Stayed here for a work trip. Room was just good. Had all the necessary needs. Spacious with a…read morefridge, window, and desk. Breakfast had just a normal but somewhat limited selection. Service was great when I needed. Solid option if needed.

If you want good customer service this place is not the hotel to stay in, what a disappointment!…read moreMy flights from the west coast were cancelled so I called the hotel to let them know I would be six hours late, originally to arrive at 11:30pm. "No problem" they said. I arrive at 6:15am to be told that I was a no show for my reservation. After 30 minutes of hemming and hawing and no knowing what to do the desk clerk tells me it's going to be awhile and I can go eat breakfast? What? I want to go to sleep! The manager comes in and they finally give me a room. Not the room I reserved but a room. It's an accessible room, which I didn't need, nor did I ask for, or reserve. Catch a shower and the soap dispenser is off the wall on a hand rail... really classy.. Hampton Inn's are usually on it but not this one. What a disappointment!

We stay here for our short labor day trip this year 2025. The hotel is outdated. The gym has enough…read moreequipment for us to use. The conference room is nicely decorated. The front desk lady seems overworked, not as friendly. The housekeeper staff were friendly. The restaurant had decent amount of food for breakfast.

EXCELLENT LOCATION TO STAY!!!!…read more It required a bit of a walk to reach terminal 2 for the pick-up from terminal 1. The driver was incredibly friendly, truly one of the best pick-ups I've ever experienced, and the front desk staff were equally wonderful. She even called to remind me the time bus leave for ORD in the morning. The room was very clean and spacious. It's definitely a great place for an overnight stay to catch a flight the next morning at ORD. Will definitely be back!!!

Stayed 2 days. Took so long to find a reservation due to all the conferences during same weekend…read more This hotel is next door to shopping. Overall, we had a nice stay. Staff was friendly. Free breakfast and coffee. Of the Hilton brand, I prefer to stay at Hampton Inn. Their hotel is very accommodating for families. Thanks!

We use Hampton Inns every time we travel, but this was one of the worst we've stayed at. Everything…read moreat the hotel seemed like it was broken in some way or another - one of the elevators was out of service, the internet would only work for about an hour a time, the room keys would stop working after a few hours (for our week long stay, we had to get new keys from the front desk maybe 7 or 8 times). There was even a piece of the roof of the parking garage that fell off with no effort made to repair it. In addition, there was no fans or extra A/C in the fitness center, no washing machine for washing your clothes after working out in that sauna, and there was no attempt made at some variety to the breakfast options (like we've seen at several other Hampton Inns). Super disappointing, and we won't be coming back.

The room they were originally gonna have me in had over 5 huge burnholes in the bed bigger than a…read morecigarette can do and the night stand that was supposed to be mounted on the wall by the bed was completely broken and just set back up to look like it was stable. After that I request a new room and they moved me to the second floor which has mold growing all over the windows blatant to see, a broken tv, no wifi connection and the ac/heat is broken. They say they are pet friendly but threatened to keep my deposit if I brought my dog in my room. They give off a very shiesty vibe like their setting up new tenants to have to pay for room repairs. This place should not be up and running and is a health hazard, they do not keep up with motel 6 franchise expectations and demands. I would give this motel 6 a 0.01 rating if I could. The pillows are those infallible jail house plastic pillows that go flat when you rest your head on them and the room smells like shit mixed with humidity.

Clean and comfortable beds. Not fancy but friendly staff. Guests were quiet and working class. I…read morewould choose this property again. Refrigerator and microwave available at extra fee, when available. Pets allowed with only a deposit, no daily fee. This is huge if you travel with pets. In the middle of a commercial district, there is no city or expressway noise.

Disclaimer: This review is a targeted frequent Business Traveler Review. Unless specified, this…read morereview is from a Business Travel perspective only. Additionally, unless otherwise specified, no other amenities (restaurants, room service, pool, bar, fitness center, etc.) are included in this review. Room Number: 705 Reception: Decent. Nothing out of the ordinary. Staff: Friendly. Cannot say anything bad on the staff. Room: Not great. Hole in the corner wall that literally reminded me of a mouse hole from Tom & Jerry. Killed a few strange bugs on the floor. The room, and hotel itself, has a very old, worn and dirty feel to it. Bed: Old. Very old. Spring mattress. Pillows: Soft and Hard. All Foam Pillows. Room Features: Nothing special. Room Entertainment Features: TV/Cable. I did successfully plug in a personal USB stick and watched files from there. WiFi: Yes. Free. Refrigerator: Yes Microwave: Yes Coffee Maker: Yes Bathroom: Nothing special. Same dirty, worn and old feel to it. Shower/Tub: Both. Shower pressure is fantastic. High power. A/C or Heating: Wall unit with control on unit. Satisfactory. Cleanliness: Eh. Not great. It was clean, but only as clean as you can get an old, outdated, worn hotel room. I would NOT bring a blacklight in here, unless it was for a documentary. Smell: You can tell that this was once a smoking hotel. The room isn't too bad. Just smells old. Noise: Quiet. Stayed on the 7th of 9 floors. No issue. View/Facing: Main road and residential neighborhood across the street. General Area/Dining: Plenty of restaurants and food to drive to quite close. Additional Notes: There is a Bar & Grill off of the lobby. I did not go. To be honest, with the quality, cleanliness and condition of the rest of the hotel, there's no chance I would even think of eating there. Once you check in, the elevator is surprisingly far from the front desk. Odd design. During my stay, only one of two elevators was in service. Would I go back?: Absolutely not. There is a Holiday Inn Express that is right next door. I would maybe try that next time. More than likely though, I will personally stay away from both of these entirely and find somewhere else.

We arrived and seemed to inconvenience the front desk staff. They had to put down their phone and…read morecheck us in. The first room we were put in smelled heavily of smoke. We also found the battery had been removed from the smoke detector. We went back to the desk to ask for a new room, which we were given. In this room, the blinds would not open. Also, the shower door would not stay shut, forcing us to wedge a towel in the door to keep it closed. The pool was closed, and appears to have been for some time, however no indication of that is given on the website. During breakfast, there was a large garbage can in the middle of the dining area and another small one on a table collecting water from a roof leak. Worst of all, the crew painting the building exterior was careless and now we have white paint splatter all over our vehicle. Numerous attempts to contact hotel management have gone unanswered. STAY SOMEWHERE ELSE!

Stayed here for a night while in town. Appreciated the walkway that was attached from the parking…read morelot to the check-in lobby as it was raining on the day of my visit. The room itself was spacious and clean, large bathroom, TV built into the mirror in the bathroom was unexpected. I wasn't a fan of the desk chair, it was very uncomfortable and too low for me. I hope they replace them with a better ergonomic desk chair. The restaurant was decent, the staff working there were very friendly and welcoming. It's also close to one of my favorite korean fried chicken joints :) Definitely would stay here again and for a longer time.

Our company had a National Sales Meeting here for 4 days, I live close so I drove to here for 2 out…read moreof the 4 days as I was part of a presentation. When I arrived, the parking was easy. The hotel entrance after the revolving doors is stunning. I went to my co-workers hotel room to drop off my gear and it was very clean. Spacious rooms and the bathroom mirror had an embedded TV. We headed to breakfast where the food was in the hallway and the dining was in the big event room where main speakers were going to be. The room where we had the presentation fit around 30 people in round tables. The AV guy came in to check if we were all tested and ready to go which was all set! In between sessions, the coffee area was packed with coffee, tea, water and soda. The only bad part, there was another conference and you had to pass through this area for the other conference and they were taking our coffee, drinks, etc. The venue finally out signs. We had a formal dinner but the staff seemed very rushed in everything. Before my co-worker was finished eating they were already asking him if he was finished and wanting dessert. I like customer service but no need to rush people. Overall, the place is great, the venue is beatiful and it was a positive experience.

Booked a hotel four minutes from the holiday inn. Website and booking.com said Pet Friendly. Walked…read morein there and they were like nope no pets allowed. So I googled hotels near by and called this holiday inn and called direct to make sure they truly we "pet friendly "So right from check in with Anna to the cleanliness of the room to breakfast in the morning everything is truly five stars. I've been in quite a few hotel rooms in Illinois. Most have burned or stained furniture. Not here. Most have stained or smelly carpet. Not here. Most have absolutely horrible stained and chipped bathrooms. Not here. I appreciate the beds aren't twenty feet off the ground and the tub is low enough to get in and out of.

I honestly don't even know how to put into words how upsetting and frustrating this entire…read moreexperience has been. I have never experienced such a lack of compassion and basic customer service. I was calling and translating for my father because he does not speak English. He was already exhausted and overwhelmed after a long day of traveling, and what happened made an already terrible situation so much worse. Because of the issues with United Airlines, my father had to wait THREE HOURS outside the airport for the hotel shuttle to come pick him up. Three hours. He was already dealing with canceled flights, missed connections, and an extremely long journey, and then had to stand there waiting for transportation. When he finally arrived at the hotel, the front desk experience was unbelievable. The employee was sitting on her phone and would not even begin helping until people became upset and started speaking up. And when she finally did help, there was absolutely no patience, kindness, or compassion. My father was told at the airport that because of the flight disruption, the hotel would provide him with a meal and transportation to the airport. He had not eaten since lunch. His first flight was canceled, and then his next flight arrived too late for him to make his connection, leaving him stranded in Chicago overnight. His original trip was already supposed to take around 18 hours, and now it had become even longer. I called the front desk and explained that my father had not eaten all day and asked how he could get the meal that he had been told would be provided. The response? "That's not our problem. Contact the airline." Seriously? How is my father supposed to deal with the airline when he doesn't speak English, is exhausted, stranded in a city he doesn't know, and is relying on the hotel for the assistance he was told he would receive? Then I was told that the hotel shuttle would not run until after 6 AM, but my father needed to leave around 4:30 AM for his flight. I explained again that he doesn't speak English and doesn't know how to order a taxi. The employee was clearly annoyed that she had to help him arrange one, and he now has to pay for the taxi out of his own pocket. And honestly, I'm still hoping she actually ordered it for him. I called the front desk myself because I thought maybe speaking directly with someone would finally help. Instead, they hung up on me. I called again. And again. And again. I called SEVEN TIMES before someone finally answered and said they weren't sure what happened. At this point, it isn't even about the money or the inconvenience. It's about basic human decency. My father is someone's dad. He is a person who was exhausted, hungry, stranded, unable to communicate in English, and simply trying to get through an extremely difficult travel situation. He needed a little help. He needed someone to show some compassion. Instead, he was made to feel like he was a burden. I completely understand that flight cancellations and delays are not the hotel's fault. But how you treat someone when they are vulnerable and having a terrible day says everything about your customer service. This was an incredibly upsetting experience, and I would never recommend this hotel to anyone, especially someone traveling alone or someone who doesn't speak English. And after everything my father has been through today, my experience with United Airlines has also been extremely disappointing. He deserved so much better than this

Had to find a hotel in the area and opted for a relatively low price over luxury…read more Nothing too fancy here. Adequate internet, coffee down in the lobby, hot water in the shower, usual complimentary breakfast offerings. The location was convenient for my reasons to be in the area. The room was quiet and clean.

Very clean!!! Very friendly!!! We stayed two nights. Needed to pick family up from airport. Flight…read morewas delayed several times. Allowed us to use lobby and restrooms. Able to go and return and use lobby. Great Breakfast included.

I thoroughly enjoyed my time at this location. Everyone was very friendly and helpful from the…read morefront desk, housekeeping, maintenance, bartenders and Manager. Jen has an amazing group of individuals here. The 2 gentlemen on the night shift (forgive me for not remembering their names) were helpful. The young lady on the morning shift and the young lady that worked on the eveningyesterday Tiara are all terrific! Sebastian and Raquel at the bar. The room (727) was very cozy, clean and had a great view. However, during my stay there was an issue with the AC unit, but maintenance and Tiara (break) were able to get me relocated to a different room. They one was beautiful as well and had a tub. (Yay) The food at the bar was delicious, had the best Sweet Chilli Chicken Wings. I believe I got them 3 times while I was there, along with the Cesar Salad and A glass of Moscato! Had the best snacks and beverages for Happy Hour! The pool was warm, not too cold, not too hot and from 10pm - 11pm is adult only. I enjoyed my quiet swims! And not far from the Mall and other food options. All in all such a terrific experience! I will most definitely be back. Kudos!

Not all elevators were in operation and there was often a wait…read more It was also pretty difficult to get the widely-advertised made-to-order breakfast when the chef can't understand what you're saying. I waited in line a couple of mornings and watched several folks struggle to make themselves understood to the chef before I decided to forget it. Additionally, there were no dairy free options for milk or creamer. Our last night was one of limited sleep as the hotel staff allowed a raucous event to go on into the wee hours of the morning. See the pictures for more.