We booked this company for our move, to supply storage for a month and then redelivery to our new house. The quote was reasonable and they seemed polite and helpful. Their website informs you that when you book you get free boxes and packing materials. When I asked when these would arrive I was told that the deal had now finished but they had applied a discount to our quote, although there is no evidence of this. On the day of the move - they were unprofessional, rude about the people who were moving into our house who had also booked them. Instead of two teams they had one team moving our buyers into our house and our stuff out. Consequently the move took over 12 hours!! 3 days after the move we received an email asking for a further £700 (we had already paid £1200 plus an additional £180 for boxes). When we questioned it we were met with highly unprofessional and rude responses via email. They then would not inform us of which the unit our furniture was being stored in and basically held our goods to ransom until we paid. After discussion with the Citizens Advice Bureau we paid "Under Protest" and informed them we would be seeking to reclaim the additional costs via the courts. After being told that they might not redeliver our goods if we took them to court I informed them I would contact the police as it would be classed as theft. That did the trick and they redelivered as agreed. However, once again they were rude and unprofessional, late delivering, and managed to lose a mattress and a bookcase for 4 days! Furniture was damaged and they have refused to take any responsibility. I expect this review will be removed as it seems any negative reviews are removed from these review websites quite quickly but do not touch this firm. We are currently actioning legal proceedings. read more
