Unless you can afford to pay upfront when they try to double-dip from both you and your insurance…read moreby incorrectly upcoding your procedure, go elsewhere! My surgery isn't until 11/3, but their billing department has been a nightmare. I'm seriously considering canceling and changing providers. Prior to choosing a surgeon for my bilateral salpingectomy, I made sure my BCBSTX insurance covered it, which they do at 100% with no copay, no coinsurance, and no deductible because it is classified as "female sterilization" and paid out as "ACA preventive" if properly coded with in-network providers. I rechecked this with BCBSTX every step of the way multiple times. I then received an estimate from Stony Point on 10/17 asking me to pay almost $3K (my deductible + 20% coinsurance) upfront. I immediately called to ask what was going on. I was directed to call Teneille in billing, which I did the same day. I was sent to her voicemail where I left my name, number, and a brief explanation. After that, I reconfirmed benefits with BCBSTX. I never received a callback from Teneille. I called on 10/24 and got through to Teneille. I attempted to explain the issue, but felt completely dismissed. I was told they'd contact BCBSTX before being hung up on. I called BCBSTX to reconfirm my benefits yet again and ask for advice on how to proceed. BCBSTX told me to advise Stony Point that when they call the Provider Line to give them both the CPT and ICD-10 codes and to make sure it is coded as "female sterilization" rather than "general surgery." BCBSTX also gave me a reference number for my call and said that Stony Point could give the Provider Line that number and have all the info about my benefits pulled up that way to reduce any confusion. So, I called Stony Point back to advise them of this. While attempting to explain this and give them my reference number, Stony Point told me they had just called the Provider Line, received a different answer, and that their estimate was still correct. They gave me a reference number they'd been given and told me I'd have to call the Provider Line to get a correct answer about my benefits. At this point, Stony Point was closing for the day. The next morning (10/25), I called BCBSTX again to reconfirm my benefits and was connected with a Patient Advocate named Lee. She reconfirmed that I am 100% covered with no copay, no coinsurance, and no deductible for the surgeon, facility, and anesthesia bills for this procedure with my providers. She could see from the documentation from Stony Point's previous call with the Provider Line that they had done it incorrectly. Stony Point was not making sure it was being properly coded as "female sterilization" instead of "general surgery." She also told me it was wrong for Stony Point to say I needed to contact the Provider Line to get the correct answer about my benefits since that isn't possible for me to do as a patient. Lee then called both Virginia Women's Center (my surgeon's office) and Stony Point Surgery Center billing departments, while I was on hold. She spoke with Cheryl (?) at Stony Point and broke down exactly what the issue was, why they received an incorrect answer previously, how to correct it, and explained that I am covered 100% and owe no copay, no coinsurance, and no deductible. Lee also had Stony Point speak with their Provider Line to confirm my benefits and proper coding through them as well. Lee documented everything and gave me the reference numbers for both the call with her and Stony Point's call with the Provider Line. She also suggested that I consider changing providers since she'd never experienced this level of stubbornness previously and that she was concerned they would continue to try to improperly code this. As of 10/26, Stony Point is still clinging to their improperly coded estimate and demanding my payment upfront. I'm planning to give them a call tomorrow in one last attempt to sort this out, but I decided to write this review as a warning to others now because no one should have to experience this.

This surgery center claims to be not for profit, yet they are 49% physician owned. All they care…read moreabout is making money. Safety and patient care are afterthoughts. Do yourself a favor, and research online. Go to a facility like VCU Ambulatory, St Mary's outpatient surgery, or HCA, where they care about meeting regulations and standard sterilization of instruments used in surgery. It is your life, or the life of your loved one that is at stake.

After trying over a month to schedule a colonoscopy at the same practice my husband uses, I…read moreeventually gave up on them. I searched and found Mitchell Endoscopy. When I called this practice, they answered the phone right away. The assistant was very friendly and kind. I don't know how she did it, but she managed to get my name, ins info, and schedule my visit all within 10min on that first call. The visit was scheduled a little over a week out which fit my work schedule perfectly. When it came time for the actual procedure, the whole office staff was great. It was a short wait after check-in. It was my first colonoscopy and when the office staff found out, they took extra special care of me. My appt was with Dr. Mitchell. He was so nice and approachable. He made sure I understood the procedure. I had no issues with the anesthesia and Dr. Mitchell called me a few days later with results. This practice is 10/10. My husband says he's going to start going here for his colonoscopies as well. Definitely recommend!

This group is fantastic I've been going to them for over 30 years. I've always been treated with…read morethe utmost of care. They have their own endoscopy suite, great Doctors, nurses and support staff. I truly think you couldn't do better than this group!

Always have a good experience here they are part of my regular doctor group. Sure beats going to…read morethese urgent care centers. For when I'm under the weather and can't get an appointment

My experiences with CEC have been either hit or miss, and mostly the latter, unfortunately . . . I…read morehave been seen here a number of times, but only twice have I been impressed by the medical staff or satisfied with their services . . . The "Extended" in the name of the practice is dead on, though . . . The wait times are usually atrocious, and when I have finally been seen by a medical professional, rarely do I feel that adequate treatment was provided . . . In particular, I will single out Natalie Fachet as being problematic . . . Her personality and bedside manner are lacking and need work, and the level of care I received from her was not thorough or even adequate . . . Twice I have been misdiagnosed and treated poorly (or not at all!) for conditions insufficiently addressed or even ignored, and on several occasions I have felt that the quality of care rendered that day was missing something . . . However, CEC is not nearly as bad as Patient First, so there's that!

Fantastic location to go if you are searching for pulmonary care . From the front desk to the…read moredoctors , PA's and nurses , they are all wonderful.

Comfortable, clean clinical environment. Efficient. The nurses are great, but the doctors are in…read moreand out as quickly as possible without a lick of bedside manner. Gets the job done e.

I didn't see a category for Emergency Room Physician and that needs to be there. Dr. Cook and all…read moreof the staff I dealt with in the ER were excellent. Legs, truck, shoulders and head above Bon Secours!

My 92 year old mother was a patient at HDH/Forest for 10 days for CHF and AFib. Firstly, she was…read moreadmitted to an Oncology/Med Surg Unit for heart issues and did not receive a telemetry box for at least 18 hours. The nursing / hospitalist care was horrific. She received too much IV Lasix by day-3 and was weak, shaky, and severely dehydrated. Nurses were instructed by the cardiologist to give all her meds before her Cardioversion and she didn't receive any (including her blood thinner). Also, when one of her blood thinner pills fell to the floor, the male nurse told her she could skip it for the day. She was left alone in her room at the end of the hall with the door closed tightly when she became disoriented, agitated, and confused. One morning, her 9am pills were still sitting on her table at 12:30pm bc the nurse didn't make sure she took them (when she was confused). When the "nurse" was confronted about her untaken meds and the door being closed, she put her hand in my face and walked away stating she was "going to give me a minute". She had to use the call button repeatedly to ask for help reaching her food tray, only to be ignored, and finally received help when the hospitalist came in her room. She did not receive any hygiene or oral care unless I asked for clean sheets, washcloths, and towels, and then I did the care for her - not the employees. Apparently, hygiene and oral care is no longer a routine part of nursing care and patients can go days without it, unless they have an advocate to facilitate it. Every day she was a patient at HDH she became weaker and had more issues. Finally, there was a huge cockroach in her bathroom that I smashed with my shoe. The nurse manager argued that it was a water bug...it was NOT. This is actually the second time I've seen a cockroach in this hospital. I have vowed to never return to this God-awful facility and have asked my family (and you) to go somewhere else if they want to live. For a previous ER Visit for my 92 year old mother with CHF and shortness of breath (on 12/16/25), the ER physician told us that "her case really isn't an emergency because the ER is for traumas, gun shot wounds, and heart attacks", but he proceeded to give her IV Lasix and admit her for CHF. Ugh...really? His personality was not suited for emergency medicine.

My son went to this clinic to get vaccines for a study abroad program. Besides his vaccines, he was…read moregiven a very nice list of travel recommendations and brochure. He was supposed to ALSO get a subscription for malaria pills, to be called into our pharmacy. Not only was this not done, and we had to call several times to get the RX, but the WRONG AMOUNT of pills was called in. He only got enough for two weeks, when his trip is for 3 months (clearly recorded on the paperwork). Long story short, we spent several days of trying to get someone at PassportHealth to call in more pills; we left many messages and actually talked to someone a couple of times on the phone, as did our pharmacist. The prescription was NEVER called in. My son had to leave without the proper amount and he will have to try to remedy this on his own in a foreign country. The clinic itself didn't seem to be staffed--there was only a nurse who arrived late to the office for our appointment. Check out the place before you decide to go.

I loved the nurse here! Her demeanor made me feel very comfortable. I did mypaperwork in advance…read moreand got a $10.00 off discount on my office visit fee. Completing the paperwork also allowed her to create a booklet that explained the types of issues I may face when traveling to certain countries. She gave great advice about products that need to be purchased, but shared that they were also available onsite. We explained each vaccine in great detail including the expiration time of the vaccines. I will dfinitley visit here again when going on another big trip. Enrichment Journey here I come!

This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.