Warning‼ Almighty THIEF!
Hired Almighty Movers, LLC over a month before my elderly mother needed to move out of her apartment. The estimate was higher than what Justin originally quoted, mostly good reviews (some 1-star reviews he claimed were fake) on Yelp & Google, & I neglected to check the BBB; Better Business Bureau.
He explained the price increase was due to"more packing involved than originally planned" - I presume he hadn't noticed upon first glance (I had sent photos previously & explained in detail what we'd need help with). He said he would "adjust the price accordingly", especially if more packing was taken care of, &/or some "materials were already there". He even offered an extra pick-up at my mother's local storage to move items from there.
I purchased 20 medium size boxes, a few large & small ones, packing materials, & boxed, gave away lots of items. True to his word, Justin lowered the price, & told me the price would go down the more was done prior to his arrival & to keep sending updates and photos.
Three mornings before my mother's move, lots more items had been packed, furniture picked up, but the price remained the same. I texted to ask if it would still go down, especially after more furniture was taken (that I knew people were coming for), & I had gotten more packing done. I let him know (again) all the things that would still need to be packed, providing photos & details, as before - all along the way as requested.
I had sent more updates, & Almighty Movers were scheduled to arrive in 3 days. We had phone calls all throughout. The price however didn't change from prior updates. In fact, there was no response.
A local mover (not available on our move out date), & an acquaintance of my mother's in town remarked that I was paying a premium for the move, & to make sure I wouldn't be charged extra on the day of the move. So I asked Justin what the quoted price included & whether there would be any additional costs, such as for supplies or packing still needed. I also asked if there was anything I should provide to make the move easier for Justin & his team. (I had already bought food & snacks to feed them.) No response.
The day before our move (3 days before my mother had to be out of her apartment), Justin texted that "...the main cost" were for travel costs, & that "only a small amount of packing & supplies" would "be included". To my surprised that included 10 medium size boxes, which I'd already told him more than once that I had plenty of.
I had relied on Justin's company to pack the rest of my mother's things, & his full text clearly indicated that it would not cover all of it.
Panicked I expressed my concern, called him (got his voicemail) & ask him to call me, so we could be on the same page. No response.
I texted him my concern about this & ask if I could still cancel & get my deposit back so I could hire another mover as I needed help with the rest of the packing & had relied on his moving service to cover that.
He responded saying he was "busy with another customer" & would get back to me "as soon as possible".
A few hours later he said he'd refund 1/2 my deposit as he'd already purchased packing supplies & set the day aside. I understood that & counter offered $100, knowing I would now pay a premium to have another mover come out to finish what his text clearly indicated they wouldn't do.
Ironically he referenced that 150 miles "were included" in the quote (which more than covered the distance. Of course I planned to cover gas & mileage.)
Justin said a few hundred more would "cover the whole move", & that the $700 was "non-refundable". I pointed out that this was never mentioned, or listed on the invoice. He told me to get other movers & that he would not respond to any further communication.
My mother's was now sitting next to me in tears.
A friend (who'd been privy to our conversations called him since he didn't call me back). He told her he would call me back, & that he would do the move, but he lied & didnt do either.
I begged him to come on texts & voicemails & do the move as we had agreed. No response.
Last minute moving help is crazy expensive. I'm sure Justin knew that.
Even if there was a misunderstanding, you call someone back.
I begged him to come, apologizing for whatever he perceived I might have misunderstood. All messages went to voicemail, which he never returned.
It's appalling to me that he could treat a customer like this when a move like this is already so stressful.
I only noticed after this that he had other 1-star reviews with people having similar issues, including on BBB. The 1-star reviews he claims are "fake" are NOT. (I contacted a couple of the people.)