I am new in town and found myself in need of homeowners insurance. I called Scott, he called me…read moreright back. I went to his office and found him to be extremely knowledgable, personable and professional. Due to his in-depth knowledge of insurance, he had a policy written up for me at a good price in less than 1/2 hour. Thank you Scott!

I had heard a lot about an online insurance company and out of curiosity I went to see how my State…read moreFarm insurance compared. The rates and coverage that I am receiving from State Farm are better and far surpassed what the online brokerage could offer. Also, the online brokerage farmed out my information to other companies, and they also fell short. I'm thankful for the local office in my town of Bend, Oregon.

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

Good customer service! Great interest rate on my new car loan! Very helpful when answering all my…read morequestions.

Worked with Jordan to create a retirement strategy and also plan for college for my newborn. He was…read moreextremely helpful, and I know I will be contacting him often regarding my financial needs.

Met with Jordan to review current retirement savings and discuss goals for long term savings and…read moreretirement investments. Jordan was very knowledgeable and answered the many questions I had on what I'm currently doing and ways to improve. It was good to have an open and honest conversation about personal finance, as well as plan for the future. I would definitely recommend Jordan and Edward Jones as a financial advisor.

I had two CDs maturing on different dates. I left a message and received a call a short time later…read more I was able to renew the CDs by phone. Many thanks to Kelly for her excellent service.

!!! Don't make an appointment here unless you want to waste your time. The woman that took my…read moreappointment was extremely short w/ me & made it feel like she needed to rush me in&out. Keep in mind there was not a single customer in that entire building during my appointment at 10am. -She gave me ZERO information on what I needed and did not even give me the time to explain everything I wanted to handle. We sat down for probably less than 30 seconds... -Who wants to waste there time with crap customer service... I made an appointment to get help & she didn't do a single thing to help me. I wish I would've never gone.

I'm sure it's a great branch, but i came here to say that they need to update their hours. They're…read morelisted as being open from 9-1 on Saturdays so I went there at noon to find them closed with a sign on the door saying they're closed on weekends now. Inconvenient, especially if you have to take Uber to get around.

The costumer service at this branch is non existent. I have called ahead more than once to try to…read moreget help from someone willing to put on an N95 mask. They refused to provide a service unless I went to the Franklin branch in person. Finally one nice man said he would so I went down with a new mask for him and I wore one. When I got there the branch manager would not allow him to do it. She was once again rude and unsympathetic, though she had no idea what my reasons were. It was a simple request and I have had our money with them for over 30 years. Go elsewhere.

We were looking for an insurance agent and we found a friend! We have a growing family and three…read moregrowing businesses and have used Charles at People's Insurance exclusively since we found him. He will take care of you and whatever you need to insure.

Extremely unprofessional and rude. No customer service skills whatsoever. They use profanity and…read moretalk way too long about their own personal lives that has nothing to do with the problem they were addressed with. You will go through a number of their employees to hear the same excuses with 0 actual help.