Pros
1. Flexible vendor policy: They were fine with us…read morehiring vendors we found ourselves.
2. Chinese-speaking support: This was helpful for family members who aren't comfortable communicating in English.
3. Natural-looking photos: The photo style is natural, and they were willing to accommodate some of our shot requests.
4. Makeup recommendation: The makeup artist they recommended (Abbie) was good, provided us polished makeup, and she was attentive and responsible with touch-ups.
Major Cons
1. Big attitude shift after we signed. Before we signed, communication was quick and friendly. After signing, there was a period when they became extremely difficult to reach. I understand wedding season is busy, but going 1-2 weeks with no response is not acceptable. It made us feel like our wedding simply wasn't important to them.
2. Rude, harsh tone on the wedding day. Right before the ceremony started, the coordinator (CJ) sharply asked me, my husband, and my dad: "You didn't practice the handoff?" That kind of accusatory, sarcastic comment is the last thing a couple needs moments before walking down the aisle. It's the coordinator's job to guide the process, not blame the family. It immediately put us in a bad mood.
3. Dismissive of the bride's requests. I wanted the family members to walk down the aisle, and I had already discussed it with the band. CJ responded with an unpleasant, challenging tone--"They're walking too?" To avoid conflict and protect my mood, I gave in and said only the groom would walk. That also meant we lost the moment we planned with Canon, a piece I really love. I'm still sad about that.
4. Poor vendor coordination. Even something as basic as the cake delivery became something I had to worry about myself. If there was an issue, it should have been communicated ahead of time, not brought up last-minute on the wedding day.
5. Weak handling of time changes / emergencies. We were delayed by a little over ten minutes due to circumstances outside our control. Even with that, we still should have had a short pre-ceremony photo window to breathe, listen to the music, take photos, and settle our nerves. Instead, because the coordinator didn't clarify details with the band in advance, they immediately rushed everything when we arrived. Many songs I carefully chose were never heard. The priority felt like "finish the schedule," not "help the couple enjoy their wedding."
6. Package items not delivered. There should be musicians playing/singing a few songs during post-ceremony photo time to keep the atmosphere lively. That never happened.
7. Edited photos delivered very late, and then they stopped responding. After the wedding, I had to ask twice just to receive the retouched photos, and they looked rushed and rough, like they were done quickly before sent out. We then requested re-edits. At first there were replies (though I still had to keep following up). But after the last round of feedback, more than two months passed and I still never received the updated photos. I sent multiple follow-up emails and got no response.
Minor Cons
1. Inconsistent pricing and a depends on mood feel. Small add-on services kept changing price, sometimes the same service was quoted at $100, other times $40. That lack of consistency felt unprofessional.
2. Limited vendor recommendations. I ended up finding most vendors myself. The florist they recommended was also significantly more expensive, over 60% higher than the florist I found.
Overall
If I had to score it out of 100:
* Coordination: 50/100
* Photography: 80/100
* Photo editing/delivery: 50/100
The biggest issue is that the planner/coordinator and photographer they provided were the same person, and unfortunately neither role was handled well. I wouldn't recommend this setup.
For future couples: it's much better to hire different specialists rather than one person trying to cover multiple vendor roles.
