I've been with Mark and Allstate for many, many years and I couldn't be more satisfied. Being in the real estate industry, I'm very careful who I recommend for insurance. Time and time again, everyone I've recommended to Mark for their insurance needs have been very happy. He's a local business member who truly cares about his client's well-being as well as the local communities he serves. read more

Allstate Insurance: Mark Yang - Got my motorcycle insurance! - Home & Rental Insurance Near Me - Seattle, Washington

I've worked with Mark for many years now, and have always valued his personable attitude and expertise in finding the right coverage for me. If you would like an agent who is not here to oversell to you and provide the best recommendations, I recommend him! read more

Started with Allstate back in NY and when we arrived in Seattle 10 years ago just picked the nearest office to our home. Have not regretted one minute. Mark is super helpful with all our questions & quick to respond as was Catherine. Have now steered our sons in their direction. I truly feel in good hands with Allstate. read more

It is difficult to fully convey the depth of my dissatisfaction with Allstate insurance agent Mark Yang, but I will do my best to describe his failure at providing me with appropriate service or coverage.   I became a client of Mr. Yang when he purchased the agency from Cathy Darracott .  Because she had been a superb and attentive agent, I believed that these qualities would be transferred to Mr. Yang.  I couldn't have been more wrong.  For the many years he serviced my account, he made numerous errors with regard to the type of coverage I needed, as well as the category in which I should have been placed as a customer in good standing.  The error he made in classifying me as a high risk insured, when I am actually a preferred customer, caused me to be charged excessive amounts for inferior coverage.  Mr. Yang even allowed me to pay a high premium on a car I own that is valued at less than the one-year cost of coverage.  The car, valued at barely $10,000 (which is currently not even drivable) cost over  $6,000 for half the year of coverage.    This is only the tip of the iceberg of what I feel to be his gross negligence as an agent.  Additionally, he listed me as the primary occupant of homes I own, but in which I do not live.  This, of course, carried with it a higher cost.  He under-insured my high-end valuables, at one point telling me that a piece of jewelry was not covered when, in fact, it was.  He charged me multiple times for the same coverage on various policies, and he at no point reviewed my policies or coverage to ensure that he was quoting me the best rates and coverage.  In essence, I have been under-insured and overcharged.  Now, perhaps one might think it was my responsibility to demand due diligence and make sure I had the best coverage.  However, an insurance agent is someone that a client is supposed to be able to trust and depend on to serve their best interests as a loyal customer.  My agent, Mark Yang did not research my coverage or needs to provide the best policy, suited to those needs. In fact, he never spoke to me or met with me to gain a clear understanding of my insurance requirements.  Instead, I feel he took advantage of my trust and heaped inflated charges on me.  Even if his actions were not nefarious, they were certainly needless.   After having lost thousands of dollars in improper charges, discovering that my policies are inadequate, and being told that my valuables are not covered, I am determined to never again accept such poor service or representation.  I am also making my experience known for the benefit of those who might otherwise suffer the same loss and disappointment resulting from gross negligence on the part of their agent.  Save yourself time, money, and headaches.  Find an agent who will make the effort to provide you with the best coverage at the best cost.   Disgruntled and disappointed, read more

Mark Yang has been very helpful as I've made the switch to Allstate for my homeowners and car insurance. He has been readily available to answer my questions over phone and email. It's wonderful to have him as an informed, consistent point of contact. It's so much better than having to call a corporate number, navigate an automated system, and talk to someone different every time. read more

Mark Yang is a person who you can trust will look out for your best interest. He is a person of integrity and cares about his clients. I have known Mark for many years, and he is always a person I call upon first for any type of insurance needs. read more

I never write reviews but my experience with Mark and his team warranted sharing my experience with a anyone shopping and looking for insurance. I made the switch to Mark Yang / Allstate back in 2017. The difference in the level of service from my last insurer (who was supposed to be on my side) deserves my 5 stars. Soon after I got my policy (and my new house) my entire fence came down in a wind storm. My first call was to Mark. He walked me through the claims process and within 24 hours Allstate had deposited funds into my checking account. All it took was a few pictures and a few answered questions and I was able to start building my new fence. Since 2017 I have referred Mark to many of my friends, family, and clients - most of which chose to switch to Allstate. So far, it's been a great move and I have since included an umbrella insurance policy to my auto, home and boat policies. Call Mark and his team. They will take care of you and make you feel valued as a customer. Unlike my last insurance company where I had to wait 45 minutes and walk thru 13 prompts which I had to state everything twice bc the robot on the other end couldn't understand just to talk with a live person. read more

After twenty years of loyalty to Allstate for my insurance needs, I can definitely say that my experience with Mark's agency drove me far, far away from anything Allstate. Their complete lack of accountability for poor communication was impressive, and the "it's not my problem" attitude that Dustin describes above is a real thing. What's crazy is that Mark and Cathy Darracott assigned themselves to my account as local agents about 18 months ago, not my choice, but didn't see any problem with it at the time. I couldn't have been more wrong about that. Twenty years of business with Allstate with no issues, no accidents, then my account gets picked up by Mark's office to start the downward spiral. Multiple unnecessary policy changes, incorrect withdraws from my checking account, and just a plain rude attitude. On multiple occasions, Mark tried to sell more insurance without addressing concerns with my existing policy. It's a shame, really, because I've never written a negative review like this...ever. In fact, the last review I wrote was actually solicited by Cathy (Mark's associate), encouraging me to give them a five star review on google and another site. Amazing. When I went to Mark's Allstate page today, there were over 30 high rating reviews, with shockingly no negative ones. Don't worry, Allstate explained why in their Online Review Policy which states, "Allstate is dedicated to publishing the customer feedback we receive. This policy applies to agent reviews submitted by customers through the GetFiveStars platform. Hahaha, the "GetFiveStars" platform, dedicated to full disclosure 50% of the time. I hope Mark and Cathy don't waste their time replying to this message, save that for the remaining customers. I already switched to another Insurance company and now I have adopted Mark's "I don't care" attitude regarding my old policy. read more

Can you rate with negative stars? This is as much about Allstate and insurance as it is about Mark and his office. I have had Allstate for my two cars and new home, no claims, no tickets or accidents. My rates have gone up but I stayed with them because I was lazy to look for other insurances. Recently I have detected a problem with my home. When I spoke with Mark the first time he said it isn't Allstate's problem. The second time I asked him about it he emailed me the following "Allstate will most likely not cover that scenario since it was not a sudden loss caused by a peril like lightning, as one such example. You can always file a claim; however, the policy that you have will remove the 20% claim free discount as well as add a surcharge whether Allstate pays out or not." What a joke of an agent, a company and an industry. read more

If you want the run-a-round by almost total incompetence this is the place for you. Mark is unable or unwilling to give you a straight answer on anything that has to do with renters insurance or your auto policy. The bait-and-switch tactics, which seem to be the status quo at Mark Yang's office, are too lengthy to go into detail here, but the second time it happened I knew I had to get insurance somewhere else. I have a new policy with a competitor with the same coverages for a third of the price and no misinformation. read more

I have been quite ignorant in insurance area but then Mark helped me to save big money for even more inclusive coverage. It is a great feeling that I am fully protected and being helped by professional who knows what he is doing. Getting a reward check from safe driving was a pleasant surprise! read more

Mark Yang's insurance agency has served our family extraordinarily well. With Mark's guidance, we identified gaps in our insurance coverage and then made prudent and affordable decisions with Mark's help to close those gaps. Mark made the process of starting with Allstate very easy and he seamlessly got all of our materials in order so that switching to his group from multiple other insurance companies was not a hassle. Mark is very personable and easy to relate to, and he is incredibly professional and an expert in his insurance field. I hate thinking about insurance, so it is wonderful to know that Mark and his team are thinking about it for us. read more

I'm very happy with Mark Yang and his team, personalized service, competitive rates, advice, fast response when I needed help. I highly recommend them. read more

Absolutely outstanding company to have managing, controlling, and looking out for your family's best interest!! Had been with this company before Mark transitioned on as a partner and used to work directly with Cathy but recently worked with Mark to make a lot of insurance changes. Buying a new house and moving towns so new homeowners insurance, and adding a commuter car, as well as some other insurance needs things. Mark was stellar in professionalism and customer service. I felt that he was genuine right off the bat, and he just has that perfect balance of providing exceptional service for my family and showing that he actually cares for his clients! I could tell that Mark is very seasoned in this profession, has a open perspective and can see and discuss out of the box ideas, and was willing to do whatever it took to find the right coverage for my family that we could afford. Mark never tried to rush me off the phone or oversell me on things my family does not need. He was very respectful of how busy I am as a mom of three small kids, a working mom, and a mom trying to run a household as cost efficiently and effectively as possible. Mark even took a little time to try and get to know me and my family on a personal level since he had not worked with us since the day we joined this Allstate firm 8+ years ago. I was actually considering shopping insurance options due to how many changes we were making to our multiple policies however after speaking with Mark my faith was renewed that our family really is in the best hands with his firm! I would highly recommend Mark and his firm to anyone I know! He won't waste your time and will have your family's best interests in mind. Thank you Mark and team!!! read more