This is literally the worst insurance company I have ever dealt with. In the beginning I paid a…read moredownpayment and then two weeks later was notified that another payment was due. This was not told to me at all in the beginning. Who has over $1000 in one month for car insurance. I was made aware that if I waited two more weeks then I would be charged a late fee every single month which I had no choice but to pay every single month totaling an additional $60 to the life of my policy. I was then told there was nothing that could be done and nobody could change the continuous late fees. Now fast forward to the end of the 6 month policy. I paid two weeks ago and was not even notified of the fact that if I do not pay to renew now I am without insurance. If I could give them zero stars I would!!

I love how they explain all the different options available in an auto insurance policy. There are…read moredifferent types of full coverage and I love how they took the time to explain it. Most companies don't. Would definitely recommend.

Like a good neighbor isn't just a slogan with Ron. It's a way of life. Ron has represented my…read morefamily as it has grown and changed. I called him this morning as my daughter was standing in line at the DMV to transfer title on a car. I'm sure he had a busy morning planned, but that didn't stop him from dropping everything to focus on our needs and within 30 minutes he contacted an underwriter and secured an insurance policy just as my daughter step forward to transfer title. Ron I can't thank you enough. If you're looking for someone with your needs in mind Ron Reeves is your man.

Very easy to work with. Switched insurance companies and he made it so easy and cut our premium…read morequite a bit . Highly recommend

Switched from AAA to ALL-State and saved $450.00 Amazing how much I was overpaying for less…read morecoverage. Veronica was so kind to check up and welcome me to the local All-State Franklin office as well as Amanda and Melissa from Shelbyville where I originally signed up. They spent so much time answering all my questions and making me feel welcome. So nice to know agents that care are still out there. Never got returned phone calls or emails from AAA. Give them a call today and see if they can save you money... Thanks again, Melissa, Amanda, and Veronica!

I recently got introduced to Farm Bureau Insurance through some co-workers. I was pleasantly…read moresurprised on the quotes I received. Richard Lambert at this location offers great customer service. He was very responsive to my emails and he understood my needs. I went ahead and switched my homeowners and auto policies over to Farm Bureau. I would highly recommend you contacting Richard to see what he can do for you.

I called a number for H & R Block thinking I was calling an office in Murfreesboro, TN. I reached…read morean office in Franklin, TN in error. I was trying to find out WHICH office in Murfreesboro my Mother had an appointment at. This gentleman, knowing it was NOT a client for THEIR office, was kind enough to take the time to search their (I'm sure lengthly) data base of appointments scheduled for Saturday at noon, and was able to find Momma's appointment and gave me the address and phone number. In my opinion, in this era of low expectations, when dealing with many businesses, I was so very pleasantly surprised by this kind & helpful professional, who went above and beyond, for me. His name is David Schmidt (Yes, I was impressed enough to ask so I could do this compliment to him). I am not sure which Franklin Office he is located at, but I sure hope H & R Block reads these reviews, because as a Retired business Manager and former business owner and Non-Profit Executive Director, I want to say H & R Block is very fortunate to have an individual like Mr. Schmidt, who represents their company do well and with exceptional professional to their clients, even when it's not for his office. What a fantastic Front Line representative he is for the H & R Block company as as whole. Thank you, Mr. Schmidt for helping a distressed daughter find where her 91-year-old Momma needs to be on Saturday so I can plan my travel time to get her there and home again. You were a surprise blessing on the end of my phone! ​

Horrible experience. Don't use Susan Curtis when filing your taxes, she did mine incorrectly which…read morecost me down the line. She called looking for my business and then was very unprofessional. I had to call her for the appointment she booked me for, then answered the phone and said "What's up?" as if I was annoying her. After tax season she disappears completely and they leave you to deal with the office manager Jeff Ammon who has no clue how to file taxes, went over the taxes with me and confirmed that I did owe (I found out later that I did not owe), and told me where I should send the money. He did this all based on incorrect information given by his tax preparer Susan Curtis. When I advised that my taxes were done incorrectly, I was told I would receive a refund for the taxes done incorrectly. I never received said refund from him and am now in the process of needing take further action. I do not recommend this location due to the location manager being equally as uninformed as the tax preparer.

Super convenient 24 hour service! The wait is minimum, there…read moreis usually 2 or 3 tellers there. Office is always clean, well ventilated, lots of light. Customer service have been really good, since I been coming here at least twice a month since the open about a year ago, so even though this review is based on my last visit, it would be the average.

I was in need of a loan and was given great help today in Franklin, by a gentleman named Charles…read more He was kind, professional and explained everything in detail to me so that I would see what I was taking on before I signed anything. He made me feel like he sincerely wanted to help me succeed in this. Thankyou Charles!! Very good job!

Emily in the branch was kind and helpful. She answered all of the questions I had and assisted me…read morewith my transaction.

I have had my investments with Fidelity for over 26 years.. During that time, I have only…read more been to a Fidelity office three times. Once was in New York to deposit a check, the other two times were at the Franklin TN office. After my experience dealing with Luke at the front counter in Franklin, I am ready to close my account. I needed to go to the Fidelity office to wire money to Mexico since I am planning to purchase property there. During my first visit, Luke acted like it was a big inconvenience to send the wire. Given the difficulty he was having, I sensed he did not do this often. I returned two weeks later to send money to a different account in Mexico that I would use to purchase the property when it was time to close on the deal. Unfortunately, Luke was still working the counter. This time, he made several odd remarks like : "How many accounts do you have in Mexico". Then he asked what the money was used for because "people" questioned him after the transaction. I said that I told you the purpose during my last visit. Then I asked what he said. He responded "To help a friend in Mexico pay bills". At this point, I was very upset and said no, it was to purchase property. He said, "we'll I didn't remember because I do a lot of wire transfers".. Really, based on his lack of competence, I would say he doesn't do many. I have received far better customer service at banks where I carry a fraction of the amount I have with Fidelity. I see no point doing business with a company that treats its customers so rudely.

As a first time home-buyer, your team is quite important. My husband and I feel incredibly lucky…read moreand fortunate to have worked with Keith Morrow and his amazing assistant, Anna, for our first time home buying process. From the beginning emotions of nerves, and "cluelessness," to the very end with the utmost joy on our closing, Keith and Anna were nothing short of patient, genuine, thorough, and prompt. We felt taken care of and their work and diligence was exceptional. Keith and Anna are the two people you want for your home buying crew. They made sure we understood everything at all times, took time away from their days to answer questions (multiple questions, at that!), even after dinner time, etc, and was very time and detail oriented. We had the smoothest process thanks to Keith and Anna and the SWBC Mortgage team. We highly recommend reaching out for their services.