Superb facility and outstanding staff. Compassionate and caring and fast to respond and top notch…read moreequipment and doctors. World class!!

A visit to the Emergency Room is never something to look forward to, but in all honestly these…read morepeople treated me exceptionally well. I was able to see the doctor within a few minutes after getting checked in and the team was extremely efficient and thorough with providing the needed diagnosis and treatment. I was pleasantly surprised with the experience.

STAY AWAY! I was transported there after a car accident. The level of care, competence and attitude…read morewas below any Third World country urgent care. Little wannabe "Doctor" Nickels Cooper was rude, incompetent, inexperienced, arrogant, very insecure, just fresh from DO school, with a very bad attitude. Assistants, nurses were as incompetent and rude. I had both hands fractured and terribly swollen and there were pulling my rings forcibly. I had to tell these stupid girls to put soap or oil. Duh! These immature and uneducated girls (who barely spoke correct English) made fun out loud of a feature on my body that I was going to have removed. So inappropriate! I had to watch and be careful about everything as they wanted to give me unnecessary and harmful procedures that I refused. The radiology/MRI's corridors smell toxic mold all over. Only ONE nurse was mature, competent and nice, asking about my prescriptions drugs. I have been around the world, this place gets number one prize for incompetence, stupidity, lack of both empathy and professional attitude.

I was evaluated for all the obvious reasons, but everything came back negative. I was told I was…read morenot sick enough for them to do anything. I have a nasty cold. I have to take care of myself until I feel better.

Unfortunately, not many primary care providers to choose from …read more.. Dr Crumren is excellent. The back office is broken: Phones are rarely picked up (or patients are dumped into a deep queue), necessitating a drive to the office... Requests are rarely fulfilled, seems there is no process or accountability... When I complain (often), plenty of empathy, no action. Lowering expectations again... Looking for a new provider ...

I made an appointment to get a travel vaccine. They knew my departure date when I scheduled the…read moreappointment. I drove 40 minutes each way to the appointment and home. I arrived, filled out all the paperwork and THEN they told me they would not give me the vaccine because it was too close to my departure date. When I made the appointment they had asked me what my departure date was and they still made the appointment. I am staying out of country for a month so the vaccine would help prevent me for 3/4 of my trip. They rather have me completely unprotected because of "procedure". Don't bother getting your travel vaccines from them. Either go to Phoenix or Costco Travel Services.

Keep an eye on your bill. They billed Medicare and Tricare for services that I never received…read more Fraud at its best. I contacted the billing office and to date (5 months later) I still have not received a response. The 1st of October I contacted them and asked them to please discontinue my Case Management and close out my record with them as I had found a new PCP. Last week I got a call wanting to know if I wanted to schedule my yearly check-up. No, I advised you October 1st to please take me out of your system. Today I needed to look at my Medicare EOB on something unrelated to Optima but noticed that they have billed Medicare & Tricare $100 monthly for case management. The staff is completely incompetent. I have so many other examples, but my pet peeve in fraudulent charging, so I will leave it at that.

I have truly enjoyed working with Dr. Noura Eleid. She is very knowledgeable and thorough!read more

I was recently at the Women's Health center. I cannot find an actual yelp page for it, so I decided…read moreto write it here. I saw Dr. Reed due to issues with reoccurring ovarian cysts. I had been in the hospital a week prior to due with one rupturing. Upon scheduling I was already frustrated with the lack of care I had been receiving from past doctors who did not want to go further with my care due to their "religious" beliefs. I met with Dr. Reed and was assured that he would do whatever he could in order to figure out what was wrong with my ovary if anything was wrong at all. I ended up getting a laparoscopic procedure done in order to see the state of my ovary and rule out endometriosis. This was the worst experience I have ever had. I felt assured before the surgery and was assured that it would only be sore for a few weeks, and I'd have some pain from the gasses they use during the procedure. They did NOT prepare me whatsoever for the pain and the type of care I would need after the procedure. My wife was told very minimal details of how the procedure actually went. We were given photos of my ovary which had two yellow nodes on top of it but weren't told what they were. I went home after the surgery and rested but the next few days were some of the most painful, I've ever had in my life. I was immediately constipated after the surgery which they did not tell me would happen even though later on they told me it was "common." I had to educate myself and figure out what to do in order to pass stool which included buying an over the counter suppository in order to pass it. My stomach was completely bloated, and I looked 3 months pregnant, but they told me I should be more concerned if it was a week of constipation. I called the off-hour nurses multiple times, but none were in state. They contacted Dr. Reed directly about an issue with my prescription, but he never once contacted ME directly when I started to complain about the pains that continued to persist. I cannot take any pain medication that is going to make me high, and I explicitly told them this before the surgery. They scripted me an opioid anyway that I couldn't take. I was using a heating pad and 800 ibuprofen tablets for the first week. I was told to wait a month for a post op appointment despite all of the issues I had encountered and the amount of pain I was in. I did not feel taken care of whatsoever. It has only frustrated me more as a patient and a human being. I've been dealing with these pains for 2 years now and was told by multiple doctors it was FOR SURE my ovarian cysts. I had an appointment with another doctor because Dr. Reed was out of town, and she told me the yellow nodes were normal but asked me if I had ever had my tubes tied. She didn't explain why she asked me that but she told me to follow up with a primary care doctor about the abdominal pain. That doctor who wasn't my provider gave me more context than anyone has in weeks. Dr. Reed may seem nice up front but I don't think him, or his staff care about their patients as much as they say they do. None of them could even refer to me by my preferred name that I explicitly asked them to do. I just stopped asking by that point and had to listen out for a name I haven't gone by for 8 years. To those who made it this far, don't waste your time here. They do not give a shxt about you. Thank you.

Dr. Reed is a part of Verde Valley Medical Center and nothing has changed. Made an appointment 4…read moreweeks in advance. The appointment was made early morning to try to miss as little work as possible since I work out of town. I received a call from his office 4 days (scheduled for a Monday so includes the weekend) perkily called to change my appointment for later in the day as Dr. Reed just scheduled a meeting at my scheduled time. I informed her that I could not adjust my appointment as I had taken time off from work for it. She stated well you will not be seen and we need to reschedule it like no big deal. They are not aware that the patient is their customer. Very arrogant doctor, office staff and medical center. Chose to call to Bella Vita and would recommend them as they are professional and accommodating for their patient's work schedules.

How do you get ahold of the records from this doctor off when i moved the office had shut down and…read moreno trace to be found they were good doctors just left and didnt do what they said told us they were going to phoenix and that they would transfer my records to where i wanted them and that was the last time i herd from them when my new doctors tey to get the records or verify info ,it was like they disappeared so how do you get the records that they kept plz email me shannonjurn3@gmail.com

I have dealt with Doctors Apodaca and Bozzolo. They are good, competent physicians. Getting the…read morestaff to get prescription refills authorized is another matter. Nine times in 2013 it took over a week and several phone calls to get it done. The pharmacy would fax and re-fax and re-re-fax the requests and NOTHING. I'd go into the office and present the Cherry Family Practice staff with copies of the faxes and they would claim they had never received them, even though their fax machine acknowledged them. This morning , Jan 2 2014, I called the pharmacy to see if the refill request they sent on December 23, 2013 had been responded to. No. I called the Cherry Family Practice office and a recording told me that they were out of the office until today, Jan 2. I tried to leave a message, but their mailbox was full. So i drove over to their office and found it closed, with a message taped to the door stating that they were closed until Jan 6. That makes it 13 days with no response, a false message on their answering machine and a wasted 35 mile trip to read a message that should have been on their answering machine. They haven't got their office act together and I'm looking for another provider.

I do not even know where to start. I guess I'll start about eight or nine weeks ago when I met…read moreSchelly who gave me the consult. Finally, after what seemed like forever, I made my appointment and was introduced to Juvaderm. Schelly knew exactly what I was looking for and where to place the injections. The numbing cream worked great, but more beneficial is Schelly's delicate touch in precise application. My results far exceeded any expectation and even though I had the injections just yesterday, I have already had others come up and ask why I looked different and commended me. Schelly is not only an amazing person, she takes her time, gives each person personal attention, and her educated expertise shows in her work. I cannot wait to go back and try a few more fillers. By the way, I still have some wrinkles I'm 61 years old and I'm not trying to hide what I look like. I refuse to go back in time and try to look 40 or even 50, what Schelly did gave me a fresh new exciting look without trying to look like a teenager. I cannot say enough good about her and the whole spa.

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