3 major outages lasting up to 24 hours in a month. Unable to contact company when there is an…read moreoutage.

This is the best internet I've ever had. KCI fiber-optic connections provide steady pings ranging…read morefrom less than 1ms locally here in Sterling, 8ms to Cheyenne, 30-70ms across the country, less than 200ms throughout Europe and 350ms to India. Symmetrical upload/download speeds which clock in even faster than advertised, and quick installation service. An attitude of net neutrality and a friendly, personable, and accessible staff. I'm really blown away by the quality. This is the internet I would expect to get if I wanted to pay $600/mo for a dedicated fiber-optic business line from a major provider, but I'm paying something like $50/mo for it, less than a cable TV subscription. If you can get Kentec internet, don't even bother looking elsewhere.

I wanted to give this company a 0 however, i can not write a review if i did not…read more If you are moving to the area and, are looking for a internet/cable/phone company DO NOT USE THIS COMPANY unless you are prepared to go at THEIR pace and, when THEY Are ready. I signed up for Charter and, FOUR MONTHS later i was still not hooked up. I had 8 different people from the company come out to my house and, NO ONE knew that the person before them had already came. NO ONE knew anything. No one communicates. There system never shows the notes you want in there nor do they keep you posted on what's going on. Every time i called to ask what the status of my hook up was they would ask me WHO came over and, what they did. HOW ABOUT THATS YOUR JOB! NOT MINE! One of the most unprofessional companies I've ever dealt with. This is the first review I've ever written about someone so, It took a lot for me to even do this but, wanted to save someone else from the crap i dealt with with this company. I contacted DISH for my services and the NEXT DAY they had me set up and, turned on. Not sure WHY IT TOOK FOUR MONTHS for Charter Communications to do this. It was ridiculous. So, save yourself some time and, DO NOT GO WITH CHARTER.

Unfortunately, having test drove the "network" for a few days... and I say days, because... it was…read moreall of 7 and I took the phone back, and couldn't port the new number, so just got another new one with T-Mobile... but, no. Just... unless this is your ONLY option, choose something else. Rural areas here are decent with T-Mobile and AT&T for "speedy" LTE/5G and for "okay" LTE/5G Verizon is slowly improving. Their 5G is VERY spotty though; AT&T and T-Mobile at least cover large chunks of the State with 5G. Verizon is mostly metro areas only and even then, 5G may not exist. I have areas of Lakewood I visit where the only service that works is T-Mobile. Other areas of town, only AT&T... so it really depends on YOUR home location... but don't choose a regional carrier in this area unless forced. I didn't AT ALL have a good experience with Viaero... but using their towers while "roaming" on AT&T? Marginally ok. Go figure, but... I wouldn't choose this over say, T-Mobile and even 1-2 bars of signal. Get a cellular repeater, and go that route.

I've suffered through having Viaero for almost three years now. To repeat what others have stated:…read more"I wish I could give zero stars" because I could, I would, if it were possible. They'll start by padding your bill with unwanted phone insurance coverage (which the deductible is more than the cost of the phone in most case). Many of their 'flagship' phones would be 2nd line players with any 'real' carrier like T-Mobile or Verizon. Once you get started, there's where the real fun starts. Your internet connectivity will be constantly down, you'll call, they'll say you're too far from the tower (I can stand on my front porch and see mine 1561 meters away). Then when you get connectivity, you'll be throttled constantly per day and then monthly. Then if you call back to try and find out information about your data usage and throtting, you'll get the only free thing Viaero offers, dumb looks, peppered with a healthy serving of "I don't knows". I cannot wait for my StarLink package to arrive so that I can drop these morons, and port my numbers to google voice. Yes, I'll pay more, but the feeling of kicking these morons to the curb is priceless. Buyer beware.