The ladies there are great! super friendly and help out so much! I was able to save so much with my auto and home policy. I wish my old agent was detailed like them. read more

My experience with Allstate has been less than pleasant. As a first-time home buyer i had a home mortgage insurance company i was happy with but i got a call from one of Nicks agents Rueben who convinced me to bundle my car and homeowners' insurance. After speaking with Reueben I decided to switch but later that evening I had spoken to my husband who stated he didn't want Allstate as our homeowners insurance policy so i had sent over an email to the team expressing my concerns. Reuben called me the next day to ask me about my email and why i wanted to cancel policy and after about 45 minutes on the phone we decided to keep the policy because the bundle is where i got the discount. So getting off the phone i thought i was in GOOD HANDS with my new allstate policy and in fact Reueben never went and let the team know that i did not want to cancel the homeowner's policy, and 2 months lapsed that I did not know he had not done what he is supposed to do. NOW the policy is ri-instated at a higher cost, and my homeowners lapsed for 2 months so now i owe money to that. The customer service i have received has been horrible, they are not willing to accept their agents mistake and as a new customer it has left a terrible flavor in my mouth. I would not recommend these agents, i feel like i was lied to, tricked into a policy and weaseled into something that was not beneficial for me. This office should be embarrassed by the way they have done business, and i do NO recommend Nick Taylors TEAM as i have been lied to and misled. When i asked about the recorded calls you are on with the agent they can't seem to find them now?? they whole experience with allstate has been SHADY. I will be switching companies as soon as i can figure this out. Learn from me and dont be taken for a fool by these agents. read more