I am extremely disappointed with the service I received while trying to file my taxes. I trusted…read moreMarc Papa to handle my return accurately and professionally, but unfortunately, there were several serious issues. My tax filing was submitted with an incorrect bank account number for payment withdrawal, which caused the amount owed not to be withdrawn as scheduled. When I brought this to his attention, he acknowledged that it was a mistake and stated that "humans make mistakes." While I understand that errors can happen, I expected accountability and prompt resolution, especially given the importance of tax filings. Marc also told me he would send a gift card as a gesture for the inconvenience, but I never received it. As a result of this mistake, I had to personally spend additional time and effort contacting the IRS and making the payment myself, despite already paying for professional tax preparation services. To make matters worse, when I later reached out with concerns and asked for confirmation that everything had been properly submitted on my behalf, I did not receive a return call. Overall, this experience was stressful, frustrating, and far below the level of service I expected. I would not return, and based on my experience, I would not recommend this service to others.

From the owner: Glastonbury Tax Professionals offers full-service tax preparation for individuals, families, small…read morebusinesses, and trusts. We also conduct CPA reviews of prior year returns, tax planning, and forward tax liability analysis. At Glastonbury Tax Professionals, we believe planning ahead is the most cost-effective way for clients to maximize their refunds and reduce their tax liability. We seek to intercept problems before costly mistakes occur. Preparation for tax preparation is critical. I began preparing taxes in 2005 where I built and managed a successful branch office for a large national tax service. I grew the client base from scratch to over 650 clients in two short seasons. I was also named #1 new franchise in territory my first year in business. The client always comes first and we provide valued added Year Round services like "preparation for tax preparation", audit assistance, and prior year tax return reviews. We strive to give clients the best service, tax advice, and client

On of the #1 priorities for any business is to have an accountant who is honest, efficient and…read moretrustworthy. Quinn & Company has been doing our taxes for well over 20 years. They are Excellent!! Amazing communication and customer service. Entire staff is extremely accommodating and are there for us whenever we need support in a timely manner. We highly recommend them to everyone! Stone Chiropractic, LLC

We had a long conversation with an accountant at Quinn & Company regarding our 2022 taxes and…read morebecoming our accountant. Because the date was close to the tax deadline, they said they were very busy and would need to file an extension for us before even being able to give us a quote for the cost of the tax preparation. We were in no rush, so we said that was fine and that we weren't worried about the cost. we were asked to drop off our 2021 taxes so they could use the information it contained to file the extension after which they would use it to provide us with a quote. I physically brought our 2021 taxes to their office on April 13 as they said the original was preferred over a scanned copy. I asked if they needed me to sign anything for the extension paperwork and they said no. Fast forward to today April 20 when they called to give us the price of doing our taxes and to see if WE had filed an extension! There was no apology for dropping the bal. Instead, they lied and said they never told us they would file an extension for us. What??!?? Why in the world would we have had that conversation or dropped off our taxes if not to have them help us with the extension and the 2022 filings?! When our extreme displeasure was shared with the accountant and asked what could be done to rectify the situation, we were told we would get a call back from the owner. He did call us back but only to say that he would put our 2021 taxes outside because they didn't want to do business with us anymore. Talk about bad customer service, bad business practices, and a lack of ethics! They should be ashamed of themselves!