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22 days ago

The office staff is very friendly. The doctors are very knowledgeable and personable.

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Baptist Health Primary Care Kendall Breeze

Baptist Health Primary Care Kendall Breeze

3.6(9 reviews)
1.5 mi

Systemic Communication Failure and Unprofessional On-Site Staff…read more Although the in-office appointment with the physician was satisfactory, the follow-up and communication system for this Baptist Health-affiliated practice is significantly flawed. It may be considered dangerous. The only way to contact the office for any questions (such as prescriptions, lab orders, etc.) is through the general Baptist phone service. While this system works well for scheduling appointments, it falls short in addressing other patient needs. The doctor's office staff never delivers or returns messages taken by the call center. This occurred regarding an update needed for a lab order. After leaving multiple messages with no response, visiting the physical office location was necessary. The receptionist was rude, unprofessional, and dismissive. She refused to contact a nurse or help resolve the issue in person. Because there is no direct line of communication to a person at the local office, and due to the staff's rudeness and unresponsiveness, this practice poses a serious risk to patient care. If follow-up is needed, you will likely be ignored. Potential patients should seek care elsewhere until Baptist Health improves this system.

The doctors themselves are great. However . The staff treat ppl like garbage even when you call…read morethey take a message and hang up. They don't want to deal with you and this has been like that for years. It's hard to communicate with the doctors via app or through phone. Takes weeks to get a response. Very disappointing .

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Baptist Health Primary Care Kendall Breeze
Baptist Health Primary Care Kendall Breeze - Decor

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Baptist Health Primary Care Kendall Breeze

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Buia Montserrat, MD

Buia Montserrat, MD

3.5(4 reviews)
1.6 mi

I've seen Dr. Buia twice over the last few months, and she definitely has some great qualities, as…read morewell as some things she could definitely work on. The pros: The young lady at the front desk is sweet. She tries her best to attend to you as soon as you arrive and makes sure all your information is current. The waiting area/lobby is elegantly decorated and very clean. The lighting is also not harsh on the eyes and it's very quiet. Dr. Buia is sweet and compassionate. She really has a patient's best interest at heart and wants all the details on your condition(s). Her first appointment with me lasted almost a full hour and included all kinds of questions and in-office tests. The office can perform EKGs and urinalyses on the spot; they'll tell you if there are any abnormalities right then and there. Cons: The office staff is exceptionally rude. I've heard them screaming at older patients over the phone and down the hall while I wait for the doctor. The medical assistant/nurse isn't much better. The wait time I've averaged out in two visits is over two hours. I arrived today at 3:55pm for a 4pm appointment, and left at 6pm. The doctor will sometimes forget you are there if she sends you into the restroom for a urinalysis, and see another patient before coming back to you. This doctor is absolutely struggling with memory retention. She asks the same exact questions about five to six times. She genuinely doesn't remember asking you. I spent most of my time with her repeating information I disclosed moments ago. Her staff constantly has to remind her that a patient has been waiting too long. Overall Impression: The doctor really does try her best to help her patients. She is a really sweet woman who just wants to see you get better. At this point in time, though, I just need relief from the symptoms I'm experiencing, so I'm unfortunately in the market for a new PCP.

Been coming here for years...since 1993 and have waited OVER AN HOUR OR MORE every single time…read more Ughhhh!!! Waiting now as I write this.

Chen Neighborhood Medical Centers - By performing diagnostics testing on site, our doctors have quicker access to results, which allows for faster treatment.

Chen Neighborhood Medical Centers

3.7(3 reviews)
0.2 mi

My husband & I are new to this center. So far we are extremely pleased with the service. Their…read morecustomer service is top notch! Both times we have been greeted by super pleasant front desk personnel. Vicky took our blood work, Carmen our chest x-rays. Both very sweet, thorough, and knowledgeable. Our doctor, Dr. Lamas, took time to explain every detail from our lab results. He was so wonderful, even gave us his personal cell phone number to contact him anytime we need him. That's a first!! Annie, a sweet young lady from the referral desk, has accommodated our appointments beautifully. We haven't been able to find anything to complain about. Highly recommend you try them. Stay healthy!

Being a patient for a while now, Dr Calafel has great bed side manners, spite of how busy she is ,…read morestill call her patients to follow up , office staff treats you with respect and love , nurses always make you feel better with their care , the exercise classes are great and for all our needs and conditions, the Tai chi and meditation teacher always brings new knowledge to our class ... every one in this center is committed to make our lives better, is all , we seniors need .

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Chen Neighborhood Medical Centers - Chen Neighborhood Medical Centers offer skilled physicians and knowledgeable staff who treat you with care and compassion.

Chen Neighborhood Medical Centers offer skilled physicians and knowledgeable staff who treat you with care and compassion.

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Chen Neighborhood Medical Centers - ChenMed Rx: The digital robotic prescription center puts your medication in your hands before you even leave the building.

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ChenMed Rx: The digital robotic prescription center puts your medication in your hands before you even leave the building.

Altius Medical Center - internalmed - Updated May 2026

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