I was very disappointed with the service my sister-in-law received in planning the funeral for her…read morehusband (my youngest brother). As a grieving widow, there was no compassion. The level of service was minimum. When it came to the actual date of the funeral and honor guard - Tina wasn't able to confirm anything. My sister-in-law ended up doing all the leg work to make the funeral and honor guard happen. My sister-in-law requested for his wedding ring to be returned to her and Tina said they tried but couldn't get it off. "I think he wants to keep it." Luckily, they were able to give her his ring the day of the funeral. The lack of communication was appalling. Tina was terrible about returning phone calls. I guess the one thing she did well was run her credit card. I would strongly advise you to look elsewhere.

42 days. This is how long it took my grandmother to get cremated which, according to Tom at the…read moreSprings Funeral Services, is their norm and the industry standard. We know this to be untrue as we have had two other deaths in the family during this time and they each only took 4 days-at different funeral homes. After the third week, we tried to contact Tom and had to leave 5 messages over the course of another 3 weeks before attempting to go up the chain of command for answers. One of the reasons we were trying to get ahold of Tom was that the obituary we submitted was incorrect on their website. I was told that Tom was the only one who could help me because he was the funeral director, therefore, I haven't been able to share the obituary with family. My husband got ahold of Tom's boss, Tina, who said that they were still waiting for signatures to do the cremation-which had already been submitted and verified by Tom on February 9th. Tina promised to call back and never did-when we finally called her back she was scoffing, and irritated by having to listen to our concerns. She ensured grandma would be cremated the next day and would call us back the next day with confirmation. Her boss, Michael Long, was supposed to contact me regarding this nightmare. 5 more days passed, and I had to call back, yet again, and spoke to Denise, the only person who seemed helpful and compassionate about our situation. She was able to verify that grandma had finally been cremated. I had to make an appointment with Tom to pick her up. Tom basically said that he never received our numerous messages and would not have called us back anyway because he only promised two calls-"death certificate ready" and "cremated remains ready". Tom said that he couldn't find the original obituary that was submitted and that we should have been ok with idea of grandma being in a refrigerator for 5 weeks because, again, in Toms words, it's industry standard to take 5 weeks. I am completely disgusted and disappointed with the negligence that my grandmother received with this place. This has put a stain on my memory associated with our already devastating loss. The Springs Funeral Service has not shown the compassion, and professionalism that their website has stated. From what we have been shown, the business model consists of lack of communication, marginalization, and no accountability what-so-ever. And to Tom-the extremely rude, inappropriate, and narcissistic comment that you made about my grandfather, who you were supposed to be friendly with, shame on you. I'm sure that even if upper-leadership, as you suggest, validates that the practices executed here are normal, would certainly, I hope, disagree with your opinion on that. The main reason I am writing this review is so that people know that in Toms words-"if you would like to use, or recommend the Springs Funeral Services, it will take at least 5 weeks".

The Springs Funeral Service was a bit of a mixed bag. I used them for both of my parents services…read moreand burials. Professional and direct. We did interface with Claudia, who was great. The makeup on my dad wasn't ideal. The facial makeup went well into his hairline, and onto his hair, and looked quite odd. My moms makeup was fine, but I did mention to Claudia ahead of time that I didn't want makeup on her hair. She agreed and said that my dad's makeup going into his hair wasn't great. Good follow-up from Claudia after the services. Nice professional presentation of the caskets and flowers.

Alexandria and other staff from Springs Funeral Home did a great job with arrangements after my…read morefather passed recently, HIGHLY RECOMMEND!!!!

Simply Cremation provided outstanding customer during a very difficult point in my life. No…read morepressure sales, just cordial, congenial staff who went out of their way to take care of my needs.

Considering the service they provide... the staff was beyond respectful and considerate for us…read morewhile navigating the cremation of our late beloved daughter. We are from out of state and the staff coordinated the process of receiving ashes in the mail which was EXTREMELY important and helpful. Very very respectful and considerate staff. Cremation service is not something you want to be doing, but the staff makes the process bearable during the unbearable.

They were very compassionate and did not press us to go out of our budget. They had many options…read moreand have been in Colorado Springs many years and have a wonderful reputation. Thank you for your kindness

From the owner: Get The Advantage Guarantee: If we are presented with a competitors general price list or…read moreadvertisement which has a lower price for the same goods or services, well match the price.

Horrible! My husband died and my stepsons paid for the cremation. All Veterans would not let me…read morepick up the death certificates because I wasn't the one paying for the service! Only my stepsons could. Insensitive and terrible.

If it were possible to rate less than a 1-star review, All Veterans Cremation and Funeral Services,…read morehas easily earned it. Consider another funeral home to provide these services. My father served in the Korean and Vietnam War and retired after 20 years of service to this great nation. All Veterans represented that is a company run by veterans, providing services for veterans. The first call was to a lady named Dee, who was cordial, empathetic and gracious. The actuary agent was named Stephanie. She was impatient, communicated impatience, which was attributed, by us, to her being very busy or too young to be a vet or did not understand her role. After my father passed, without forthcoming updates, it took 4 hours for All Vets to retrieve and move his body to the funeral home. When the day of the graveside services arrived, the US Army military honor guard did not show up! We were later told that Stephanie mistakenly provided the wrong cemetary for the Army honor guard. When the playing of Taps was discontinued after the first few notes, we were told it was due to "technical difficulties"! The memorial service programs purchased through All Veterans were 4x5" bi-folds! The memory book was prepared with a typewriter, that produced mis-aligned letter characters, misspelled names and evidence that some of the content had been corrected with correction tape or 'white-out'! The city of burial was incorrect, as well as the spelling of my father's mother's name!! Even after proofing the data, to be contained on the death certificate, it was finally delivered, by All Veterans, 20 days after his death, with incorrect spellings and data! Whenever All Veterans was called to report these discrepancies, they provided assurance that corrections would be addressed immediately. Nothing would happen, until they were contacted again and the issue escalated to someone who assured us they could make things happen. All Veterans did provide an 'AI' produced email from 'Julie', that communicated condolences, well after the burial and even requested completion of a survey for feedback after numerous complaint calls were not resolved. A partial refund for the services not delivered was made, but even that required several follow-up calls for almost 4 weeks. We wish we had known. BUYER BEWARE!!

These people are falsely advertising that they are local in Twin Falls, ID. Not true. Quoted me a…read moreprice for cremation, then tack on another $800. Very rude, uncommunicative and uncaring. Thankful my mother is not in their "mitts". Steer clear of these scammers. AJ & Marsha shame on you both. How & why are they still deceiving people mourning their loved ones?

We dodged a bullet on this one. After reading the numerous reviews and complaints as well as…read morecriminal charges against this company we decided not to use them. I started to get suspicious when my sister-in-law was talking about their services and the need for a prepaid credit card for payment. We wanted to pay crematorium directly with a credit card so I looked for a phone number for their company. Since when does a cremation or funeral home have a 800 number? After reading that, I understood that they were some kind of middleman making arrangements for the cremation but not performing it. I then googled the address of the company that they are contracted with. They happen to have a hole in the wall funeral store front running under two different funeral home names. That prompted me again to Google some more. They operate under two company names Legacy Cremation Funeral Services and Heritage Cremation provider. Heritage Cremation provider has an F minus rating on Better Business Bureau. https://www.bbb.org/us/co/colorado-springs/profile/cremation/heritage-cremation-provider-llc-0785-87352250 My family has been working diligently to find something affordable to give my brother-in-law his final farewell. They've been taking up a collection in order to pay for his cremation and a family service. It's sickens me that registered business would purposely try to take advantage of anyone in their time of vulnerability, and prey upon them in their time of need to give their loved one a humble send off instead of leaving them in the county morgue. It's absolutely despicable that someone could treat another person in such a manner. My sister-in-law was in the middle of signing contract documents to get them faxed to send to Legacy. I'm so glad we were able to intervene to stop this so that we can find a reputable, local crematorium. Based on the reviews, numerous news articles and court documents about these two companies scamming individuals and not providing them the service they were expecting, is easy to come to the summation that this company would not likely render the contracted services. Remember that if something looks too good to be true it probably is. Always perform due diligence and make sure you are dealing with a reputable funeral home. I will post pictures of the contracts once I get them.

Horrible place -don't chance your loved one's memorial service to them! Mic didn't work, and only…read morehalfway through service did an employee bother to bring a new one (likely after by demand of family members). Two horrible lamps were placed carelessly in the front next to the podium blocking the view of the speaker on both sides of the room, which included family members. One explanation may be that the funeral "director" was seen sound asleep in a chair more often than awake. Seriously - do NOT use this place. I felt horrible for the family. Spare yourselves.

Everyone was extremely kind and did their best to make the process as easy and smooth as possible…read more Especially Tanya. She worked with us to get everything arranged, had excellent advice, and was very caring for me and my family during a difficult time. I am very grateful for the service we received. I would recommend to anyone seeking funeral services.

Phenomenal--start to finish. Jamie and her team took care with every detail of planning and…read moreservice. Worked with us to also arrange burial at Pikes Peak National Cemetery. Amazing experience during a difficult time.

My mom and sister arranged with Andi to have my father, a USAF and Vietnam War veteran, given the…read moremilitary honors he earned on the day of his inurnment at Memorial Gardens. Not only was the honor guard not present when we arrived, but the representative who was present (it was not Andi) didn't appear to have any idea that our dad was supposed to be inurned with honors. Memorial Gardens completely dropped the ball in our time of grief and disrespected a war vet in the process.