i would give 0 stars if i could. i agree with another reviewer, john luzzo is worthless. i asked him to review my policy since it went up so much since last year and after 2 weeks, i had to call him to follow up. i purposely called him because my policy would renew in a couple weeks. i never heard from him, so i called him (my payment now due in 3 days) he never reviewed it when i questioned why it went up he raised his voice, yelled at me,! yes, this is no lie. that it wasnt his fault! this is what i deserve after 50+ years with allstate. i didn't choose him. i am a retired rn and not uneducated and i expect respect and courteous answers to my questions, not to be yelled at definitely am disappointed in allstate i have terminated my auto and homeowner policies and will definitely not refer anyone i know to him or allstate read more