November 24th @ 6:00pm I just spoke with Joy at Wanessa…read moreInsurance. She was very professional and friendly. She genuinely seemed concerned about the issue at had. I just want to give Joy a shout out

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

Integrity, honesty, insight... hard to believe there are still insurance agents who hold firm to…read morethese values! I called Vlad's office because I was unsure about how my current insurance agent's office was handling our affairs. Vlad graciously took the time to thoroughly talk through my concerns and our family's situation, gave valuable insight into the insurance landscape, and encouraged me to share my concerns directly with my current agent so they can use the challenges we faced as training opportunities for their team. He cared for my concerns and invested time in understanding the situation as if I was his own client, while also caring for my own agent and the individuals on their team.... What a blessing to receive genuine help and insight, and to witness such integrity!

Teresa is so personable and helpful. The price offered to me for car insurance was less than half…read moreof what a State Farm offered me that was based in Carlsbad.

I'm back with another 5-star update because Mark continues to deliver outstanding service year…read moreafter year. I recently purchased a new vehicle and needed my insurance updated before heading to the dealership. I reached out to Mark, and just like every other time, he came through instantly. Within minutes, my policy was updated, proof of coverage was sent, and everything was squared away so I could pick up my car without any delay or stress. What I appreciated most was how fast and smooth the whole process was -- literally one message to Mark and he handled the rest. Great communication, no back-and-forth, no waiting, just results. It's exactly the kind of reliability that's hard to find these days. This second experience just confirms what I already knew: Mark doesn't just set the bar high, he maintains it. If you want an agent who is responsive, efficient, and truly on top of things, Mark is that guy. Still A+ service -- and now proven again over time

Mark is the best. He guided me through every step of my auto insurance need. If you are looking for…read moreyour auto insurance, you should go with Mark. Highly recommended

That one star rating is actually negative 100 stars. Listen to this! I called Geico and instead of…read moregetting them....I got a scammer! From just telling him my name he was able to pull up my information and actually told me all the vehicles on my policy, years, makes, models and VIN. He asked what I needed to do and I told him I need to remove a car from my policy. He told me he did everything I asked. He then charged my credit card $200+ and after hanging up with him I checked my card and saw the charges were not from Geico so I called another number for them and after many calls got a human on the line. The agent told me that it was indeed a scammer. She told me that their system is hacked and that there are scammers in it 24/7 and although they constantly combat this...they can never get rid of them entirely. I asked her to look closely at my policy as he made changes and asked her to make sure everything was ok. She said he (scammers ) did all the changes correctly! WHAT!! I asked could he go in and simply cancel insurance on a policyholder if he wanted and SHE SAID HE COULD! And if he did and I got into an accident.....that I would not be covered!! WHAT! This is a MAJOR PROBLEM GEICO!! This is 100% true and they can and should contact me immediately. You have my number....Im sick of trying to call you! CAL ME IMMEDIATELY! FIX THIS ISSUE ASAP!!

I guess most people only leave a review on the GEICO Yelp site when they have a bad experience. We…read morehave had GEICO for our auto, renters and Umbrella coverage for the past 12 years. Have never had an issue with claims, in fact I have always been pleasantly surprised on how efficient GEICO has been in processing and taking care of us with any claim we have submitted. Prices are fair for California and we demand good coverage. Warren Buffett owns the company so they have sufficient funds behind them. Pretty much everything is done online and at our convenience. I carry a hundred dollar comprehensive insurance deductible which if I repair 1 broken windshield it pays for itself for the next 10 years. That is a bit of information I pass on to most people is to compare rates on comprehensive insurance premiums $100 deductible vs $500 deductible. The difference is marginal and 1 claim covers the extra costs of premiums for 10 years or more. We are happy customers of GEICO and I felt it only appropriate to leave a good review amongst the several negative reviews left by people that seem to only use Yelp to bad mouth a business.

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

I had been with Wawanesa Insurance for almost 10 years. After a horrible experience and always…read morebeing pushed from one adjuster to another with tons of paperwork. I finally realized - I DESERVE BETTER - I needed a new insurance carrier. So I spent the better half of the last week in February looking for a new insurance company to cover my home, property and car. Want to know why I choose Francy's Team and State Farm?!? The absolute best service!!!!!!!! Being able to go to my agents office, for them to know who I am with no question, joke about where we are from and what we love, makes it feel like family. I have a team that cares about me and wants to make sure I am protected. Chris McMurry was so kind and helpful to me while I was deciding on a new carrier. Because of his level of service & honesty with me, I chose State Farm over others. You can't go wrong with this team and I have already been referring my closest friends to this agency office!!! You rock Team Francy!!!!!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

I was first introduced to Lilly of First Express Insurance Agency by my dad last year when I was…read moreshopping around for home insurance for my house. She was super easy to deal with and gave me the most competitive rates for the coverage I was looking for. I ended going with her out of the 4 agents my dad referred me to and got my home insurance through Mercury. Fast forward to these past two weeks, I've been shopping for a new car insurance as my current insurance is raising the rates by almost $400 for this next year. I shopped around online, and was looking at Geico and Wawanesa, as they had the cheapest rates when I suddenly remembered that most companies have multi-policy discounts. I immediately reached out to Lilly to see if she could help me and she worked with me to obtain all the information necessary to give me an accurate quote. She even went above and beyond to see if she could get approval from her admin for a career discount. Unfortunately, I didn't qualify for that specific discount, but the rate I got from her was still the most competitive. Needless to say, I highly recommend Lilly for her quick, efficient, and highly professional work!

From the owner: We are the one stop shop for all of your insurance needs.  Our mission is to provide quality…read moreproducts and services are very reasonable prices. First Express Insurance Agency has been your dedicated insurance agency, serving the community of Orange County since 2000. As your local source for insurance services and solutions, our entire staff prides itself on offering personalized and responsive customer support to our customers throughout the Orange County area. At First Express Insurance Agency, our ultimate goal is to create lasting relationships with each of our clients so that we may continue providing excellent service for many years to come. Our experienced staff members can outfit you with tailored solutions for your auto, home, and business insurance requirements and personalize each insurance product to your specific individual needs while providing competitive rates for our valued clients.

Having a AAA membership is a must have! Over the years I have used their services multiple times…read more Their roadside service is dependable and a comfort to know you make one call and service shows up wherever you are. Dead batteries, locked keys in the car, and many tows. I've had to have cars towed several times. Once from the side of the busy 163 freeway. Once from Monrovia to the local Acura dealer. We also use their DMV services, which is so convenient. Big thumbs up for this service! We have used their travel agents too. I prefer using their travel agent in the Murrieta location, who doesn't have an attitude. I guess that's the reason for four stars versus five stars. Otherwise, I don't have any complaints about the service at this Temecula location

I love this location. All the employees are so nice. I was there to register two of my cars and…read morethey helped me right away. I was there in and out in less than 10 minutes. I highly recommend this office.

I was initially referred to Sully by one of the realtors I work with. Sully did such an…read moreoutstanding job I ended up having Sully provide me with a quote for our home and sure enough made the switch from St@34 F@&m to Purely Insurance Solutions. I am so happy that I did! Sully is easy to get hold of and Sully provides me with solutions that fit our needs. I continue to use Sully and refer him to all my clients because I know I can always count on Sully to give me a good quote and provide me with excellent service!

I have been with Purely Insurance for over 10yrs! We have worked with Nicole and she has been…read moreamazing. Very responsive, and overall a pleasure

I was with Progressive Insurance for a little over 11 years…read more Anyways, There Customer Service is Excellent. But when you are being Billed Over $800 every 6 months, and I was being billed $350 when I started, I decided to look around and found Allstate for a little over 300 every 6 months Your Allstate agency is Chad Luitwieler (562) 691-9175. I called Progressive Insurance to get a retroactive refund for a policy that had started about a month prior. Well, I keep calling and sending emails, and all they do is ask for this, ask for that, ETC. from cledocs@commercial.progressive All for maybe half of what I Had Paid, that's all. Charlie Gonzales is Disappointed as a former loyal Progressive Insuree for years. A former loyal progressive customer is given the runaround. And Maybe Your Next? Maybe, By The End of this month or next month I will; get a partial refund??? The Progressive Insurance Saga Continues. Carlos Gonzalez, San Diego.

Absolutely terrible- I was sitting at stop light and rear-ended by another driver who was insured…read moreby progressive insurance. After almost 6 months of phone calls and getting sent to a collection agency, I finally had to pay $978 out of my own pocket when progressive refused to cover all the costs from the rental car I was driving even though they were the insurers of the driver that hit me. They would just rather make excuses then do the right thing. I did nothing wrong and it cost me almost $1000. Thank you so much progressive