I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My daughter had a set of new snow tires a little more than a year ago, and they started to cup on…read morethe outside front. This was on a brand new 2022 honda with suspension clean enough you could eat off it. The alignment was such that they quickly starting cupping and by the time she noticed it, it was enough to see the damage.... so damage was already done. Her 2022 Honda Civic should have been crazy easy to align and balance. I just bought a brand new top of the line set of rubber for $1,200 in March 2025, and my prior tires were worn with low tread but literally perfect, not a trace of wobble from 50-80mph, and not a trace of uneven wear. Literally not a trace of uneven wear. The new set had a significant wobble as soon as I left. I brought the vehicle back a couple weeks later they claimed to adj the balance and adjusted the alignment. The Ford Edge still wobbles, characteristic of a bad balance job, so it feels perfect up to 55 or so then it wobbles up to 75 then it feels like no wobble. So it is definitely not balanced. My front tire now has a road sound that is not crazy loud, but I can hear it, so it is not aligned or balanced or some mix thereof. The sound is characteristic of toe being off, I think. The car still wobbles around 55-70mph, so bad it makes papers in my truck violently shake. I then bought a gravity alignmment tool at Harbor Freight, and checked my wheels balance at home. And sure enough, two wheels were significantly out of balance. I took the ford edge immediately to a Ford Dealership and said nothing for history, just it shakes a tiny bit and had a road noise that should not be there, and they adjusted my alignment which was totally off. The dealership showed the before and after. Front wheels are supposed to barely turn to the inside, common knowledge. Not perfectly straight on and not barely to the outside. My front right was barely adjusted to go to the outside. The VIP tech did not understand alignments, and someone adjusted one wheel in the wrong direction. When TODD was at Topsham, this was a well run ship, I always had spot on alignments with Gary the tech at the time, and never ever had severe balance issues. The VIP when the manager was Todd was awesome. The VIP with no manager named Todd is not good. The new manager and techs are not trained to be expert, they do not perform at an expert level, and should not be advertises as professional, tires are really expensive and between Katies set and my new set, the techs incompetence is really costing us. We will be looking around to go elsewhere and will spread to word to avoid VIP for now in Topsham for seemingly shoddy work. the video shows 4 seconds slow highway speed on rt 196 in a section with no bumps, cracks or potholes, see how crazy the paper wiggles. Ugh. Very disappointed. Update, the front right wheel was a whopping 1oz off. No wonder it wobbled. This was after two visits in a row to have vip the new tires they put on, the second they balanced them one was 1oz off. Dan Foshays in Hallowell repaired it correctly w road test balancing and the youngest tech in that place looked like 40, their office (dan Foshays) had 25 sq feet of certifications included a thank you from the BBB.

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Went to have 2 tires mounted on rims on the car. They wanted $80+ to mount 2 tires! I recently had…read moreto remove the tires to do some brake work. Every lug was tightened differently. I had to use a 3 foot pipe on my breaker bar to remove 2 of them. THEIR HELP IS UNTRAINED/UNQUALIFIED. Beware..

Had an all around terrible experience. Came in for an oil change and a state inspection, and I was…read morefailed for a front link in my suspension. They wouldn't tell me how much it was going to cost to repair because it was the end of the day, even though they were the ones that moved my appointment an hour later. I took my car to another local shop for the repair and nothing was wrong with my suspension. VIP is total crap. I should have listened to everyone before, and I learned the hard way.

Bought wheels and snow tires from Tire Rack, and had them delivered to VIP Tires (they have an…read morearrangement with TireRack). Set up an appointment with VIP for a few days after the expected delivery. Tires/rims were ready to put on my car when I arrived at the shop. In and out in 30 minutes. Great service. As they requested, came back ~25 miles later to make sure the lug nuts were torqued appropriately. Quick, friendly service then, too.

I bought tires for my Mini Cooper S for more than ten years, and service and support have always…read morebeen great. Now I have an all-electric BMW 2021 i3S and can only use special Bridgestone tires that have to be special-ordered as they are only used on the 2014 to 2021 i3 series. The only gotcha is one right across all auto service today, and that is the labor shortage for qualified mechanics, so you need to book ahead, and this is most important at the times of the year when you need to swap back and forth to your winter snow tires.

Extremely satisfied with their customer service. They were timely in finishing their work on my…read morevehicle. They also took the time to explain what was not within the parameters of the manufacturers alignment and how they corrected it to put it back within specs. Very pleased with this company and in particular, the employees at this location. So happy we went there.

Top notch business!! Customer service was excellent! Was…read morerecommended by my daughter and they did not disappoint! I will definitely be returning to have some items they recommended, to be taken care of!

Service provided as described. Friendly customer service. Convenient location and clean waiting…read morearea.

It was 100 and degrees today when I was harassed in somewhat assaulted by a AAA driver and had to…read morecall the police in Cumberland Maine Then thereafter, they said they wouldn't tow my car after all, even though I have gold membership

I have been a member for 14 years and have always had a good experience, until recently! Like many…read moreof you I paid my annual dues by credit card via online auto -renewal, but when I had to change my card number my membership lapsed and when I called to renew i was set up as a new member. New members have to wait 3 days before they can use the service without incurring a 125 penalty for early use, and after being a paying member for 14 years I could not believe that management would not waive the fees, especially when I called to renew I hit the renewal (2) option and explained my situation. I even asked to speak to a membership manager but that was useless so the USMC vet had to pay the early use fee on veterans day after being a paying member for 14 years. All the Goodwill AAA had accumulated over the years has evaporated.... no common sense from a person god knows where. I'm sure legally they are fine, but I thought it was about Customer Service..... Take notice of what they do and validate Tim from Casco

Called the store about a flat tire and got same day service with a smile! Robert and Gage were…read moreamazing - super friendly and helpful. Being new to Maine, I had some questions about how to keep my vehicle in top shape in her new environment. They took the time to bring me up to speed, and even showed me different things on my truck to keep an eye on. Prices are fair, the service is outstanding - I can't say enough good things about this team. Highly recommend!

couldn't thank them enough they did such a great job with my truck. I'll be back again for sure.read more

Had my car for 2+ weeks then suddenly realized that they couldn't do the work. Idiots also…read moreaccidentally drained the transmission fluid instead of engine oil in my dads car, then proceeded to overfill the engine (because the oil wasn't actually drained), requiring it to be towed to a dealership to have the transmission fluid filled, but the overfilled engine shredded itself and the car was totaled. He won't post this because he feels bad, but 0/10 horrible service would not recommend.

My tire pressure light came on and finding a gas station with a tire pump isn't always a guarantee…read morein these little Maine towns. I happened upon this Discount Tire and I'm so grateful I did. The man behind the counter was incredibly kind. Welcoming, open hearted, and smiling the whole interaction. They didn't charge me for a thing, I tipped the man who pumped all my tires and in less than 10 minutes, I was on my way. Amazing service. I'd absolutely recommend this location to anyone in the area.

Everyone was very friendly and courteous. I didn't have to wait long for an answer and there was no…read morecharge.

A flat tire on my airstream Bambi travel trailer on the worst road construction miles if rt 1 was…read moreawful. But after my expensive good sand roadside assistance failed to find a dealer with my size tire. I turned to Good old triple Aaa plus which send someone out to put on a spare in no time. I traveled to this excellent tire shop not only did they order me new tires which arrived in two days just as they promised. In addition, they fixed a leaking front car tire that I have been to two separate tire repair shops to fix. Finally, this shop competent staff got the problem solved and showed me the shoddy patch jobs done by my Toyota and another tire shop in Maine. Excellent friendly kind and most importantly competent hardworking staff I couldn't recommend them more highly if I tried. I'm feeling much safer since my visit to this tire shop. Thanks for everything