I'll lay it out like this, I've had good experiences the past 6 times I've been in there. But this past one really blew my mind...
I have a suppressor in NFA jail and they use silencer shop which is horrible. For context if you've never bought NFA items in the past and your only experience is Silencer shop, then you just don't know how horrible they are compared to shops who do everything on their own.
Anyways it had been about a month and a half since my suppressor had arrived there and I logged onto my S Shop acct to see the status and Alpha Defense had had the process for over 2 weeks in their pending status. So I called to verify and they were like oh yeah! So I e-signed my docs and process now back to S Shop... fast forward a few weeks
I went into the physical shop to find out what the deal was and why i wasn't notified and the best answer I got was it slipped through the cracks and oops. I was having a normal conversation asking why they use S Shop and if they thought about doing everything in house like most other shops who care about their name/brand/customers and the kid behind the counter who I dunno if he is a manager, owners son, or just a shop minion became visibly agitated and made several comments to me not knowing anything about me, which isn't remotely ok on any level.
I get you love what you do and that you think being behind the counter makes you omniscient, but it doesn't.
Sad to say because of this encounter after my last 2 suppressors are transferred I won't be returning and I recommend no one else does either. Judging from the conversation I was trying to have with the NFA kid, he doesn't care if S Shop ruins their NFA business or not.
My advice is find a shop that does the NFA process in house aka not using Silencer Shop and since the NFA kid at alpha defense clearly doesn't care how Silencer Shop treats its mutual customers find another gun shop altogether. read more