My partner and I visited this lounge on Feb. 18, 2019 and both of us were violently ill a few hours later. We ate from both the hot and cold buffets -- mashed potatoes and fish in a creamy sauce from the hot dishes and a few things from the salad bar.
We were at the lounge during a layover and the food there was the only food we had eaten all day. We caught our next flight after visiting Almost@Home Lounge and about four hours into the flight, we both started feeling sick. We were both sick for hours and could not continue our travels the next day. Instead, we had to book a hotel when we arrived at the next airport and stayed there to recover.
I will never return to Almost@Home Lounge and I advise everyone who does to be very careful about what they eat there.
We tried contacting them about the problem, but they refuse to believe it could have been their food that caused the food poisoning and will not compensate us for the lounge access passes.
Terrible customer service and a terrible experience in general. read more