The Two-Day Painting Team of Cal, Charlie, and Eric provided excellent customer service. The walls…read moreand ceilings on the first floor of my condo are now light, bright, and airy. This was the first part of a 3-part painting project. I plan to have Two-Day Painting complete the remaining parts this winter.

I have been dealing with this nightmare for 1 1/2 years now. I hired Two Day to paint my newly…read morepurchased house in Fall of 2024. They sent clueless subcontractors who spoke no English, and caused extensive damage to my home. Two Day has refused many requests to fix anything unless I pay them in full first - leaving my new home in horrible shape all this time. They used a wood stain(NOT rated for metal, per the MDS) on all the metal downspouts, gutters, and patio door causing immediate and extensive bubbling/peeling of the paint. A proper fix would require everything to be completely striped and redone with a properly rated product, and the labor cost of doing so would be enormous. No other contractors I talked to wanted to touch it and recommended full replacement. My quoted replacement costs for the damaged items is just shy of $25,000! Two Day is now trying to sue me for full payment plus ridiculous fees and interest, while shirking any and all responsibility. It is due to a small clause in the contract that states "All disputes will go through NARI mediation and arbitration" that they have avoided taking any responsibility thus far. What the contract doesn't say, is that going through NARI(National Association Remodeling Industry), which Two Day is a member of, requires a $2000 non-refundable upfront fee! There is no way I was going to hand over an additional $2000 to their questionably 'unbiased' member organization just to get them to fix their mistakes and satisfy the original contract. As I refused to pay the $2000, Two Day and NARI conducted some kind of kangaroo arbitration hearing without me present, refusing to allow any of my evidence of their negligence and damage. The arbitrator only heard Two Day's lies and omissions and ruled in their favor. Don't make the same mistakes I did. Stay FAR away from Two Day Painting, and for that matter anyone whose contract demands that disputes must go through NARI's $2000 Clown Court. ------------------------- Re: Garret's response on April 8th I've never worked with you Garret on this matter. You haven't been out to my house to see the results. But I think the photos paint a pretty clear picture for everyone. The fact that you can't refute any of my points is also very telling for all. Despite the weaselly way you try to reword things and frame them in your favor, it's all essentially just lies by omission. Because you know full well: 1) You used a wood-only stain on the metal parts of my house against manufacturer specifications. Your negligence here is clearly documented. 2) All of your 'generous offers' were contingent on you getting paid in full first. As if I am foolish enough to give up all my leverage and just trust a company that has already demonstrated extreme negligence and damaged my property. 3) I absolutely did NOT ever refuse to participate in the mediation or present evidence. I refused to pay a surprise $2000 non-refundable fee to NARI that was never disclosed in your contract(you REALLY should!) - and because of that I WAS BARRED from showing up and presenting any of my extensive evidence. Why would someone throw away another $2000? When the best possible outcome would be NARI forcing you to send the same terrible workers of questionable legal status back out and hoping for a better outcome this time. Your MO is clear. Promise anything verbally - do everything you can to avoid it being documented in writing. Send the cheapest bargain basement subcontractors to do a rushed job. Then use your warranty to hold over dissatisfied customers heads so they don't complain or leave you bad reviews - because they already paid you in full and they are just hoping you will show some shred of decency and professionalism and maybe fix some things. If you had any at all, you would understand that it is unethical to negligently damage someones house using improper products for the material getting painted and then demand full payment before you will even attempt to fix it. You would understand that it is unethical to just ignore multiple items that were promised in the contract and in writing that objectively and admittedly went unfulfilled - and then demand full payment. As far as me "honoring the court's decision" - you know full well no such decision has been made because the matter has yet to see a courtroom. NARI's one-sided $2000 pay-to-play arbitration hearing is not court. I hope you can reflect on this and do the right thing Garret. I'll offer you the benefit of the doubt since it's possible you were not provided full information by Eric Rauterberg. But if not, let me be clear: You are not going to get away with this