My 11 year old son is typically a very well mannered child. When I told him about the etiquette class that Art of Charm offers through Living Social, he expressed that he will like to attend. Therefore I purchased the living social deal for $21.00 and called Art of Charm school to schedule a lesson. I talked to one of the business owner (cannot remember the name) and she told me that the lesson will be held on either Apr 26 2014 or May 3 2014 from 10:00 to 11:30 am. I scheduled the class for May 3 2014 and she proceeded to take down my contact information. On May 3 2014, we showed up at 9:50 am and waited and waited. There was another family who had also signed up for their daughter to attend the etiquette class. We both waited until 10 am and there was no sign of anybody from Art of Charm School. We then kept calling the number posted on the Art of Charm School website to see if we can get a hold of someone to find out what is going on. Finally at 10:20 am, somebody from Art of Charm called us back and told us that the class had been cancelled as of May 2, 2014. She said that they had sent out an email on Friday May 2 evening to inform about the cancellation. However they were not expecting my son as my son's name was never on the class schedule. At that time, I was pretty livid. On a consumer's point of view, I understand that it it inevitable to cancel a class session at times. However it is extremely poor customer service to not have my son and the other family's daughter's information entered into their schedule at all which led them to NOT contact us about the cancellation. When I expressed to them how unsatisfied I was, they did not offer to remedy the situation by offering us a free lesson or discount of some sort. As a school who named themselves Art of Charm and teaches young children on etiquette, I feel 100% confident to say they have FAILED miserably. read more