We have happily used Michelle and her staff for several years. Anything we have requested from them takes them no more than 24 hrs to respond. Her staff is amazing! read more

As a 23 year customer - I have had a similar experience as to the earlier feedback - Michelle has been largely unresponsive after two significant events- a Hail claim in 2016 and an 2X auto policy increase recently without advance notice or an actual accident event. My chief complaint is the staffs disregard to take responsibility or act on behalf of my concerns. The Hail homeowners & auto claim took 6 months to resolve after Allstate initially offered only 60% of the cost that we eventually settled on. In this event alone I witnessed getting handed off to 4 different adjusters , including one Allstate adjuster whom the auto repair facility stated was incompetent. If you are considering a new Agent- I would stay away from Michelle and her staff and to some extent Allstate . I have since moved some coverage to Liberty and Progressive with much more responsive agents. Respectfully submitted read more

First off, I understand there is not an overwhelming majority of people who flock to Yelp to post positive reviews. I am aware of this, and try to balance and "bite my tongue" at times when I feel it isn't a "fight worth, fighting". I've been a customer with this office for 5+ years after the purchase of our first Colorado home. Our insurance in the past was Allstate and when we arrived here we simply made the easiest choice to stay with a known quantity. My complain today is not with the company itself, but Michelle McRae. It may be unfounded or not valid for me as a customer to have, as explained to me by the Office Staff (they have great customer service rating....etc), but I feel completely disconnected and seeking better service from this office. We have had a few claims (hail mostly), and have had some not covered issues. For the hail issues we have never felt like the process has taken too long or was convoluted to the point of confusion. However, each claim and identification that a claim was not covered we felt it was a prime time for our local agent, the voice of Allstate to contact us, reassure us and support us during the process. We have never uttered or spoken a word with Michelle, each conversation with the office staff has been clear, concise, clinical, but most importantly prompted by a call from us, even during the periods we have had an active claim. We auto renew, and have not made the best choice in not contacting them to have them explain our coverage, for this we are at fault (we've called a couple agencies and they have expressed a concern with a gap in coverage). However, today is a day we experienced another loss, and in our state of confusion and panic (is this covered, is it not) we reached out again to talk with Michelle our agent (not Michelle's staff) for reassurance. Today we received a call from her office but not our agent. The staff was quick to point out that she indeed makes calls, and can't get to everyone (even within 5 years), that the office has great customer service and we have a great policy. However, this may be an unfair expectation, but I talk with our mortgage agent, our financial advisors, health care insurance providers directly, maybe not on every occasion but we feel like we are "taken care of". Ultimately, If you have made it this far into this complaint, we feel lost, and scared that if the wind blows the wrong way, or if something happens we may not be covered. If Michelle is reading this, we'd love a call, explain why we stick with you, our agent. Otherwise, if anyone else is looking for a customer, let us know! **EDIT** Spoke with Michelle today, the conversation was extremely helpful in discovering the benefits of our policy, and we are now comfortable with our coverage and the office. We will take her up on visiting the office to discuss changes to our policy. read more

Wow, amazing service. Never knew an insurance person to care so much! Love this lady and her staff!!!!