I have been going to this establishment for several years. Dr M. was an excellent Dr. however, he abruptly retired leaving all his patients in disarray and distress. Dr No took over his patients which assured us that we would be taken care of in the same manner as Dr M, but that is not the case. Dr Noel has been completely incompetent of caring for his patients. I have called continuously for my medication refills and left waiting for two to three weeks without it. I have been more than patient in waiting for my medications but this is ridiculous. When I saw Dr Noel for the first time, he asked about my background, however, during my appointment he was falling asleep! As I was talking he then abruptly ended our session and said well I guess I'll just keep you on the same medication as Dr M. He then asked if I needed refills. Of course this was fine with me because the current medications have been working , however he never called in one of the prescriptions! There is also a nurse working with him now to help him with the load of his patients which I assumed would help us get our medications in a timely manner, however that is not the case at all. I'm still left waiting for weeks without my meds. He has done the same to my husband and many others as well. It has been 3 months and I still have not received my refills for one of them in my visit. This is very unprofessional and detrimental to all the patients with mental conditions as it can be LIFE-THREATENING! There is no excuse. Also there has been a new person answering calls lately and she answers by just saying "hello, hello. " then hangs up as if she could not hear me. I would then call back 2 to 4 times again and got the same answer. When she finally DID "hear me", she stated that they are " doing the best they can" and that he had a heavy workload . She told me that he works at the hospital in the mornings and works in the office from 2:00 to 6:00 ( although they close at 5:00. ) I told her then he needs to write the prescriptions at night. This is still completely unacceptable especially since he has a nurse to help alleviate the load. After waiting for 3 weeks for one medication, I then had to wait several more days for a prior authorization. She said, well the pharmacy has to call them requesting that. I said yes , I am aware, and that they HAVE called several days ago. A few days later, I realized that I was out of another medication that he was supposed to be called in 3 months ago when I saw him in the office. I brought this matter of attention to the associate answering the phone and I stated that hopefully it would not be ANOTHER 3 weeks waiting for THIS medication and she said the same thing again " well, we are doing the best that we can". I said surely he knows the SEVERITY of his patients being without medication, especially because it is for mental illnesses that could have SEVERE consequences! I told her that since he is so busy and far behind that perhaps he needs to hire more staff to help get the prescriptions out in a timely manner. My suggestion was, maybe someone could write them out for him and then he could just sign them . She stated that only the doctor or a nurse could write out the prescriptions. Well, I thought that's what the nurse was for or so they said. She stated that the reason for him being so far behind is because he had taken over 200 patients for Dr. M . However, this does NOT give him the right to REFUSE to do his job and provide the medications that his patients CRITICALLY need. Perhaps this doctor should not have agreed to take on Dr M. patients if he could not handle the load and provide the services needed. Upon ending the call the associate suggested that maybe I should find another psychiatrist. This is obviously true, however, number one, that was completely rude and what are we supposed to do in the meantime while we try to find another psychiatrist and then have to wait another month or so to even get an appointment at another doctor's office as a new patient? This is pure NEGLECT OF PATIENT CARE.
Dr N. will be reported to the Texas Medical Board, as he is not fit to have a medical license! read more