The stupid letting agent for the flat below locked the common front door lock in such a way they couldn't open it again (they have the keys), even though they were told to never use that lock. I have no keys for it, and their keys no longer worked -- it was stuck closed. After being captive in the building for two hours without real help from the agents, I called Always Locksmith, and they came within 30 mins, and drilled out the lock, replaced it, and showed me how easily the top lock we only used could be shimmied open. The technician was courteous and worked hard, and had been a peach on the phone even as I was freaking out because nobody seemed interested in actually helping me.
Unfortunately they charge a fortune: 70 quid for labor, 10 for the drillbit he lost drilling out my lock, 120 for a replacement lock (sash + handle), 40 installation, and then VAT. So, 5 stars for service, 2 for price. read more