I was treated very disrespectfully and will not do business with this agency in the future they promise to call back but never do they text saying they are too busy and they are not professional if I could give zero stars I would read more

very, very unhappy conversation with this office, and they really need to improve their time turnover! Sam Balbuena is the one I talked to, who didn't know how to explain and why he refused to open a new quote, and kept repeating he can't. Ended with being hung up! read more

The kid named Alijah who works there is a liar. He is not to be trusted or respected. He lied blatantly to my wife about having to require full coverage on a vehicle that wasn't worth $1000. He lied about multiple other things as well. Then he responded in an email very rudely and disrespectfully, basically telling her he wouldn't let her have less coverage than what he was comfortable with. Not his decision. Not his policy. Do your job and shut your mouth Alijah. DO NOT USE THIS AGENCY!!!!!!!!! THEY WILL SCREW YOU EVERY CHANCE THEY GET AND LIE THROUGH THEIR TEETH!!!!!!! read more

I would give 0 stars if possible. I had an auto policy and cancelled it when I sold the car in Sept 2022. I notified the agency by phone and email of my request to cancel my policy. I was continued to be charged every month. When I called they confirmed receipt of my cancellation, apologized and said they would take care of it. Fast forward a year and I was still being charged all of 2023. I then receive a letter from Allstate stating my policy would be cancelled, I called the agent again since I was still being charged and I still have not received a refund. He said to ignore the letter. I said this seems like the policy has still not been cancelled if they are still charging me and now sending me letters. In Nov of 2023 after a ton of my time going back and forth contacting their office I received a refund of $366. You can imagine that this is not the correct amount since the amount of charges was over $1K. When I called to notify them of the mistake they were very rude trying to blame this issue on me. They said I should have noticed the money coming out of my account sooner. I did call several times and was dismissed. I also was told to ignore letters from Allstate. I let them know that I do not work there and it is not my job to make sure a cancellation that was made in writing and by phone was done properly. I spoke with Brian in Dec 2023 and he gave me his word that he would personally oversee this issue. I stressed more than the money I am done wasting my time to constantly follow up on this issue. I asked that he keep me updated with my having to check in. He agreed. That was the last I heard from him. We are now in Feb of 2024. I have not heard from Brian Green, he does not respond to my emails. I filed complaints with NAIC as well as contacted Allstate directly. They informed me the cancellation was back dated to March 2023 when the policy was cancelled in Sept 2022. If his office cannot even handle a simple cancellation of an auto policy good luck on them handling a claim. read more

The staff were very friendly and helpful. They made sure I got the best rate. They always followed up with me when they said they would.

Hi everyone, I had a renters policy with All State. I then found a better rate with AMERICAN FAMILY INSURANCE. They gave me a BETTER RATE and MORE COVERAGE! (No this isn't a commercial.) Additionally, I had to FIGHT for the difference on my renters insurance policy, a mere $50 or so. I had to call three times and got some rude lady who LIED TO ME and told me that AFI or any other insurance company could not request a cancel of policy on my behalf. I then called AFI and they told me it would be no problem and that it would retroactively show on my account. I want to THANK AMERICAN FAMILY INSURANCE!! DO NOT USE BRIAN GREEN, his staff LIES and are very incompetent!! read more