This is one of the worst agents I have ever worked with. Over a years time I HAVE YET to receive a return call on a quote for adding cars and trucks to my policy. I asked for a commercial policy to add vehicles to it. They wrote one of the vin numbers on a sticky and put it on their desk "Their words" and left it there.
No return call.
So I called back 2 days later and asked what is going on and what's happening. I told him it's like pulling teeth to get somebody to call me back. They had no idea I called they have no idea where my personal information and Vin number of my vehicles were so apparently it's floating around the office. the business agent never returned my call. They said they would be back on Monday because of the holiday weekend for Thanksgiving.
Well now it's December 2 still have not received a phone call. This is not new this is been happening for a while now calling them them not calling back etc. etc..
Either they have people that have no idea what they're doing or are just lazy. Communication is a zero with each other. And if you want to add a policy, add some home insurance some extra insurance they're losing out on a lot of money just in return calls. I'm trying to get everything bundled together Sue, 1 insurance company I do have home insurance. I would like to add an even my wife's car onto our policy to get it together in one payment but it doesn't look like this is going to happen. So needless to say, I'm gonna be moving my policy to a new agent and possibly a new insurance company.
I've had this policy for years and I still have not spoken to Wesley McDowell once.
Garbage agent. read more
