Geoff Carlson is an incredible agent. Paula is always available to help and follow up with us on…read morequestions we may have. We appreciate everything they do to help us when we need them.

The team at the Geoff Carlson State Farm Insurance Agency really cares about my family and our…read moreinsurance needs. Unfortunately, we had a claim for a fire and they checked in with me through each step of the claims process. The level of genuine concern, attention to detail and customer service is unparalleled. I have trusted them with my insurance needs for more than a decade and love having the backing of a first-rate insurer coupled with the great service provided by a first-rate local agent. Give Paula, Geoff or Sarah a call and have them provide a quote for your insurance needs...they will take great care of you!

worst customer service I've ever had left at least 20 voicemails and sent 15 emails not one…read moreresponse. calling 800 goes to a call center that is not a ins company employee and can't do a fucking thing for you. agents don't answer the phone after filing claims

i just want to say Felicia was amazing overall . She tried to the best of her abilities to work…read morewith me through such a hard and shocking time. We ended up getting the problem resolved and now everything is back to its normal pace !

Mrs. Hunter is a wonderful agent! I had to have a windshield replaced on my wife's SUV and she made…read moreit very easy to get done. The windshield was very expensive and needed approval for OEM parts and she was more than helpful in facilitating the repair. I am thankful to have an agent that's willing to go the extra mile!

Spoke with the corporate office of Statefarm and they were very helpful. The whole issue has been…read moreresolved by them and I will be with another agent (only for rental, auto insurance is with another insurer). Thankfully, Charisse is a franchisee of a larger corporation that values customer satisfaction. Very thankful for the account specialist who was able to resolve this issue with excellent service.

I worked with Johnelle Floyd at this agency. Excellent customer service. Knowledgeable, thorough,…read morepatient and extremely helpful. I highly recommend their service.

I joined Shametria Dixon State Farm Agency in June 2018. I currently have renters and two vehicles…read more insured. The agents are very professional and responsive to any questions or concerns I may have regarding my policies.  The best part is the Awesome rate. I would definitely recommend this agency to anyone. Why wait, call them today! ~T. Salley

Purchased a home through First Chance in middle of June, and the process couldn't have gone…read moresmoother. He answered all my questions, kept me informed through the whole process, and made sure I knew where we were up to the closing date. When the day of closing arrived, there were no surprises and the numbers were what we had talked about and agreed on. An excellent experience from start to finish!

Al is the best guy on the planet and really knows his stuff! He has gone above and beyond and…read moreanswers the phone EVERY time I call him. Got me a great rate and I had serious credit issues too! He is a true professional and make me extremely comfortable and confident that my loan was taken care of. Highly recommend him if you need FHA!

I had Insurance with Andy for many years, home and cars. Several years ago we had a hail storm and…read moreI thought my roof was damaged, an agent came out and said it wasn't damaged it was just old. My roof was the same age and the neighbors on either side of me. Each of them had different insurance companies and they both got new roofs!! Funny how the hail damaged people on either side of me but not me....I have since changed companies and am saving about $1300 per year. Happy now, but I did have to pay for my new roof.

When I clicked on 5 stars, yelp said "Woohoo! As good as it gets!" and I can truly say that…read moredescribes Andy Jabaley State Farm Agency! My family has used Andy Jabaley's agency since he first started with State Farm. Since day one, Andy and his staff has managed our life insurance, boat, house and cars policies. We haven't always been the easiest customer (think teenage boy drivers, think boat sinking ), but I can't once think of Andy providing anything but patience and sound advice no matter what challenge we faced. When my kids each turned 16, Andy sat them down and talked about being safe drivers and gave them his card in case of an emergency! It's that kind of service that sets Andy and his office apart from the other agents I've had in the past. Whether it's retirement, life care, insurance or a reference to one of his many contacts... Andy is the best agent you will find. My family and I will be with him as long as he's willing to take care of our needs. I recommend you give him a call!

I use Gena Trust for my residential home insurance. What I appreciate most about her & Ryan are…read moretheir prompt responses, thorough answers to my questions and openness to simply helping out. I was recently rear-ended by someone and both me and the at-fault driver were insured by GEICO. I was experiencing serious challenges dealing with GEICO and since the policy was due for renewal, decided to shop around. While on the phone with Ryan, I sounded him out on my GEICO situation. He patiently heard me out and was a useful sounding board with great advice. While there's always a business interest at stake, at no time in our conversation did it turn into a direct Farmers sales pitch - even though GEICO-bashing could easily have been a path of least resistance. So thank you, Ryan - your willingness to engage substantively with this client outside a direct sales context is what earns this review. In the end, I renewed my auto policy with GEICO. Why, you might ask. Firstly, they sorted out my claim - after jumping through several hoops. Secondly, I'm a price-sensitive shopper, and for an apples-to-apples policy on my specific scenario, GEICO delivered the better-priced premiums. The tradeoff is clear as day though. GEICO may save you money, but it's a pain dealing with them. If you prefer a more personalized relationship with your insurance agent; or you have more complicated needs whereby that human interface helps, you may find the higher Farmers premiums worthwhile. If so, I can say a great example of such a person-to-person team is the Gena Trust team.

Gena and her staff are excellent! They are one of the best agencies in the state because they…read morereally care about their clients! Looking forward to a long term relationship with her agency!

These agents sound extremely helpful, but I want to warn you about the experience you'll have when…read moreyou need your insurance company most. The whole ordeal of processing a claim is more than a nightmare. I was hit in Atlanta by a Nationwide customer (I live in Marietta). Their client was found liable, but the company's customer experience and the lengths they go to nickel and dime you is insane. We tried to get ahold of our adjuster after the wreck. We never heard back and left two messages on his voicemail. He eventually called back, after 8 pm, and yelled at us for at least 15 minutes (I started timing it) because we left a second message after never hearing from him. After taking our statements he told us we had to move our car from the tow lot within 24 hours because Nationwide will charge you holding fees after three days. He then yelled at us again when we tried to clarify where the car needed to be towed. With no ability to get ahold of our adjuster, I set up to have the car towed from the lot (it was totaled and couldn't be driven). Nationwide hadn't looked at the car yet because they assigned it to someone on vacation and after much pressing and being literally yelled at with a raised voice for over 20 minutes, I found someone at Nationwide who said he'd help get the car looked at and towed to the Nationwide site. Long story short, over a week after our accident, the tow yard let us know that the car was being considered abandoned because Nationwide never showed up despite their promises (we were also told we were being charged). We also had to send our adjusters the police report and other things to facilitate the process because they weren't working on our claim. Basically, the company did everything in its power to delay looking at our only car and told us they wouldn't pay for rental expenses. We still have not been reimbursed for travel expenses from the accident home even though the Nationwide wreck line told us we would be if their client was found at fault. As you can imagine, the Uber cost was high coming out of Atlanta to Northern Georgia. So here we are, no car, paying for a rental even though they accepted liability. They use CCC which undervalues your car. For example, the comps they used had over 50k more miles than our car and didn't include our Special Edition features. When you try to send comps, they ignore them. We have been without a car for over a month, have been given prices for cars that don't match ours, and have been yelled at multiple times. Also, I've spent at least three hours per day for a month dealing with Nationwide representatives, only to get my property and health valued at next to nothing. You also have to work with them on Pacific Tine since they are all in AZ, meaning a lot of work time is eaten up. I am still struggling with health-related issues from the accident (which makes all the yelling even worse). Also, they don't accept Bluebook values. They don't accept similar cars unless they come from CCC, whose compatible vehicles aren't even on car lots - we called the lots to see if we could buy the cars. If you have special features, forget it. They are valued at nothing. We had less than 1k miles on brand new tires. We spent $700 and they offered us $25 because our tires were in exceptional condition. Good luck collecting fees for taxes or added value for things like AWD or special edition features because apparently it doesn't snow enough in Atlanta to make those valuable. Nationwide is not on your side. Use this insurance at your own risk. You won't be covered and they will undervalue your time, health and property.

Ric Frost runs this office and he is the best. I have worked with many insurance companie and…read moreagents and we have been very pleased with Nationwide and extremely happy with Ric as our agent. He is very buttoned up plus has a great sense of humor.