiveté [ie: give me an inflated quote or unnecessary upgrades]. Finally called this branch, and spoke with Carlos who was very affable and patient, and put me at ease through the whole process. Really made all the difference -- great integrity here. Save yourself a headache and just call these guys first!

Foothills Insurance Services

3.0

Utterly useless!…read more Called at 2:00 on a Friday afternoon to get a quote for motorcycle insurance and was told rather rudely that "nope, can't help you....we're leaving for the weekend". Well here's a hint buttercup, if you post your business hours as being open till 5:00 people expect you to actually be there till 5:00.

I've been insured by a few of the Big Box providers out there over the years - no one has ever…read moretaken as good care of us than Foothills Insurance. I would like to personally thank the owners and their team for the great service they have provided us over the years (since 2011). My time with the other companies wasn't necessarily a negative experience, nor was it anything overly positive. It was just insurance. When Alan Jones us, "...upon the renewal time of your policy, we won't just send a letter in the mail, telling you what we've already done, we'll actually call you prior to your renewal", I was very impressed. However, when you told us, "We don't insure things, we insure people!"...well that was all we really needed to hear to move our business to them, and are we ever glad we did. Not only did you save us money on our policy but you provided us with much better coverage than we previously had before. We've had a few vehicle changes and a couple claims since moving to Foothills Insurance - each time was handled quickly, efficiently and pretty painless. Thanks for the great communication and your commitment to insure people. Not only are we happy with our decision to bring you our business but we will be even happier to refer business your way.

Leibel Insurance Group

Leibel Insurance Group was quick to get back to me when I requested an insurance quote. The broker…read moreI worked with, Jenelle Byer, was very knowledgeable and responsive. She answered all of my questions quickly and was able to save me about $300 per year!

AMA - Alberta Motor Association

3.5

(8 reviews)

I went there for insurance, car and house some months ago. Told I must join, so did that. Spent…read morethree visits supplying information, got an appointment to sign insurance papers, went for the appointment, the agent had scheduled it for his day off. Complained, and was told the insurance manager would phone me, but it never happened. Was told when I went back, to buy insurance elsewhere. Went in to complain to the manager of that location and was told she wasn't there that day but she would call. Never happened. Went there today to but a license plate for a vehicle I had just purchased, and now there is no lineup like there used to be, but was told to register and sit in the waiting room where people had been waiting for better than 20 minutes just to talk to someone. In my opinion, this location has reached bottom and has started to dig.

Came here because they informed me of one thing I did not know which is that even though I have…read morealberta Health Care that in fact only covers in Alberta so even if you are travelling within Canada you should still get health care to cover you for wherever you are going in Canada. Therefore, when I went on my vacation to Prince Edward Island I went here to get my health coverage. Also with the AMA membership we got free travel information such as road maps.

Costen Insurance

Never had a problem or conflict with ins. claims for either home or vehicle ins coverageread more

Westland Insurance

Alexis is very Professional and great to deal with. She is…read morequite helpful, and knows the business very well. Great to do business with her.

This is a family business with reliability, honesty, integrity and personality. We have known the…read morePalmers professionally for almost 15 years. They continue to be my first choice insurance brokerage. The reason it is important to purchase insurance through a broker; is that they work for you. I have been able to find the right policy, with the right company, after reviewing many options, by the wealth of knowledge, provided by Palmer Salmon.

1up Insurance

Good old Ray!! super fast help with any of my insurance needs. I have owned more vehicles in the…read morelast 5 years than most people will in their entire lives and Ray is always super quick and easy to deal with, faxes me my pink slips in minutes! Thanks Ray!

Excellent service!!! Was shopping around for cheaper premium on my insurance policy...Got a friend…read morereferral to call this place for quote. The guy contacted me right away and followed up right away. Educated and gave me a lot instruction / tips on my insurance stuff. VERY patient and detailed..I recommend this company to everyone! It's definitely worth a try!!!

Del Fisher Insurance Inc