Had to make some changes on policy--less than a minute wait and agent was easy to understand with…read moreno background noise and overall a great experience

Someone insured with Grange Insurance hit me while I was parked in my vehicle in a parking lot. He…read moreaccepted fault on site. I did not appreciate my interaction with a Grange claims adjuster - it felt like he was trying to make me become the guilty one. They have since become totally unresponsive to my insurance company (GEICO) reaching out to resolve the claim. It's been 7 months and they have still not resolved the claim when their insured literally accepted fault on site. Do not work with this company and hope you do not get hit by someone with their insurance!!

Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

A spectacular agent and excellent rates and coverage. I switched to State Farm from Nationwide…read moreInsurance and Amie was able to lower my cost by half without losing any of the coverage that Nationwide had provided me. Amie is extremely professional, she will answer all of your questions or concerns in a timely manner. She was a great help when I moved out of state and was on the hunt for a new State Farm rep. Five star service.

my name is Carl and I just switched and used Matic to lower my insurance on my home and auto policy…read morevery happy with our agent Sierra. She did a very good job and I appreciate her new policy she got for thank you.

They called me with a lie, saying my mortgage was renewing. I was all confused because I have a 30…read moreyear mortgage. Then the agent suddenly changed his wording to insurance, that it's not looking good and they can help me. I don't think misleading me is gonna make me change to your company.

My 2021 Jeep Gladiator Overland Edition which this model has been discontinued was damaged by a…read moreNationwide insurance policy holder while my Jeep was parked in my dentists lot. The policy holder was kind and left a note. He sent me his insurance information and I was breathing a sigh of relief even though NONE OF THIS WAS MY FAULT! I took my vehicle to a certified shop that I had been directed to years ago by my insurance company. They did an estimate and sent it to me and to Nationwide! I felt like I was on the way to getting my Jeep fixed and back to the immaculate condition I keep my vehicle in. Nationwide did their own estimate and refused to install OEM parts even though I requested this. They informed me that the state of Ohio didn't require them to use OEM parts even if I requested them and even though NONE OF THIS WAS MY FAULT! In addition to this, they stonewalled me when I asked for an internal review. My concern is that NON OEM PARTS CAN REDUCE THE RESALE OF JEEP GLADIATORS AND JEEP WRANGLERS BY AS MUCH AS %10 percent. I informed them of this decrease in value and their response was "this is Nationwide policy and that is the end of the discussion!" Word to the wise! Don't get run into by a Nationwide Policy holder! My parents had Nationwide insurance for years. NATIONWIDE WAS FOUNDED BY THE OHIO FARM BUREAU to protect their members. It was founded in 1926 in Columbus Ohio! ITS OBVIOUS THEY ONLY CARE ABOUT MONEY AS THIS WAS OVER THE AMOUNT OF $275. THE ALMIGHTY DOLLAR IS MORE IMPORTANT TO NATIONWIDE INSURANCE THAN DOING THE RIGHT THING! So I will have to pay the $275 out of my pocket to make sure I protect my investment even though IT WAS A NATIONWIDE INSURANCE POLICY HOLDER THAT CAUSED THE DAMAGE! BEWARE OF NATIONWIDE INSURANCE! THEY WILL NOT DO THE RIGHT THING; ONLY THE CHEAPEST THING NO MATTER HOW SMALL THE OUTLAY!

I have been with Eric Snider and State Farm for something like 30 years, and there is a reason for…read morethat. Like most drivers, I have had a few automotive mishaps, such as fender benders, vandalized windshields, and even a totaled vehicle as a result of black ice. In every case, Eric handled everything for me, whether it was paperwork, a replaced windshield, or remitting a check for a replacement car.. and he not only took care of everything to my satisfaction, but did it promptly! In a day and age where virtually every business sends you to voice mail, brushes you off, or fails to satisfy, this kind of service is a rarity indeed. You can have your (insert popular insurance names here), or whatever.. but I'm staying with a company and agent that I can count on.

From the owner: Our mission is to provide exceptional customer service and create lasting relationships. We want to…read morebuild our business with State Farm customers by providing remarkable service, and make our State Farm customers feel secure. We strive to earn your business by maintaining a professional office and being your single contact for auto insurance, home insurance, life insurance and heath insurance needs. Call, click or walk in for a free insurance quote or a family insurance checkup. License #: OH-34500

Called two weeks ago to pay my 6 month premium office agent okay to pay it with card already in…read morethe system. Two weeks later got all kinds of reminders stated my policy is due, pass due then finally due for cancelation. Call this office to vent why it wasn't paid yet. Front desk lady picked up we exchange words and she was very rude and very unprofessional in how she handled the situation. If you don't know how to handle a piss customers go get another job. Remember the customers is always right because it's their money that you're going after. Failed to submit my payment and fail in all areas on dealing with customer. ​

RoAnn got us a fifth of the price Homestead was charging us! She even went ahead and sent property…read moremanagement the new policy herself, so we didn't have to stress at all about the switch. She's too good!

Unprofessional and will do everything they can to either not pay claims at all or pay a portion of…read moreit. Horrible company to work with. Highly recommend going with another company that will honor claims.

On The evening of July 2nd my AC went out and I tried reaching out to my regular HVAC company who…read moreweren't taking any warranty claims for the Holiday weekend. Savanna with HSP responded to my after hour messages I left for them and well into the a.m. hours corresponded by text message with me about finding a company that would service me in time for a 4th of July cookout that I was hosting for 50 people with 90 degree temperatures . I was able to find an HVAC company that provided same day service for me on July 3rd and I continued my texting with HSP providing them diagnosis and receipt of payment to the HVAC company and I was assured reimbursement from Home Service Plan of Ohio. I understand that this Home Warranty Co. is a family owned business and I guarantee you that they treat you like family. Thank you Savanna!!!

Josh and his office is fantastic. They worked with me to find the best coverage at a good rate…read more They take the time to explain things and provide excellent service.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I love helping customers with their personal insurance needs, giving them individualized attention, they deserve. Customer service is a priority at our agency in Grove City and we understand the need to help insure what matters most to customers.

This was an odd experience. I've been an Allstate customer since I started driving, so upon my…read morere-arrival in OH, picked out a local office to get my policy switched over from CA. They're located in a typical Grandview strip mall off of 5th, and at first glance, it appeared closed. No one was at the front desk, and the door was locked. A young lady came from the back to let me in, and when I explained my situation, directed me to one of the desks. The agent himself was out of the office, but there were several casually dressed employees sitting at desks. The office itself was pretty sparse in appearance, beyond the Allstate logo on one wall. The young man who helped me transfer my policy was polite and friendly enough, though it took quite a while to switch the policy since it doesn't seem to be something that they do often in this office. Although the transaction itself went smoothly, I was a little turned off by the casual atmosphere expressed by the employees as well as the sparseness of the office. I'm not sure if they've recently moved to this office, but it all seemed a little odd to me, especially the locking of the front door.

Top notch service that exceeded my expectations. I've done auto, home and life insurance with…read moreDemirel Insurance and I've been blown away by the service. The casual non-formal atmosphere is preferable to other agencies I've used in the past.