Very unprofessional at best. Can't return phone calls and do customer service at all. You are definitely not in good hands with this bunch. Do yourself a favor and keep shopping. Still waiting on a tow bill to be paid as my policy covers it. It has been two months and counting. Emailed the info three times and called their office six times about it. They start screening your calls and won't return one at all. Incompetent is not a harsh enough word to describe this office, but trying to keep it clean on the review. read more

My policy had many errors and there was no response to calls. I hate to think of the battle if I'd had a claim. I think I was insured where friends who paid Allstate bills found out they were not. This agency was once a leader, now it's horrible. I called to cancel, was routed to a central office where a rude woman took my info and finally thanked me for 57 years with Allstate. I've gone with Indiana Farmers for better coverage, less money and friendly attentive service read more

Beth is a very nice person but I found her professionally unorganized and unable or unwilling to respond to even simple questions. My policy consisted of numerous factual errors affecting the rating and price, and Beth for whatever reason could not fix these issues despite numerous discussions. She rarely returns calls and never returned emails. The only way to speak with her was catching her in her office. She is very nice, but I lost confidence in her ability to protect my interest. read more

Update on Sollar's Allstate. I had a change in my auto policy and I tried to call and leave messages from Beth and she never called me back. I left phone message and send her messages on -line. I called the agency twice and the first call I never got a call back and I had to call the third time to see what is going on with my policy. The lady I talked to said she had to confirm what Beth already told her about my policy. I don't think Beth likes to call clients back. read more

Incompetence at its finest at this place. Me and my wife were strung around 6 months with wrong information. Had all of our information wrong and ended up not being covered for 6 months even though we paid a bill each month. When we thought we got in resolved they decided to raise our bill for not being covered which was their fault. Numerous times was I hung up on while trying to call and resolve these issues. If a guy on the corner is offering better insurence you would have better luck then dealing with these people. read more

Beth Sollars is the most knowledgeable and kind agent my family and I have ever worked with. We've been with her office for years, and she is always there to make the insurance process seem a little less daunting. What really makes her office special, is that it is not just an answering service or 800 number, but real people, whom you can (and we DO) trust. read more